Aaron Services

Patzi C.

Just wanted to let you know if you're looking for a plumbing company this is an excellent company. I came home late from a trip and was unable to use my hot water because my tank had messed up. I called the next morning they came out that same morning and MALCOLM was fantastic. He was very polite, and very meticulous.

Michael H.

We have used Aaron Plumbing several times over the past few years, and have always been satisfied. I'm sure all the technicians are good, but we've always had Malcom, and find him to be knowledgeable, courteous, timely, and efficient - what more could you want?

Nick B.

This is my second time using Aaron Plumbing and they are awesome. The technicians are extremely knowledgable and the prices are fair. My technician was Malcolm and he was an absolute pleasure. He answered all of my questions and paid really close attention to detail. I will definitely use Aaron plumbing for all future needs. They are amazing. It's also really easy to schedule an appt, no long wait times.

Carolyn D.

Aaron Plumbing responded very quickly to my water leak. Gary was there the same day, explained his findings ,and the work detail. Gary was on the job early the next morning, found the problem, which was exactly where he anticipated it to be, and promptly fixed the leak. Gary was very professional, neat, clean, and gave me peace of mind. I highly recommend Aaron Plumbing for any repairs...and ask for Gary!

Dawn L.

We had a leak in the main water line to our house. Someone from Aaron came out to look at the problem. He said he would email a quote...one week later, still no quote.

Will M.

I scheduled an appointment about a week in advance and the morning of the appointment I was called and notified they would not be coming because the house was a couple miles out of their service area. I gave the address at booking and they did not think to tell me it was not in their service area until AFTER they were suppose to arrive. Now my due diligence period ends today and I have to find another inspector. What a trash company.

Sarah S.

I sent a Yelp message around 11AM. An hour later I had an appointment between 1 and 4pm. For that reason I will give 5 stars. I travel Monday through Thursday, so I really needed same day service. My particular problem was an incorrectly attached dishwasher hose by my contractor. It was a quick and easy fix. The $79 service fee (or $49 during the week I believe) is waived if you decide to go with their service. I paid for the minimum service, and my only ding would be that $213 seems a little much for less than a half hour of work. However the technician did a great job communicating the problem and walking me through the fix. Very polite.

Steve K.

Malcolm came to my condo the same day, and was very knowledgeable and polite. He explained every step as he was going through it, and was very reasonably. I would definitely reccomend him.

Billy B.

2/2/17 I received a call last night from a member of management. Extremely apologetic for my experience. She committed to take actions internally to mitigate future occurrences. I was offered a complete refund, but declined as my goal is for Aaron to be wildly successful and learn from the mistakes. 2/1/2017 I truly hate having to do this review. I have been a loyal customer of Aaron for several years and always had great experiences. I have made so many positive referrals. I feel like Aaron failed me at the most critical time with an emergency and worse yet.... management has not called me to discuss the failure of their response. 1/27/2017 I called Aaron Services first thing to request they return to assess the failed repair and make the needed repairs. I was also adamant that I wanted a call back from management that day to discuss their lack of response to my emergency last night. Management never called me. I called back to Aaron services later in the day and did receive a call back from a lady explaining that they were researching and would contact me when they had more facts. A different technician was dispatched and made repairs with Copper and Brass fittings instead of PVC and the repair has lasted as of this update. 1/26/2017 I went downstairs to the basement and heard water spraying. The repair that was made had failed and water was all over my basement floor and many personal items stored in this room. i immediately called the number for Aaron Services at 8:24 PM with my emergency need to have them come and turn the water off at the street and make repairs. the call center took my request and escalated the ticket. Over an hour later and after several of my call backs asking for an ETA, I received a call from a person informing me they were still trying to locate a person to respond. I told them to cancel the call as I had made contact with Fulton County to send a truck to my house instead. 1/25/2017 A technician repaired a minor leak on my main water line in the basement. I had the usual great experience and customer service.

Christopher S.

I have found that the septic pumping industry is nothing but a huge scam! No one would come to my house to empty my septic tank in the house I just purchased without an upsell to replace a baffle or fix a drainfield or something else. I have had several people tell me that they would not pump my septic tank, when they are in the business of pumping septic tanks. And the reason, is because I would not let them upsell me something that I did not want. I just wanted my septic tank pumped. Some of the scams I have seen personally.... If you get a manhole cover that would make it easier to get into your septic tank, it's normally 1495. But, if you do it today it's 895. I called another person it was 350. It seems like every single time someone goes into your septic tank your baffle is no good. Oh, and they are not allowed to pump your septic tank unless the baffle is perfect ...because it's the code! What a joke. It doesn't matter if you had a professional plumber there the day before looking at your septic system and then saying, that the baffle is good for another 10 years. And we have added Hydro cement to it and there is no reason for it to fail at a minimum of five years. I was told, that you need to pump from the manhole to get everything in the septic tank. I have seen somebody else come and say after spending $1000 moving pipes around to be able to get to the manhole cover ...we could pump from the 10 x 10 square openings at either end above the baffles. Everyone has a different story. Or are just lazy. I had even had someone call me an asshole on my property because I did not want them to do anything but pump the septic tank. I called and specifically asked them to do the one thing that they are listed to do ...pump the septic tank. Their ads on line all say septic tank pumping $145, $150, $150 plus a $29 service fee. I have seen them say for $400 everything included to just pump the septic tank. Or they say $150 for the first 6 to 8 inches of sludge for 1000 gallon tank. Or they say $400 straight to pump your tank. Or $150 to pump the tank plus a $50 environmental fee, plus $30 per extra hose attachment. All those ads on the Internet that say $150, are all come ons! The purpose is to get them onto your property where they can upsell you something crazy. Like a drainfield redo! For $15,000. I had one company tell me that they need $400 to pump it because they have $120,000 truck and they actually lose money coming down for the listed fee and therefore can't pump your septic tank for $150. So therefore they charge 400. One company made an appointment with me, never gave me a heads up call, and just never showed up after making me sit at my house from morning till night. All I got was, oh we are so sorry! What it was about was that they were not getting their up sell with me, and would not waste their time doing what they advertise. They weren't even courteous enough to tell me that they were not going to come even though they had an appointment. The septic tank industry is the sludge business of the entire world. I have never seen such fraudulent schemes practiced on such a regular basis and to so many unsuspecting people. So, after two weeks of getting the runaround to just have my septic tank pumped, it was nice that Aaron's Services sent Matt down to do just what I have been begging these companies to do for two weeks ....pump the septic tank for the fee listed. Mention my story on Yelp, when you call Aarons services for septic tank pumping. Honesty is a keystone. This is a messy business, and it's nice to find someone that will not try to upsell you something you don't need. Keep your eyes open at all times with the septic tank companies. You should be able to get your septic tank pumped whether it's cracked, or if there's a dead body in there if that's all you want. They're in the business of septic tank pumping ....shouldn't they pump your septic tank if that's what you call them for?! This was a grueling experience! I hope that Aaron's services continues in the vein that they showed me.