Aaron's Plumbing

A W.

Pretty similar to the last few reviews - these guys are unprofessional, dishonest and expensive. This was my experience with not only the guys sent to do the work but with the person answering the phone as well. The first visit was with two guys who clearly had better things to do. They give you a two hour window and then show up at the last minute. Within my window time I called to ask for a more specific time and was told, rudely, they would be there within my provided window. They rushed thru and ""repaired"" the disposal so well that someone else had to come out and replace it a few days later. That guy actually seemed to know what he was doing. I asked for a quote on a plastic water line repair (had a pin size hole) and was told it would be $200. On a normal day that would be extremely high priced but on this day they were ALREADY in my home for the garbage disposal so charging $200 to replace this line is really just criminal. I would never ever use them again and I wouldn't recommend anyone else do either.

Joe M.

Had an appointment scheduled from 1-4PM. I was called by the tech stating he was on his way to my house at 2pm. The tech asked what was wrong with my water heater and I explained it to him. He asked if I could live with it until the next day because he normally gets off work between 3:30 and 4pm and has to pick up his kids. I said no because I made an appointment for a reason and couldn't change the schedule.

The tech asked me to send pictures of my water heater so I did. The tech said that he would work on getting a replacement because it's so old and can't be fixed.

6pm rolls around and I've heard nothing and no one came. I texted the tech asking what the status was and he said I'd have to call the office. I called the office and I was told that they would be requesting a new heater from the home warranty do to mine being so old, leaking, and then not being able to fix it. - no one came out. I waited 5 hours to send a text message and have no one respond to my service request.

I scheduled an appointment for around a week later to have a new water heater put in.

Day of the 2nd appointment the techs show up an hour later then my scheduled time. The techs get escorted to the water heater and ask what is wrong with it. I let them know the issue and they said that they would just be replacing the gas control valve to see if it works. They said they have the other water heater already sent from the home warranty company just in case.

They said they can't replace it until it they try to fix it since there are ""no leaks"" and that the need to evaluate it before they can replace it. What the heck was the first appointment for where no one showed up!?

What is going on with this company!? Dishonest. They do not value time or commitments. Horrible service. I would not recommend them to my worst enemy.

They replaced the valve and wrote on the receipt - no hot water issues. That's unknown until the unit heats up! Now they have the new hot water unit from the home warranty company that was supposed to be installed. They will not be working on my hoise

Tim R.

I give these guys 3 stars, only because I called about my drain several days in advance. Told they would be there Friday, we'll turns out one guy arrived about ten till five pm. Working on drainage problem a pipe busted, water and sludge everywhere.
They had to comeback Saturday two guys came this time around ten am. Starting work they needed parts, so instead of one guy running and the other stay to work on pipes and get ready they both left two different times in the day, they finally finished around 3:00, charged $625.00
I don't know if that was a good price or not, felt could have used their time better instead them both leaving twice, for over an hour. Oh well what you going to do?
They did do a good job!

Leah P.

I don't usually do this but never again will I use them. He came out an hour late and than ran a test and said nothing was wrong and to call the city for a free quote from them Incase they see something else. Because Home Warranty of America has a $100 deductible that is what he charged me to tell me nothing was wrong. I don't know what kind of people have $100 to waste but I sure don't.

Brandon T.

It sounds really cliché, but Aaron's Plumbing does great work fast. It took them 90 seconds to diagnose my broken water heater and under two hours to install a new one. I appreciate their professionalism and hard work.

Abby B.

They did a couple small jobs for me a couple of years ago. The work was adequate although they are expensive compared to other good plumbers in the area. Currently I'm selling a home and they provided an estimate for the buyers for a few plumbing items noted on inspection report. Estimate included a new water heater and bathroom faucet. Both of which are completely unecessary. Water heater was 5 yrs old, fully functional, and not noted as an issue. I'm pretty sure they were just trying to slip in extra work for more money thinking with all of the paper work going back and forth during a home sale that I wouldn't notice. Buyers came to me with Aaron's estimate as if I'm going to cover repairs for fictional issues. I don't think so. I would never trust this company.

Pat C.

If I could give this company a 0 star a review I would. They came out and were suppose to rewire our ""brand new"" water heater they said it was ""new"" but wasn't. The work that these two did was the WORST plumbing that I have ever seen and I am pretty sure isn't all legal or up to code. Then after they left a couple hours later we lost all of our hot water, so they came out the next day and told us that it was an electrical issue and didn't even look at the water heater at all!!!! They told us to have an electrician come out so we did and the electrician came out and looked at all the breakers and nothing was wrong with any of the breakers and when the electrician switched the breaker from off to on the water heater sparked. I called Aarons back and without even coming out they said I need a new water heater and it would be 875 dollars!!! I went to Lowes and having it installed by some new and it can be done for 500. What water heater are they want iv to give us for 875??? The most they are 500! Aarons plumbing is a crook company and don't know what they are doing. Stay for for away from them.

Erin F.

These guys were great! I called yesterday because the shut-off for my backyard faucet wasn't working, and I didn't want any exploding pipes this winter. They dropped by today right when they said they would, and were friendly and informative. They walked me through what was going on with the pipe, mentioned a few other oddities about the plumbing in my house (without any sort of hard sell for a fix, just a sort of ""hey, this is a bit weird, keep an eye on this joint because it might leak in a few years""), and gave me multiple options for how I could fix the issue.

They ended up fixing the problem right away, for a great price, and now I don't have to worry about exploding pipes this winter! Whew! I'd definitely recommend them to anyone, and will certainly be calling them back if any of those weird joints do start leaking.

Naomi E.

Not my first time using them, 3rd I think over the last 6 years. Always courteous and in and out. Could it have been cheaper? Maybe. Could it have cost more? Probably. Will I call them again in the future? Sure.

Cindy A.

I attempted to hire Aaron's through my home warranty co. in order to fix a malfunctioned pilot light on my water heater. The lady in the office was very friendly and helpful, and even went the extra mile by informing me that their next opening was not for 3 business days, but I could contact my home warranty co., inform them I was without hot water with an infant in the home, and request the next plumbing co. on their list. It meant a lot to me that Aaron's put my needs first.