AAA Home Services

Josh L.

WORST CUSTOMER SERVICE ON PLANET EARTH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ABSOLUTE TRASH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Over five years being a club member and spending $14,237.88 of my hard earned money with AAA Home Services, I was yelled at, talked down towards, and treated like a second class customer.

4/25/2022 - My dryer broke and Jon M from AAA Home Services came out to diagnose the issue. it was determined two parts were needed. Jon M mentioned ""since it's an LG and it's Chinese junk, it might take two weeks to get parts."" Perhaps the technician was dragging his feet because he dislikes Chinese appliances? Why would that even matter?

5/11/2022 - The technician Jon M returned and determined the dryer needed more parts. 14 days later on 5/25/2022, I heard nothing.

5/25/2022 - I called AAA Home Services and was informed the parts were on order from the Warranty company. I called the warranty company and they stated parts haven't been ordered and they are waiting on a diagnosis paperwork from AAA Home Services. Why has AAA Home Services not sent over the required paperwork for my claim for 14 days? Why did AAA Home Services tell me the parts were on order when they were not? Why lie?

5/26/2022 - Gail Narsh who answers the phone for AAA Home Services transferred me three times to the same mailbox that was full for Jessica, the owner who also works in the warranty department. Gail Narsh ""assured me Jessica would contact me tomorrow 5/27/2022 when she sees the sticky note on your desk."" Gail Narsh talked down to me in a disrespective tone. Gail has 100% has no customer service skills, and treated me like a second class customer. Gail didn't even care. Gail acted as if I was ruining her day. RIDICULOUS!
LOW QUALITY EMPLOYEE!
NO BUSINESS TALKING TO THE PUBLIC!

5/27/2022 - I called AAA Home Services looking for Jessica to find out she was not in the office. Gail Narsh flat out lied to me on the phone on 5/26 to get me out of her hair. Gail had no intention of helping me at all. After being transferred three more times by Gail, to full voicemail boxes, I was able to get a real person on the phone. Brian Probst, the owner's son. I expressed my frustration to Brian Probst that I was being talked down towards, being transferred to full voicemail boxes, and I couldn't get any answers or information about my dryer repair. Brian didn't care either. Instead of apologizing Brian Probst stated, ""his organization was very busy with work and we are doing the best we can and we don't appreciate you keep calling clogging up our phone lines"". I explained to Brian if a real person would answer the phone, and provide me information about my repair, I wouldn't have to keep calling. Brian called me back a hour later and stated the diagnosis paperwork had been sent to the warranty company today as of

5/27 but no explanation why it took 14 days to send it. Brian was not able to provide a timeframe on the parts. I received no apology and the tone of everyone I've spoken with is rude and anti-customer service. They 100% don't care. THE LEVEL OF CUSTOMER SERVICE IS TRASH!!!!!!!!!!!!!!!

6/1/2022 - Tyler from AAA Home Services came out, took my dryer apart and deduced the issue is the motor. Why did it take 41 days for AAA Home Services to figure that out.

I've received the run-around, was talked down towards, disrespected, and treated like a second class customer. Nobody has even once apologized to me at all. Worst of all, it took 41 days for my dryer to be diagnosed because

AAA Home Services dropped the ball on the whole process.
ABSOLUTE TRASH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dennis W.

My LG refrigerator stopped cooling after only 6 years. LG gave me contacts for their local authorized service providers, so I called AAA and they sent Mike out. Mike was very professional and easy to talk to. He said LG would require my original receipt to cover the cost of a new compressor. This is about half of the total cost, so it's a significant amount of money. I couldn't find my original receipt from 6 years ago, so I called LG and they said they will cover the cost of the part and gave me a claim number. LG told me that AAA just needed to send in the claim number with the compressor order and the cost would be covered. When I called AAA, a guy who answered the phone told me they cannot accept LG's claim number to order a LG part without an original purchase date. I told him LG, who the order is going to, told me all I needed was the claim number, and that I don't have the specific date because it was 6 years ago. He was very rude, talked over me continuously saying a specific purchase date was required, and refused to take the claim number or to call LG himself. Everyone up to that point had been very professional, so dealing with such a rude person who doesn't appear to want to help his customers in any way, or to even listen to them, was surprising and disappointing...and costly.

Bobby S.

Called and tried to set an appointment around the wife's busy schedule, the lady in the phone was pretty rude while we were trying. However,, they got it scheduled.
The wanting a 5 hour window for someone to come out is worse than the cable company.
The guy did come early in that 5 hour window and that was good, but the quote was $100 less than a new dryer. Then they said the parts are a 2-3 week back order.
I looked the parts up, they're online for $35 and coming on Saturday.
Why would I pay someone to fix something that they can't do for 2-3 weeks? I'm gonna try it this weekend. Worse case scenario, I learn a thing or two and have to buy a new dryer.

Brian G.

