AAA Service Plumbing, Heating & Electric

Rich L.

Absolutely worst service I've ever encountered. Two times they have left us hanging. Scheduled appointment for Memorial Day, which I stated that I was very reluctant to do and stated as such, but was assured that they were fully staffed and it was no problem at all. Was given a window of 8-12, finally at 2:45PM we called and was told ""oh we assigned your job to a tech that wasn't working today, I've been looking for another time to reschedule you but we are so under-staffed today I haven't been able to do"". So instead of calling us to inform us of this, we wasted over half our holiday waiting around. I asked them to please just reschedule us for the following Friday to give them more time to put us on the schedule.

Fast forward to Friday, I receive a text at 1PM saying the tech is in route, at 2PM I called as they hadn't arrived yet, to let them know that street parking in our neighborhood was very challenging and that if the tech would please give me a call when they were close I could give him instructions to be able to park in our secure area so they wouldn't have to hassle with street parking. They said ""ok we'll let him know"", nothing more was said and that was that. So at 3:30 when he STILL had not arrived I called once again, I was put on hold so they could check to see where the tech was. When the gentleman returned I was told ""oh this is a really unique situation I've never seen this, immediately after the tech texted you he was on the way he was sent home. We still have you on the schedule but we don't know when someone will be there"". Why wasn't I told this when I called the first time? Why didn't they call me when this happened? Even though it means that I must now start this all over I cancelled the appointment, as I won't give my hard earned money to such a sloppy thoughtless company.

Horrible communication, sub-standard scheduling, complete disrespect of customer's time. I would highly suggest you skip this company and look for one that doesn't leave customers waiting around with no proactive communication. My only wish is that was a way to give negative stars.

Linny W.

I had 2 leaks on my main floor, in the dining room. One from the sewer line and one from the shower. Also, my water heater had corrosion on it so we needed a new one.
Ben came, checked everything out and the next day Brandon and Michael came to take care of everything.
They did an excellent job!! i thought they'd be here all day but it took them about 3 hours. They were very professional and Brandon explained everything he was doing for us.....we appreciated that!
The experience we had with AAA plumbing was great and I would recommend them , highly!!!
Brandon did have to come back to fix a problem with my toilet, but it was a quick fix.
Hopefully, I won't have anymore problems, but if I do, I want Brandon!!!
G & L Wamble

Rose C.

Jay from AAA Service came out in reponse to our call for service on a leaking garbage disposal. While I agree we needed a new one, I feel my daughter was oversold. He installed their ""best"" disposal for a total cost of $973 in an old manufactured home for a household that barely uses it as we are composters. He also gave us a quote for 15K of repiping work that ""needs"" to be done. I will certainly be careful to get competing quotes in the future.

Macon C.

I called to have a hose bib replaced as a result of frost damage. They charged $49 for a service call and said the cost of this ""minor repair"" (true, it would take about 1/2 hour plus a $50 part) would be $862. I declined, as that is egregiously overpriced.

Tommy S.

AAA Service Plumbing Electric is a very shady and dishonest company. They lie about prices, luring you with a cheap $95 special or so for main line cleaning, then they add $255 more for toilet removal.
They did a bad job cleaning the main line, all they did was punch a hole through the blockage. They will lie to you about your pipes being in bad shape to try to scam you of thousands of dollars in unneeded work.

I had a real plumber arrive after them, he was up front with pricing and he actually cleaning the lines properly with a rotating grinder attachment on the snake.
Also, he said very clearly the lines are fine and DO NOT NEED REPLACING.

Mary B.

I called AAA to fix the hot water handle in my bathroom sink.

The service tech, Larry, was extremely helpful & attentive as I laid out my entire list of concerns throughout my condo.

He readily assured me he could help me.
I ended up with a new toilet that day and enrolled in their maintenance plan!

I am relieved to have the peace of mind that I can have their professional team handle my maintenance needs.

Thank you Larry & AAA!

Becky R.

Our experience with AAA Service was absolutely horrific. Absolutely horrific. The FIRST time they dug a trench to replace our sewer line, the level of incompetence and destruction was ridiculous. The crew completely ignored our requests to please not rip out our cable lines, please be very careful about the gas line and to tag and cap the sprinkler lines, to please relocate some decorative boulders. Unfortunately, their contract basically says they're not at all responsible for the destruction of these kinds. It easy like a war zone here! I'd even bought them a pizza for lunch before the real malfeasance began. They left the paper plates, drinks and napkins blowing all over our, and the neighbors', properties.

Not only that, but they trenched in the WRONG location and had to hand dig about 5 feet under 8 feet of dirt to reach the house cast iron. I expressed concern because it was very dangerous. They blew me off. Then, an hour later, the tunnel collapsed on the worker. Unbelievable. Truly.

AND THEN, 5 months later, just 3 weeks after we'd spent another $12k replacing cable, concrete, flagstone, plants, gas line and irrigation system to return our property to a semblance of normal....we had water...dirty, poopy water appear in our basement floor drain.

Such a long story! AAA admitted that the original crew had been completely incompetent. They agreed to pay for some of a SECOND sewer line replacement. They ripped up the beautiful new concrete patio, destroyed the plants and sod and sprinklers again. The gas line remained intact. Yay! All of this was, again, at our expense.

RUN away from this company! Their personnel and management changes every couple of months. There appears to be little actual expertise anywhere.

Every time I hear their catchy jingle on morning TV, my blood begins to boil. I just hope and pray we can continue to flush our toilets.

Chloe M.

AAA came out for a ""free estimate"" and quoted us hundreds of dollars above industry average for an easy fix. (Part ended up being a $15 DIY fix, quote was for $590). After I said we did not want to move forward, the technician pressured me to accept and let them begin to install ASAP. I insisted we did not want to and he tried to repeatedly tell me I would need to pay a $79 service fee, although I had an email which stated the estimate would be free. It took some time for me to convince the technician to leave my house which was very uncomfortable, as a woman home alone. Eventually he left, but it was an unnerving experience and they definitely were going to grossly overcharge us.

Chuck H.

Watch their pricing. Had a gasket replaced on a faucet. Tech was here for about an hour. $336. Part was maybe $10. Called for a breakdown on labor and materials. ""oh we do not do that"" They just charge what they want. I estimate I paid about $175/hour. Also paid $5K for a new hot water heater. Again no idea how much the labor was. I was in a bind so had to take it. I will not use them again. Had to call several times to even get a return call.

Michael F.

I feel like I was scammed. Expect a huge bill and little to no transparency in the invoice. Expect to be signed up for a ""membership"" which includes a 15% discount on the days service (but there's not actually a discount). The bill was twice as large as other estimates and I would not have used AAA, except that I had a nice tenant who needed hot water. I've used them for plumbing 3 times. Once with great, reasonably priced results and now twice with horrendous price gouging. Never again.