AAA Service Plumbing, Heating & Electric

Christy B.

AAA Service Plumbing Heating and Electric sent a technician to my house who failed to turn off a water line connected to a leaking faucet. Water then ran all night, resulting in extensive damage to my basement. It has been almost two weeks since the technician was at my house. This company has yet to contact me to correct the situation, even though a service manager assured me I would have a Monday resolution. It is now Friday, and I still have unrestored water damage to my home and no working faucet in my kitchen. This business is unprofessional and lacks accountability. The technician was not thorough in his service, resulting in expensive damage.

Laura C.

The Mainline backed up because of roots in the line. AAA came out and was supposed to clear the mainline of roots. They intentionally poked a hole in the roots but did not clear the line and it backed up the next day. Mason (salesperson) came out and said he hasn't seen a line this bad in a long time and it needs to be replaced asap. I called At Your Service Plumbing and they said, ""no the line just needs to be cleaned well and just clear it once a year."" I also showed the video of the line before the cleaning to Green Mountain Water (utility company) they said the line is fine just needs to be cleaned. Mason also said when you clean a line it brings in more roots so you cannot maintain a line by just cleaning it periodically. Green Mountain Water Company said that was not true. AAA Service lied to me, do not use this company.

Oriana S.

My husband and I have used AAA 3 times now, each time they have been out they are very professional and punctual. Each person is very friendly and the price is standard we find them to be very reasonably priced. We continue to look forward to using them for all future plumbing issues and maintenance.

SM M.

I called AAA, my neighbor had referred me to them. I was very clear that I only wanted a quote for a Lennox, Trane or Carrier A/C system - only that! I mentioned it multiple times. The rep showed up at my house and was she so very excited to give me a quote on a Goodman system and couldn't stop going on about their ten year warranty, how much better it was than the big three, told me about a lawsuit against one of them. I responded that I had been quite clear about what I wanted; she persisted and I finally relented with the condition I get a quote for a Lennox system also. Of course, Goodman is cheap so the quote was much less if you don't care about the system! Finally she said they would have to send me a quote. FOUR days later I called since I hadn't gotten a quote and they continued to sell me on Goodman! The quote for the Lennox A/C was $2K more than what Cooper charged me (through Costco) for an entire heating and air system, humidifier and wi-fi thermostat AND the system I got was an Lennox upgrade to what they quoted. After the third call from AAA wanting to know when they could install my Goodman A/C I told them that they needed to stop calling me and that I would not do business with them not only because of the price, but, more important, they couldn't listen and hear what the customer wanted. Their salesperson only could sell what she wanted.

Mike K.

I had setup the service plan with this company and they never were able to come out as they always had an excuse on the day of my service for their technician. I was rescheduled several times on both the plumbing side and on the HVAC side. I called to cancel my service plan and they didn't even ask why I was canceling lol, they clearly don't even care about their customers. Stay away from this company to avoid any frustration, better service can be found elsewhere.

Steve S.

We had a toilet that I could not get unclogged after my son used it. I just had my lines cleaned by another company 4 days ago, and they could not come out for 24 hours. I called AAA Service Plumbing. They gave me a quote over the phone which I could not believe at how cheap it was especially for service on a Sunday. They were at my house within an hour and Larry went to work. Well, it wasn't the toilet, my newly cleaned lines were so clean that two foreign bodies got caught in the line and plugged it solid! He spent over two hours working on it, cleaned the line again, and reset my toilet all for under $100. Larry was amazing, the company was amazing, and I will for sure use them again!! Yes they tried to up-sell a little but he was not pushy at all. He provided information on services they provide other than plumbing. I'm very happy with the service we received today!

k r.

I had a major plumbing disaster -- a clogged toilet and sewage backing up into the tub. If that wasn't awful enough, it flooded the downstairs neighbor's unit.

In desperation I called AAA right before they closed at the recommendation of a neighbor. They scheduled an appointment for 10 AM the next day, and arrived on time - even a little early. Isiah cleared the drain, called me to give an update, and emailed me a detailed report. They even checked in with the neighbors to make sure it wasn't an issue with the main drain pipe.

They are running an incredible special right now to help out the community during the COVID outbreak. Highly recommend for plumbing services!

Allison F.

We had Greg out to service our tankless water heater. The water heater was working fine before he arrived but we needed the annual maintenance on it. After he left it starting throwing out cold water. He came back two more times to look at it and the problem kept happening. His recommendation was to replace the unit (it's only 8 years old and they should last about 15 years). I got a second opinion and this other company wanted to try and clean it again before replacing the entire unit. Because of the way Greg put the unit back together (he forced a screw back into the unit stripping the screw so if it's taken apart it cannot be put back together), we have to replace the gas valve - a $700 part (including labor). I'm so disappointed that a simple cleaning turned into us spending so much money on something that worked before AAA Services came to work on it. I will not be using them in the future. I left a message about the disappointing service with their customer service manager but never received a call back.

Doug M.

I recently booked an appointment on a Wednesday (for the following Monday am) to fix a leaking toilet. Only to get a text from their ""great"" customer service team Sunday night to say they had too many 911's (that came in that day...) and they would not be showing up for my pre-scheduled appointment the following am.

I asked to talk to their manager and/or someone to explain to me why would anyone ever schedule an appointment when they feel they could squeeze more money out of 911 paying customer.....and not keep their pre-scheduled appointments. It has been weeks and no response from anyone at AAA.

If you value your time, don't bother calling them. You will be disappointed or cancelled for someone they feel will need to spend more $$ with them.

Sadly this was not the first time I have had issues with AAA.

Uo S.

This company canceled a critical service they guaranteed would get completed scheduled 24 hours in advice with 1 hour notice. They refused to provide any compensation and we were forced to pay an emergency rate with another company