AAA Home Services

Sheryl R.

After having AAA out to do some plumbing work (faucets etc) and spending almost $1000 I called to have them install a shut off valve. The charge of almost $300 is utterly ridiculous, I guess they are more interested in a one time get the customer for as much as we can than establishing a long time loyal customer who would call them back for any needed repairs. Won't be using them again. On a positive note the technicians? plumbers? whoever did the work were nice I realize they don't set the fees and I doubt they reap the benefits of the customer being overcharged.

Katlynn H.

I don't even know where to begin with this... My husbands aunt and uncle bought a washer and dryer from you guys, gave them to us to use. The dryers motor went out and was in your repair shop for about a week, was told that it would be under warranty if something else happened. About 2 weeks later, the heating element went out. Called up there to see when we can bring it in, told them about the warranty. Brought it back up that Saturday. Monday morning they call my husband told them it was $87 dollars! What about the warranty? Oh it didn't apply to the heating element.... Go up there yesterday to get it. Tried to see why it cost so much, started a fight with my husband and father in law and told them to get out of the store or they were going to call the cops! I am disgusted with how we were treated and will be taking action.

Ken L.

Tyler was very professional, had all parts k tools needed. He came in & got right to work. Answered questions. I would highly recommend AAA Home Services & ask for Tyler as your tech.

Maggie L.

DO NOT USE!!! They charge $78 to evaluate the issue. If your appliance works and then stops but is the same issue.... their service is only good for 39 days... that's right .... you have to pay another $78 for them to re evaluate THE SAME THING !!!! Scam!!

UPDATE: So we found out that this company in NOT Samsung certified, the part they replaced is an old model number and there is a new version that has been updated because of recurring issues and one of the things they ordered to be fixed when they came out wasn't even for our model dishwasher!! This company does NOT know what they are doing. My advice is to call the manufacturer of your appliance and find out who is CERTIFIED to work on them~!!

Laura H.

I was very disappointed when I called AAA to service the Air and Furnace in my new condo. They did not have a ladder to get up in the roof to check the air and recommended that I call the company that installed the air conditioner originally because it should be under warranty. They then charged me a $78.50 service charge. I did not have any information about the service fee when I made the appointment. I checked with the company that installed the unit originally and was told that warranties don't transfer with new owners. I called the AAA office to complain and they wouldn't do anything. I feel this was unfair. Beware!

Cometstorm A.

I cannot say enough good things about AAA Appliance repair! I called about 8:30 AM today (05/02/17), and by 11:15 AM thier electrician was here, fixed the problems, and gone!

It was actually two problems that were detected. A water feature pump that was shorting out, and two defective GFI's. I would have NEVER isolated all this, much less fixed it on my own.

Jeremy was the electrician, and how smart, pleasant, and informative he is! Just a super nice guy!

AAA is now my go-to place for such things, bar none!

They have several locations, and we used the O'Fallon one.

A+5's all the way!

O Fallon, Missouri

Linda J.

Jeremy was very professional and thorough - explaining why my garbage disposal did not work (operator error by dropping in measuring spoon!). I have used AAA for years for various appliance malfunctions and have never been disappointed.

sassy c.

I ordered brand new appliances from AAA. I not only had my delivery date changed TWICE, they put off my delivery time on the actual day of delivery. The gentleman that I have been dealing with at the St Charles location was nice and accommodating in the beginning but, then became short and snappy towards the end. I feel I could have received better customer service from another company. The appliances are brand new, so there are no problems with the items just the service. I was not even given a discount for my inconvenience. I will not recommend this company to anyone. I also will find another provider for any future services or purchases.

Gater ..

Jeff the owner treated me like a piece of dirt under his foot when I complained about the fact his technician (lee) failed to properly repair my fridge. Lee was out two months ago, ordered parts, installed them and STILL the fridge doesn't work. When I complained Jeff (the owner) treated me like shit. He ended the conversation by hanging up on me. He doesn't care about dissatisfied customers and will not care on the world about the review. Folks use this review as you wish. I will not support this company now or in the future. I hope you will not either. Does anyone know of a REAL appliance repair center? I still need one. Peace out. Gater.

Guido S.

A month ago I needed to fix my shower. the faucet was leaking and it needed a new cartridge. The problem was compounded by the fact that the shut-off valve (located in the closet) was broken and it would not spin. That had to be fixed before the man could work on the leaking shower. Moral of the story, this is the estimate that I got from the AAA repairman:
- Replace main shut-off with a new regulator: $ 1,050
- Permit and inspection: $ 150
- Mexit shower cartridge: $ 199
Total cost: $ 1,399.00
Now, customer beware, that is TOTAL RIPOFF: dishonesty at its best. Why? Because the same day I called a couple of others plumbers and I got the job done in two hours at a total cost of $ 490.
Go figure.....