AACT Plumbing

C B.

They seem nice, and they came over very quickly. They were prompt about returning calls and texts as well, and while I got cheaper rate quotes, their rate was largely in line with the area at $180 for a call-out.

However, despite me mentioning repeatedly to Nathan that my shower was American Standard both on the phone and in my text message, Nathan took one look and was like: ""Yeah, I don't know. I don't do American Standard."" I opened part of it for him and showed him where it was leaking, and he was like: ""Yeah, you need a new part."" I explained that I had already replaced these parts at the advice of another plumber and it still leaked, so could he take a look if something was wrong with the installation perhaps. He just said ""No, I don't know anything about American Standard, so I don't want to touch it.""

He gave me a helpful recommendation of calling George Morlan, and they connected me to a company that will be here in two days, but that means another two days without a shower and we have to delay leaving on our anniversary trip on Thursday morning to let the new plumbers in. This could have been avoided if AACT Plumbing had told me they don't do American Standard when I told them over the phone AND in a text: ""I need an American Standard diverter fixed"".

Wynn R.

Friendly, easy to communicate with, and had very helpful recommendations about hardware. Thanks, Nathan!

Kate E.

We uncovered a water leak during a landscaping project and Nathan was among very few plumbers who could respond quickly. He was able to come the morning after we called, arrived early and had the issue fixed in less than two hours. Price seemed fair, he explained the issue and what the options would be depending on what he found, and he got right to work. He took him to say hello to our dog who wanted to meet him, so that was a bonus. We appreciated his prompt response - having the water off was a pain, but luckily brief.

John D.

Had a plumbing emergency and probably called 20+ outfits. Nathan was in the middle of a project but was able to spare the 20 minutes to swing by and resolve my issue. Fast and friendly.

Laura F.

Nathan helped us install a sink at our first house a few years ago and just recently helped us with clogged bathroom sinks and tubs! Extremely helpful, fair price and was easy to get in touch with for scheduling. Will definitely use him again!

John C.

Nathan is very knowledgeable and takes the time to explain everything in terms you can understand. He is quick to reply to messages and can usually get you scheduled in a couple days. Nathan is very professional and has been in business since 2003 so you know he has experience. I recommend him to all my friends.

Blackball M.

Nathan was great. I had a clogged sewer line and called around to five plumbers. Nathan was the only one who responded quickly and showed up next day. He communicated great and price was really reasonable. Would highly recommend.

Trish B.

Nathan's work was very disappointing. During the large restoration project he was hired to provide plumbing for, he drilled into a gas line he had installed himself, forcing everyone to evacuate the house and call NW Natural. He also installed a high end soaking tub and faucet incorrectly requiring a call to another plumber to repair. He installed a shower pan without leveling it and cemented it in. He used the cheapest plumbing parts available. I could go on but the bottom line is we will not use him again. We paid him over $10000 and then had to hire someone else to fix his mistakes.

Cameron T.

I am a general contractor in the Portland area. Nathan has done a lot of work for me and does great work. I would definitely recommend him for any plumbing needs.

Dawn B.

Nathan did great and prompt work on our recent kitchen remodel. He was very easy to communicate with and stood by his work product. He even helped us out by checking out a few other plumbing concerns while he was here. I would highly recommend AACT plumbing.