AAA Pinpoint Leak Detection

Jennifer S.

John arrived same day and located the leak in the hot water pipe under our house. Very kind and answered all my questions. He also referred the plumber for repairs. Would definitely use Pinpoint again.

Sabrina G.

This company inspected our sewer before we bought our house over a year ago. They took video of the sewer pipe running from our basement to the city main and proclaimed all to be well.
They were wrong. It turned out the sewer was broken. The video they took showed the pipe break, not a connection to the city main.
We had to spend over $10k to repair the sewer.
Had the company done a proper inspection and diagnosis we would have been able to negotiate the house seller paying the cost of the sewer repair before we bought our house.
DO NOT USE THIS COMPANY.

Pat M.

I had a sewer smell in my master bathroom. I had 4 different plumbers come try to find it. I had 4 different solutions suggested. I had advice to tear out two different walls and jackhammer the slab. I had a wife suggesting I call Pinpoint before moving forward. I had Jeremy and Dan come out. I had a mark on one wall telling where the problem was. I had a plumber come out and find the problem exactly where Pinpoint said it was. I had a sewer smell in my bathroom... but I don't anymore... because... I had Pinpoint come out. You guys rock!

Marsha C.

John and his team were great. They did a ""smoke test"" to try and locate the source of a sewer smell we've been trying to figure out for almost a year. Multiple plumbers, 3 camera tests, a complete garage renovation (in case the smell was actually from rodents getting into the walls via cracks in old garage) -- and in about an hour they located the source. If anyone has a sewer smell, JUST START WITH A SMOKE TEST. The cost was $350 plus $100 for a camera view to try and pinpoint the exact spot. The other company I had called was going to charge $4,000 for a smoke test !!!! John and his team arrived a few minutes early, got the job done, cleaned up and then sent me a link to view the camera test and a video of where the smoke was coming out --- so now the plumber can attack the problem at the source. Finally!

Thanks guys!! I really appreciate your expertise and reasonable price!

Christina D.

We hired Pinpoint to ""detect a leak in the slab "" (hence the name....Pinpoint Leak Detection?) and mentioned when the appointment was booked that we had found roots in the toilet when they were changed out. Technician they sent to appointment was nice and when he was here I was talking to him and showed him the damage to the walls, the slab and how we thought there was a leak under the house making the soil unstable. He was here for an hour and a half. I kept asking him..did you find a leak? Is that where there's leak? Figured he knew what he was doing there. (Pinpoint Leak Detection???) He sent his report to us and I forwarded on to plumber/contractor. Guess what? They didn't look for a leak in the slab at all! They sent a camera in the sewer line to tell us we had roots where we told them we had roots! So I call and let them know there was a serious miscommunication and words cannot adequately describe the woman I had to deal with on the phone. Customer service is horrible, she was defensive and wanted to charge us an additional $275.00 on top of the $250.00 we had already paid to come out and see if we have a leak in the slab. Really. Methinks not. Stay away.

Perri M.

Called this company on recommendation from our plumber, as we have had multiple sewer back up problems. I set the appointment and told them we had been having a lot of issues with toilets and showers backing up etc. they sent a nice guy out with the camera apparatus, but when he put it into the clean out he said ""well, you've got water in your pipes, and I can't see anything!"" ""That will be 250.00, and I'll only charge you a discounted rate of 150.00 to come back after your plumber snakes the line."" WHAAT? I tried for 20 minutes to get my plumber to come out right away, but he couldn't, so I was stuck paying 250.00 for nothing! I called to complain, and try to at least get the second visit for free, but the woman on the phone said it was MY job to tell HER if my line was backed up or not! It wasn't exhibiting symptoms, so HOW WOULD I KNOW? It should be a standard question they ask when people call, and they should WARN you that their cameras don't work under water, and they don't offer snaking services. How stupid! They could have charged me another hundred for the snake, and I would have paid it gladly. I asked the woman to have the owner call me back, but he never did. My husband also called the next day and had the same conversation with her, also asking her to have the owner call. Never heard from them! Thinking about calling my credit card company to reverse the charges. What a rip-off! I'll repost when I find a company that can do the job ""whatever it takes"".

Charles A.

We hired Pinpoint to see if we had a leak in the wall near the refrigerator. We were told right away that it wasnt a plumbing leak, but coming from the refrigerator. He did not use any special equipment and was here less than 30 min. Took out some ice and said that it should be ok. Charged $275!! outrageous. I am fine with paying for work done, but this was a rip off. Less than a few hours later, leak reappeared.

Giovanni L.

I use pinpoint and I always find them accurate helpful and fair. There isn't anyone else in the business that I would call!

Brooke F.

Dan did a great job. He spent 3 hours and finally was able to find the leak In my spa! He was very patient and diligent. He took the time to explain the entire process to me and his findings.

Kelly B.

I had a leak in my plumbing that was coming through the wall. The Woodland Hills office sent a guy out who determined that the source of the leak was a sink that was not located near the water coming through the wall. I was charged $300. The next day a plumber fixed the leak under the sink but the problem persisted. Two days later, as water continued to pour down the wall, a handyman came, tore apart the wall, and found the actual source of the leak directly behind where the water was coming through the wall. I contacted John in the Pinpoint office and described the situation. He talked in circles, telling me that ""more than one leak is always possible"". He offered no monetary resolution to my dissatisfaction. It continues to bewilder me why a company that specializes in this one service didn't first identify the source of the leak that was in the most obvious place. I do not recommend this service.