AAP Home Services

Bob S.

Unfortunately, I have to update my former review of AAP from a 5 star to less than a 1 star. They don't care about making the customer happy and would rather argue with you for 30 minutes - than spend 10 minutes to jet a sink drain that was under warranty. Their solution to open a drain was to jack hammer our kitchen floor and tear out the granite counters and cabinets rather than hydro-jetting the line, which worked in the past. Our response to this ridiculous option was laughable - I guess every house that has drain issues has to completely rebuild the plumbing system. Talking to the office manager about this issue was a total waste of time; she apparently thought all we wanted was a free drain cleaning rather than addressing the problem. Bottom line - we won't have AAP over again and can't recommend them.

Robert R.

They have worst customer service.they don't stand behind their work poor customer skills. Poor work they flooded my house then the refused to stand behind their work. Im waiting for the owner to call me his employees refused to contact him for me. I give them a 0. Worst office manager very unprofessional.

Vanessa G.

Very unhappy with the customer service from AAP! I used them in the past and was very happy with their service, up until the most recent time when I called to address my concern about a leak detection that was done that was not necessary, the office manager Stephanie took a week to call me back!!! I will not use them again and recommend that you look else where too!

Samantha A.

Our pipe was leaking under the sink so we called AAP. Saul came out and was extremely helpful! We have an older house and older pipes so it took a lot of time and effort. He remained positive, kind, and determined to fix the issue the whole time. Saul was a very hard worker as well as very friendly. After multiple attempts, and a lot of patience from him, he was able to replace our garbage disposal and fix the leak. It was a wonderful experience and will will definitely be using AAP in the future! Thank you for all the help and the wonderful customer service!

G B.

Never used them. My dad waited all day for someone to arrive. Time window was 10-12 and at 12 someone called to ask if they can move it to 12-4. At 415 I called and said please cancel anyone from coming as no one showed up at the time we were given. At 4:30 someone showed up even though I cancelled appointment.

I asked them to call prior to coming because I wasn't home and my dad didn't know what the issue was. No one called prior to coming. I was told we'd receive a call with technician name and # when they were on way which didn't happen.

I wouldn't recommend this place.

Diane B.

I was in need of someone to install a new faucet. Called all round to several places in my immediate area for quotes. Was very very happy with AAP and there quote. Caesar the tech was great with coming on time and installing my new faucet within an hour. The company had no problems installing a faucet I myself had purchased, no job was too small and the price was outstanding. Caesar made sure he cleaned up when he was done, he was very professional. I would definitely call them back if more plumbing issues are needed.

Carl Z.

This company originally wanted $540 for the work that I was asking for. I ultimately got a license contractor to do all of the work for $140.

Brit W.

After messaging with Stephanie she was disputing my post so I decided to provide more details. Tech showed up and I had other plumbers on site. Apparently they do not do ""bidding wars"" and said they would come back at a later date and I informed them that was my only day with access to the building. The tech was bothered and said he would not give a quote and per Stephanie she explained they have the right to choose whether or not to quote a project. That being said, he left the appointment and the company did not bid my job simply because they do not do ""bidding wars"" which is confusing because I didn't know a bidding war was happening but rather getting quotes on a limited schedule. If that is their policy they should state that they will not quote the job if someone is on site rather than sharing that later since they clearly aren't familiar with job walks and must not do much commercial if they are not comfortable with others onsite.

Anthony A.

Had a backup in the bathtub and the toilet, couldn't figure it out on a Sunday. Our property management sent AAP out. The plumber showed up on time, clean and ready to work. Steve was very informative about what needed to be done and in a very timely fashion, knocked it out. He cleaned up his mess was very polite had us sign and he was on his way. Awesome job, highly recommend, Steve was the ish.

Lieu S.

There are several issues I had with the plumber AAP sent out to my house to fix a dropping tub faucet, intermittently running toilets, and under sink drip.

Pro: George wore shoe covers to keep my floor clean.

He arrived around 11:30AM, within the appointment window.

Con: George forgot to take shoe covers off when walking to his van parked in alley, negating the point of shoe covers.

I should have asked him to leave when he did not know how to open my toilet lid that has a top pull instead of side push flush. What green plumber hasn't seen this kind of toilet?

Then he looked at the other toilets that had intermittent issues and told me I should replace my toilet. How about replacing the flap first to see if that would resolve the problem? It's like a quack surgeon who wants to cut off the arm to fix a broken pinky finger. He said my toilet is old and toilets should be replaced every 6-7 years. My father is a retired plumber and just replaces the parts hat are worn as long as the bowl is not broken. I told him to replace the flap and we'll see if it fixes the problem. If it doesn't, I will call them back to replace the toilet. At the 3rd toilet, he's pushing for full replacement and that when I told him again to replace all the flaps. This is a pushy plumber.

Then he looked at the leak under the sink and tells me that a plastic cap needs to be tightened. I take a look myself and see a crack. I told him to look again and he says there's no crack on the plastic cap and he can tighten it for free. Yay, free is good. Nothing to worry about there, right? More on this later as I'm kicking him out of my house.

George can't fix the main problem, which is the dripping tub faucet, because Harden Hardware is out of business and there is no one selling spare parts. I know this because another plumber tried to find spare parts to replace dripping sink faucet in the same bathroom last year. He says replacing faucet would require tearing into the marble tub surround. I declined.

Since he was already there, I asked him to quote me for changing 4 toilet flaps. Ok, I tried changing these myself, but couldn't get it to work properly, so I was willing to pay a plumber for the work and I get that they have to make some money for even a small job to cover travel expenses. He quoted me $100 per flap plus materials, which came out to $480 estimate. Pricey, but I was willing to pay to stop the water flow in toilets and not waste another day waiting for plumbers and estimates. He went out to buy flaps, came back and started working. Around 1:30PM, I told him I had to leave by 2:20PM. He was still working on replacing the first toilet flap. By 2:15PM, he was just finishing up flap #2 and said he couldn't replace flaps #3 & 4 because he bought the wrong parts. What kind of plumber doesn't check what they need to buy before going to the store. He said he could come back later when I get home. I didn't have time in the afternoon to continue this drawn out job. I told him to charge me for 2 toilet flaps. He reworks the estimate and returned with $280. By my calculations, $480/4=$120/toilet. So the cost should be $240. I caught his mistake and he comes back with parts cost more than estimated. Well, I wasn't happy with his estimate and then he changes the story to say that the $80 was a service call. No one mentioned service call charge over email, phone or in person. Then he suggests dropping the price by $50 to make me happy. How about being honest, buddy! He then proceeds to go upstairs to tighten the loose cap under the sink, comes back down and says he can't do it because there's a crack in it--I told him that at the beginning. I told him I was done with his company and will not be asking them back to finish the other 2 toilets.

George is very inexperienced, worked slow, was trying to upsell. He needs more journeyman experience before making house calls on his own. He needs to be upfront and honest about charges. I would avoid this company because they have inexperienced plumbers.