AAARK Heating, Air & Plumbing

Billy B.

The guys at Aaark are fantastic. I've used them for several projects and they pay attention to detail and am very pleased. I've worked with at least half a dozen of their workers and all have been top notch and professional. Here are the projects Aaark has done for me:

New furnace: they showed up fast to replace an old failed furnace during winter. It is dialed in and working great.
Humidifier: this required tricky duct work to fit in my small utility room space.
Swamp cooler: replaced an old rusty and leaky unit. Moved it to a better place on the roof that was up to code.
Hot water heater: 50 gallon is nice. Clean water pipe work.
Gutters: just got these yesterday. Look good. Replaced old steel ones that were from 1958.
Water valve: needed a new water valve that feeds the sprinkler system. Old one started to develop a leak.

Thanks Aaark!

Brandi T.

Horrible company. Rude receptionist. Doesn't stand behind their work or warranty. Would not recommend.

Titus, I've used you on a couple of different projects and pretty large dollar amounts. I never expect something for nothing, and always pay my fair share. However, when something comes with a one year warranty for parts and labor for work that was done in January of 2018 I expect them to stand behind their written word. I guess some business owners are just slime balls. Good luck. Bridge burned.

Here is a picture proving I'm not out of ""warranty"" whatever that means in your world.

R M.

My deck was severally damaged during our last hail storm, my Insurance company, State Farm, agreed the deck needed to be replaced and told me to submit a bid to State Farm from a deck company, so I emailed AAARK and asked for a bid. What a joke that was, AAARK refused and told me what procedures the Insurance Company must follow before AAARK would prepare a bid.
It is my understanding, if you want to get PAID for the deck, you should follow the instructions from the Insurance Company NOT your Contractor. If your contractor refuses to do what the Insurance Company requires, YOU WILL NOT GET PAID by the Insurance Company. Consequently, I suggest DO NOT USE AAARK get a reputable Contractor, unless you want nothing but trouble from your Insurance Company.

Mary B.

About 12 years ago I needed a new furnace. My elderly dad asked a couple of his buddies if they could recommend a company, & he told me they both said in unison ""AAARK!"" And AAARK has served me very well ever since, having done several projects in my home. They do excellent work, are reliable, & their prices are very competitive.

This evening I had a little emergency with a water leak. I called AAARK & they put me in touch with one of their plumbers, Bruce, who was at another job but could come out in a couple hours. I was panicking & told Bruce I'd like to see if I could find someone who could come out sooner. He said that'd be fine, if I could just let him know what I decide. Well, I called a competitor & the soonest they could get someone out was tomorrow. So I called Bruce back & asked if he could still come over this evening & he said yes, certainly, he'd be over as soon as he could. Then I called the property management company to let them know about the situation. They wanted to send one of their own plumbers over since the leak may end up being the HOA's responsibility. So I had to call Bruce back & cancel the appt. after all. Even though no one would blame him for being annoyed with me, he simply could not have been more gracious & good natured about the whole thing. Bruce, you are, sir, a true gentleman. And this is another reason I love AAARK, their outstanding customer service.

So as you can probably tell, I HIGHLY recommend AAARK! :)

Michael H.

I have used Aaark for over a decade and up until this past week I would have given them 5 stars. Prices had always seemed competitive and work was excellent, employees were friendly and knowledgeable.

This last week I needed a zone valve head replaced and I needed some flue piping replaced. Aaark was at the house for maybe 2.5 hours and maybe there was $150 in parts involved. Total bill was over $1300.

The owner, Titus, said that if I thought his prices were extreme (and I do) then I should check with Applewood Plumbing and Brothers Plumbing. Funny thing is that neither of those companies will give you any kind of estimate over the phone nor will they come out and give free estimates. So to get estimates from these two other companies I would probably be out another $200 on top of my already extreme bill of $1300.

I placed two calls to two other long time plumbing companies in the area and both were willing to give phone estimates, hourly labor rates and cost of parts estimates. Both companies would have been well below a total of $600 for the zone valve head replacement and the flue pipe replacement.

I think the bottom line for me going forward is to stick with :

1) Companies that are willing to provide a free estimate for parts and labor over the phone or in person.

2) Companies that don't charge a flat rate, unless that flat rate can compared favorably to other ""parts and labor"" estimates.

3) Companies that don't mark up the price of parts exorbitantly. It is very easy to get pricing for parts on the internet these days so should be easy to verify their prices.


Titus, the owner, will likely reply that I have gotten my facts wrong, or that I don't understand the business. I'll be happy to argue any of his points with him.

C T.

AAARK recently replaced all of the shingles and gutters on my grandmothers home and I'd just like to share how pleased I was not only with the work but with the communication throughout the process. We were on a tight budget and I ended up requesting 3 or 4 estimates from Titus, he was always very patient and responded quickly to everything I asked. Titus called to follow up but was never pushy and the men who came to do the work were great as well. Thank you AAARK for the great work.

Nicole C.

We had a small leak in our bathroom. Come to find out the previous home owner has drilled the mirror into the pipe into the wall! We were referred to AAARK to complete the job. Called them and has someone out in 24 hours to help find the leak. Replaced the pipe same day. Great! Then it took 3 weeks to get drywall crews out to fix the hole (maybe 1'x2') in size. Then was told because of the wait they'd get someone out to paint for us free of charge. Guy was scheduled to be there at 7am...showed up at 9:30am and somehow was given our garage code to get into our house...we were then not home. Guy was upset because it was a different color of paint (we told by the original guy no issues they were doing this as a courtesy)...He stated it would cost $65/hr to then paint for us and would take minimum 5 hours but maybe all day (our bathroom is a 1/2 bath that is 6'x6'). My husband then proceeded to ask the painter to leave. He then found an email address to complain about this. The owner then proceeded to call and YELL at my husband and stated that WE were in the wrong and had no idea what we were talking about. We said we were done with their service and we were given our bill which ended up being more than we were quoted...even now without it being painted!!! Worst customer service ever!!!!

Stephen C.

I was very pleased by the work done by Aaark. I had them run a water line to my new fridge, install the water lines and shut off valves to my new sink, and install and hook up water lines and electricity to my new disposal and dishwasher.The work was done in a professional and timely manner. The technician was friendly and courteous and the price was very reasonable. Thanks Aaark!

Dave S.

HIGHLY RECOMMENDED

Called these guys to address a blocked main and was very pleased. Nate was super courteous and got right down to business. He was respectful to me, my son and my house. My house is old and quirky and he asked permission when he had to remove a piece of wood to access the drain in the wall.

Importantly, AAARK communicated well about when they would show up and called 15 minutes in advance instead of the common ""wait around all day"" scenario.

Their pricing was reasonable too so all in all we were very pleased. Thank you!

David

Shan c.

If you want a company who has NO integrity, deplorable customer service and does not stand behind their work ... Then boy do I have a company for you.

We contracted with Aaark total home services and had them install a cooling unit in our new home. A short time after our neighborhood was struck by a large amount of rain and a section of ceiling below the cooling unit showed signs of a major leak.

Although Aaark total home services denied responsibly, two separate inspectors linked the damage directly back to their company and the installation of the cooling unit.

In regard to an explanation, Aaark total home services attempted to blame the damage on the parties who replaced the roofing approximately five years earlier.

And added insult to injury by relating that the ""flashing"" that was in place prior to their installation was not the right size for the unit they installed.

It should be noted that they had no answer as to why they would install a new unit on hardware that was not the right fit as opposed to billing a few hundred dollars more for the right fit.

So as I started with ... If you want a company who has NO integrity, deplorable customer service and does not stand behind their work ... Then boy do I have a company for you.