Aaron Services

Will M.

I scheduled an appointment about a week in advance and the morning of the appointment I was called and notified they would not be coming because the house was a couple miles out of their service area. I gave the address at booking and they did not think to tell me it was not in their service area until AFTER they were suppose to arrive. Now my due diligence period ends today and I have to find another inspector. What a trash company.

Sarah S.

I sent a Yelp message around 11AM. An hour later I had an appointment between 1 and 4pm. For that reason I will give 5 stars. I travel Monday through Thursday, so I really needed same day service. My particular problem was an incorrectly attached dishwasher hose by my contractor. It was a quick and easy fix. The $79 service fee (or $49 during the week I believe) is waived if you decide to go with their service. I paid for the minimum service, and my only ding would be that $213 seems a little much for less than a half hour of work. However the technician did a great job communicating the problem and walking me through the fix. Very polite.

Steve K.

Malcolm came to my condo the same day, and was very knowledgeable and polite. He explained every step as he was going through it, and was very reasonably. I would definitely reccomend him.

Billy B.

2/2/17 I received a call last night from a member of management. Extremely apologetic for my experience. She committed to take actions internally to mitigate future occurrences. I was offered a complete refund, but declined as my goal is for Aaron to be wildly successful and learn from the mistakes. 2/1/2017 I truly hate having to do this review. I have been a loyal customer of Aaron for several years and always had great experiences. I have made so many positive referrals. I feel like Aaron failed me at the most critical time with an emergency and worse yet.... management has not called me to discuss the failure of their response. 1/27/2017 I called Aaron Services first thing to request they return to assess the failed repair and make the needed repairs. I was also adamant that I wanted a call back from management that day to discuss their lack of response to my emergency last night. Management never called me. I called back to Aaron services later in the day and did receive a call back from a lady explaining that they were researching and would contact me when they had more facts. A different technician was dispatched and made repairs with Copper and Brass fittings instead of PVC and the repair has lasted as of this update. 1/26/2017 I went downstairs to the basement and heard water spraying. The repair that was made had failed and water was all over my basement floor and many personal items stored in this room. i immediately called the number for Aaron Services at 8:24 PM with my emergency need to have them come and turn the water off at the street and make repairs. the call center took my request and escalated the ticket. Over an hour later and after several of my call backs asking for an ETA, I received a call from a person informing me they were still trying to locate a person to respond. I told them to cancel the call as I had made contact with Fulton County to send a truck to my house instead. 1/25/2017 A technician repaired a minor leak on my main water line in the basement. I had the usual great experience and customer service.

Christopher S.

I have found that the septic pumping industry is nothing but a huge scam! No one would come to my house to empty my septic tank in the house I just purchased without an upsell to replace a baffle or fix a drainfield or something else. I have had several people tell me that they would not pump my septic tank, when they are in the business of pumping septic tanks. And the reason, is because I would not let them upsell me something that I did not want. I just wanted my septic tank pumped. Some of the scams I have seen personally.... If you get a manhole cover that would make it easier to get into your septic tank, it's normally 1495. But, if you do it today it's 895. I called another person it was 350. It seems like every single time someone goes into your septic tank your baffle is no good. Oh, and they are not allowed to pump your septic tank unless the baffle is perfect ...because it's the code! What a joke. It doesn't matter if you had a professional plumber there the day before looking at your septic system and then saying, that the baffle is good for another 10 years. And we have added Hydro cement to it and there is no reason for it to fail at a minimum of five years. I was told, that you need to pump from the manhole to get everything in the septic tank. I have seen somebody else come and say after spending $1000 moving pipes around to be able to get to the manhole cover ...we could pump from the 10 x 10 square openings at either end above the baffles. Everyone has a different story. Or are just lazy. I had even had someone call me an asshole on my property because I did not want them to do anything but pump the septic tank. I called and specifically asked them to do the one thing that they are listed to do ...pump the septic tank. Their ads on line all say septic tank pumping $145, $150, $150 plus a $29 service fee. I have seen them say for $400 everything included to just pump the septic tank. Or they say $150 for the first 6 to 8 inches of sludge for 1000 gallon tank. Or they say $400 straight to pump your tank. Or $150 to pump the tank plus a $50 environmental fee, plus $30 per extra hose attachment. All those ads on the Internet that say $150, are all come ons! The purpose is to get them onto your property where they can upsell you something crazy. Like a drainfield redo! For $15,000. I had one company tell me that they need $400 to pump it because they have $120,000 truck and they actually lose money coming down for the listed fee and therefore can't pump your septic tank for $150. So therefore they charge 400. One company made an appointment with me, never gave me a heads up call, and just never showed up after making me sit at my house from morning till night. All I got was, oh we are so sorry! What it was about was that they were not getting their up sell with me, and would not waste their time doing what they advertise. They weren't even courteous enough to tell me that they were not going to come even though they had an appointment. The septic tank industry is the sludge business of the entire world. I have never seen such fraudulent schemes practiced on such a regular basis and to so many unsuspecting people. So, after two weeks of getting the runaround to just have my septic tank pumped, it was nice that Aaron's Services sent Matt down to do just what I have been begging these companies to do for two weeks ....pump the septic tank for the fee listed. Mention my story on Yelp, when you call Aarons services for septic tank pumping. Honesty is a keystone. This is a messy business, and it's nice to find someone that will not try to upsell you something you don't need. Keep your eyes open at all times with the septic tank companies. You should be able to get your septic tank pumped whether it's cracked, or if there's a dead body in there if that's all you want. They're in the business of septic tank pumping ....shouldn't they pump your septic tank if that's what you call them for?! This was a grueling experience! I hope that Aaron's services continues in the vein that they showed me.

