AAP Home Services

Gregory O.

I have called AAP Home Services on a few occasions and found them to be somewhat hit and miss. They respond well, but I have lacked confidence in their technicians and/or methods. And their estimates are often well above the prevailing rates. The best thing I can say about them is they have twice recommended other related contractors that I have found to be excellent with competitive prices. In the future I plan to skip AAP.

Ryan C.

Had Carlos out today for whistling noise. Was very informative and took care of my elderly parents with the uttermost repair. Beyond satisfied and would recommend 100%

Eliana M.

Amazing staff! Very helpful. Pricing very reasonable, water heater working like new, would hire them again.

Mike M.

BUYER BEWARE. The plumbers that do the work are great. The office is unprofessional and shady. I was told it would be flat rate $1200 to service my tankless water heater for the brand I have. So I asked for a flat rate sheet, they wouldn't provide. Then they had me talk to multiple different people giving me the run around, not appreciated. I asked how they come up with $1200 and nobody could show me where that number comes from. The don't listen to their customers, bad customer support, shady on how they price jobs. And the sad part was that I had a great experience the first time which is why I was coming back to them....but never again.
ASK QUESTIONS if you plan to use these guys.

Bob J.

Beware of this Company.

They use the name ""All American Plumbing"" on the phone and in response to Home Advisor requests, even though their name is actually ""AAP Home Services."" All American Plumbing is actually the name of a highly rated plumbing contractor in San Diego, but this company isn't them.

Not realizing this, I made an appointment to have them come out and give me an estimate today. Shortly before they were supposed to come out, they called and cancelled because they were too busy.

Summer E.

I had several items I needed checked out for leaks and possible replacement in my home. I first set up an appointment with the office for an estimate. The staff was friendly and easy to reach. Steven showed up on time to provided an on-site estimate. He took his time and wrote out an estimate for us. He was able to schedule us a few days later and came prepared with all the materials and tools he needed to complete the job. He worked diligently, didn't take any breaks, and did a fantastic job. Steven replaced our water regulator, several faucets and our shower fixtures, and fixed irregular installations done by previous technicians. Steven is also friendly, respectful, and takes pride in his work. I am confident that I received quality service and work from Steven.

Choon L.

Terrible service. Just terrible. No concept of customer service. I don't like leaving bad reviews for companies, esp small businesses, but this conduct is so unacceptable, I am making the effort to share with the community re what is going on.

I called this company to get an estimate for a project. The plumber came, and he seemed ok - he gave me an estimate and time-frame. He instructed me to get parts and call him back directly to setup a time and date so the plumber (Carlos) can come back to install the items.

So I got the items, called back, left him a vm, sent him a text - but nothing. So I called the main office back saying to inquire what's going on. Some lady picked up and mentioned, that Stephanie isn't available who handled my case and that Stephanie will call back later this day. She never called me.

A week or two later, in the meantime, my situation has changed - I had additional plumbing items to replace, and I still haven't heard back from AAP nor the plumber, I call back asking what is going on, I tell them what is going on that I haven't heard back to schedule my plumbing repair and she says that she has apologized a thousand times and will apologize ""to a point"".

First of all, they never apologized till I reached out - so a far cry from ""apologized a thousand times"". A real apology would have been if someone from their office (preferably the owner) had reached out to me to say ""I'm sorry, we messed up - how can we make this up for you?"" I understand that we are all human, we all make mistakes and we all deserve a 2nd chance.
But none of that happened.

Second, what on earth does that mean ""apologize to a point""? Either they say sorry or not. Either they recognize what they did is unacceptable or not. This is just baloney.

They have no idea how to treat customers right. They have forgotten their customers. They are just not able to follow through on their promise. So if they can't follow up a simple promise of calling someone repeatedly, what else are they messing up?

Will never contact this company again. Never and I really can't recommend this company to others.

Cathy S.

I was given a quote of $165 to $200. I wrote it down and repeated back to Justine. When Steve got here he first thing he said was $285. BAIT AND SWITCH. They get the job with a low quote then when they arrive they up the price. They tell you it was a misunderstanding. No misunderstanding they lied and it was a BAIT AND SWITCH. Never using them again @!

Brett P.

I believe this company is overpriced and recommended unnecessary parts and labor. Would not use again.

Leesa R.

AAP did a slab leak repair, reroute in my home last year. So this year, when I had yet another leak in the ceiling, I turned to them to see if it had anything to do with the last job. It turns out that it was a shoddy job done by Bath Planet who installed my shower. AAP came out and fixed it even though it had nothing to do with their previous one. They are an amazing company that does a fantastic job and stand by their work 100%. Cesar was polite, efficient, a professional in his work and wore a mask. I highly recommend this company.