Abacus Plumbing, Air Conditioning & Electrical

Dennis W.

Very poor service in all aspects. I'm a member of their service group. I called for backend up sewer line and was told no one was avaliable till Monday. They advertise 24-hour services. I've had problems with scheduled work from Abacus and they haven't shown up and haven't called. I usually don't do reviews but the exceptionally poor service promoted me for this one.

Kortney K.

Not impressed with this company. Every time this company was scheduled to come fix my broke. Pipe they were late. Each time I'm told a time frame and they arrive 2-3 hours AFTER the time frame. For two nights in a row (because they were late to their original time) I have had men in my home past 10pm on weeknights. I have a son who needs to shower and prepare for school. Their dispatch department is rude and unhelpful. When I called to see the estimated time of arrive I was told "you're in the schedule, they will get there when they can." After spending upwards of 5k you would think a courtesy call when come into play. The technicians on the second day said things like "sorry this is taking so long, we're looking for parts." They felt unprepared and the dispatch was completely unprofessional. No plastic barriers were placed. There's dirt and crap everywhere!
I would've given 1 star but the job was completed and my tech Issac on the first day was great.
2/10 would not recommend this company.

Richard R.

Called to schedule a maintenance on my sewer line cause of giant tree in drain path. I wanted to be pro active to eliminate a future problem with roots in drain line. They said they don't do that type of service, only if there's a blockage in the line they will service. Company only seem to want to make charge up money and not really help you. Dang shame.

PetKbls82 B.

Today I had the unfortunate experience of waiting 6+ hours for a NO SHOW from Abacus Plumbing. On Monday, Nov. 1, 2021, I made an appointment for Thursday, Nov. 4, 2021 with a window of 9:00 a.m. till 6:00 p.m. to have my faucet fixed. At 3:00 p.m. a text arrived from someone named Robert saying "Unfortunately we had an unexpected number of calls that came in today, we will not be able to make it to your appt." At that point I called the Abacus Plumbing office in Austin, TX. My communication with the receptionist who answered the phone was difficult, with the receptionist trying to talk over me. Eventually, the receptionist agreed that what happened was problematic. I said that I wanted to talk to the manager "Mr. Tim". Without coming back to the phone to tell me whether Mr. Tim could talk to me, the receptionist sent me to a Voice Mail, that might have belonged to Robert, whoever he was?,,, or to Mr. Tim?,,,. I called back and said that I wanted to talk to the manager and not a voice mail. This time I was connected to Mr. Tim. I told him that I thought it was terrible to keep me waiting 3/4ths of the day, then have an unknown person TEXT and say no one was coming. This is not how you manage a business. And I was subjected to their irritating phone advertisement (as well as, previously, their television advertisement) that says "You Can Count on Us". Folks, don't believe it! BTW, they probably lost a different lucrative job with me because of their atrocious customer service.

Angie F.

Rudy did such an excellent job on my heating/a/c system. A small company came out 3 times last month and still didn't fix everything! Rudy found the problem, had to go get the part and completed all the work the same day! He was very friendly, professional and thorough. I greatly appreciate that he valued my time to make sure everything worked well before he left! Thank you again, Ruday!

Leesa S.

They quoted $49 for service charge but that was actually just to show up at the door, then $119 just to say everything looks fine. I spent $179 for nothing and my ac still blows hot air.

Emilio R.

I was charged $300.00 for less than 10 minutes of work and then charged an additional $294.00 to install an Ice maker emergency shut-off valve which took 2-3 minutes. An additional $50.00 dispatch fee was also charged to me. Too expensive for me ! I'll never use them again!

Anna G.

We requested an estimate on 7/27/21. they came out on 7/28/21. Brett said he'd contact me Friday to schedule a time to go over the quote on Saturday, July 31st. I didn't hear from him by Saturday 11 am, so i called the Abacus office. Brett wasn't available, so they had someone else come by to tell me the details of the quote. I decided to get what they recommended, a full system (outside and furnace, plus duct work), applied for financing, and ordered a full system for $22k. I was told on saturday 7/31 that i would get a call Monday to let me know if they would be installing on Monday or Tuesday, August 2nd or 3rd. I hadn't heard from anyone by 10:45 am on Monday, so i called the office and was told someone would call me back shortly. I hadn't heard back by 1:20 so i called again for status on installation, since we have no A/C while we waited for this install. After several minutes on hold while the receptionist tried to get someone to let me know what was going on, I had to get off the phone. Vic called me back to let me know they were trying to find the system i needed. I told him i at least need status of the estimated install, and asked for an update by end of day, which he said he understood. I did not get a call back. As of now, i have applied for $22k in credit, and i have no idea when they plan to come out to install. With this much trouble getting information on the installation, i'm not confident that Abacus will honor their lifetime guarantee on the system i ordered.

LK B.

I called and they could get us on the schedule within a reasonable time. Day of service as I am waiting for them to come whenever, I receive a text which says they are sorry but they do not have a ladder tall enough (which was stated was needed on the initial call to them). They said they could come diagnose the rest of my "problems" which was simply putting a light back in as well as replacing a ceiling fan. I called to ask about cost of these services and it was very vague. I would NOT recommend nor will use them again. Ask lots of questions first.

Woody S.

Landon with Abacus was amazing. He was both professional and knowledgeable, taking time to explain the plumbing issues and make recommendations moving forward. It's clear that he enjoys his job and the company he represents. Well done!