Hogg S.

I am a return customer and Had a tech come out to the house to inspect my 3 yr old water heater. We he diagnosed problem as a temp sensor failure. Then proceeded to tell how terrible Whirlpool water heaters are and how he would try to fix it but he """"can't work miracles."""" He was them insulted when I asked him if he was comfortable making the needed repair and his answer Mr was , """"I feel like you are coming at me"""" His inability to communicate and failure exhume any confidence in the needed repair gave me pause and I did not hire them. Don't call this company for Whirlpool repair as it was made very clear by then service tech they do not want to work on these. Hired another plumber he got the Part under warranty and will install in the. Am. Not sure why the tech at Aaron could not have done the same.

Juliette P.

I do not typically take the time to write reviews, however, in this case, it was worth the time to acknowledge the superior service I received from Aaron's Plumbing and specifically from Brian! I had a tough situation with water heaters not heating the water for salon professionals and Brian was on the job, quickly, responsively and was able to resolve the 2-step situation with expediency. He is very professional and very pleasant to work with - plus the cost was fair and reasonable. I have a big degree of confidence now, knowing that we will be scheduling annual maintenance going forward and that my equipment and clients, are in good hands with Aaron's. Grateful!

Daniel B.

My water heater was making a crazy screaming sound. My contractor recommended I call Aaron Services and they came out same day. Chris was the guys name and he was outstanding. Polite, professional and informative. He adjusted our regulator and so far so good. I am super impressed with these guys and when I actually need a plumber for something serious, I will definitely call Aaron Services and request Chris. Now that is how you run a business.

Jil I.

They like to sell new units...BEWARE! Zero stars are not an option, if so it would be zero. My gas was turned off by the fire department because there was a leak. They determined the leak was at the furnace. I saw the reviews and called Aaron. The technician with Aaron said he could not find a leak and that the unit would need replacing. The technician said he was the supervisor of the service department and had 18 years' experience. The technician told me a new unit would be $3500, we had been without heat for one night already. The unit is 7-8 years old and this information from technician didn't """"feel right"""" to me. I called another company; they came out the same day. The technician found the leak, fixed the leak and the charge was $165. I live in the Buford City limits and the city had to come out to turn the gas back on. They look it over to make sure work was actually done, I told him the story and he knew of the company that fixed it and said yes they are good. He hadn't heard of Aaron and they are located within a few miles, I found that very odd. I wonder now how they have the rating they have here online. I called Aaron and they gave me a refund for the service call. They like to sell new units...BEWARE!

Sharon H.

Paul and Jean P are great technicians! They came out during the time expected and found the problem within minutes. They answered every question I had about the system in my new home like the type of system I have, the expected lifetime of the system based on the brand, and what choices I have for upgrading or replacing it in the near future. I wasn't pressured into getting anything I didn't need right now. They explained what I can do I to resolve the cooling issue if it occurs again before I get another system. They explained my options without making me feel committed to them as my company of choice, but I already did my research on local companies before I even made the initial request for service. I feel like I am in great hands with Aaron Services and look forward to working with them again.