Called AAA to come out because I believe I may have a refrigerant leak because my freezer stopped working.
They say someone will be out the next day between 12-4p.m. The next day at approximately ""425pm"", I get a call saying they're ""on their way.""
The technician comes inside, gets his flashlight out, opens my freezer door and sees the frost I called about, doesn't take the drawers out, I offered too but he said ""no"", he doesn't put the fridge in diagnostic mode, doesn't get any tool out of his bag but his flashlight and uses it for 10 seconds, maybe. Then says ""yep"" you right you ""might"" have a leak? Remember, this is why I called in the first place. He starts writing up the bill and getting me a ""quote"" to ""verify"" the leak. And gives me my $90 invoice for his flashlight check of frost. Which I knew about and was the reason I called them. So I'm paying $90 for him to come out and tell me exactly what I already knew, literally the reason I called them. Now I'm told I will have to call back and have a different guy come out, which is going to cost $250, to ""verify"" the leak. So, $340 total now to verify the leak. This was Friday and approximately 5p.m., the technician couldn't get out of my house fast enough. The weekend was here and he was ready to go, I get it but wow I've never seen anything like this.
I sat on this all weekend and it was bothering me so I decided to call on Monday. I did and finally got ahold of the Manager Bryan. He tells me I ""do"" have a leak. Wait? Now I ""do"" have one? Not ""might"" anymore? and he say's because of the frost buildup. I ask, if he knows this by me just telling him why didn't they tell me this on my initial call and why would he charge me a diagnostic trip fee ($90) if he can just tell me this over the phone? He immediatley backtracks and tries to get technical with me, explaining ""sealed systems"", which I'm familiar with already, he won't let me finish a sentence or get a word in, he has no answer and it was pathetic listening to his sorry justification attempt, he thought he was talking to someone who doesn't know anything about this kind of stuff. He clearly knew they were in the wrong but instead of doing the right thing and sending someone back out or refunding my $90 he tells me to ""check to see if it's under warranty and it won't cost me anything"", this is what he says to me, I couldn't make this up even if I tried. It's not about the $90, it's about principal. He was condescending, refused to hear anything I had to say, kept cutting me off and extremely unprofessional. I am really disappointed and surprised by all this, I've done business with AAA in their parts department for years and have always been pleased. By the way Bryan talked to me and wasn't at all willing to listen to the facts I will never do business with AAA.
I even used to refer them, not anymore. So sad, all this over $90. Shame on AAA

Darren A.

Made phone call to set appointment and told what was wrong and type of dishwasher I had as well as asked if this was gonna be a one stop ordeal. I was told that they carry product to try to take car of same day. Unsteady guy comes out, states what I thought it was and says part must be ordered. Zero parts doe my machine on truck anyway. $78 here's what's wrong. Cost will be $198 parts and labor when product comes in our you can try to fix it yourself. So polite(NOT) . Never will call again. Canceled for them to fix.

Kim N.

They came out to give me a quote thirty minutes before my scheduled appointment, when only my adult son was home. Told him they'd call me with a quote. I called them, and was told they could fix my Kenmore washing machine, and repairman gave me a quote. I told him to order part and move forward. Two weeks passed and nothing- called the main number- part never got ordered. Finally got out here with part and fixed it. Charged full price. Now six months later and machine is broken again. Not calling them back!!!

Dennis A.

Not impressed with their service at all. Called because our washing machine was not working. When I called I explained exactly what was wrong (start button would not work and was stuck). I had already researched the issue and knew they would need to get to the controller board. Explained that to them as well. She said they could take care of it and we set up a day for them to come out. Since they were coming I also wanted them to look at our built in Jennaire oven. Occasionally we get an error message on the display saying we need Jennaire service. Gave her the code we see. I had already researched this and knew the fan was bad. Explained that as well.

Anyway, the repair guy gets here takes a look at the washer and tells me the start button is stuck. Then looks at the oven and had to Google the error code I had already provided when we set up the appointment. Tells me the fan is bad. Duh, I told them both of those things when I made the appointment. Cost me $120 for them to tell me what I already told them and he was not prepared to fix either. Cost to fix the washer was more than it was worth. And did not give me any confidence about the Jennaire oven so we'll wait until it just won't work and then call an authorized Jennaire repair person. I'll know to ask if they will be able to bring the parts with them on the first visit.

Stephen F.

I have used AAA Home Services five times in the past few months. I have had no complaints until today. I had their technician out yesterday to trouble shoot a 20 year old washing Maytag machine. I suspected that it would cost more to repair it than would be practical. The technician came to the same conclusion so I got on the phone and talked to their sales department and ordered a new washer & dryer. They came and installed them this morning and gave me the invoice. It was $200 dollars more than what I was quoted. The price Adam in sales gave me included delivery and set up and I verified the total before I got off the phone with him and wrote it down. After I balked on the price, the technician called the salesman who told him the price I was quoted was for a 3 year warranty and my machines had a 5 year which was $100 more each. When I called and ordered, I specifically asked for pricing on the TR5 and DR5 which both have a 5 year warranty. After giving me a price on the current models he told me that I could save money on a 2019 display model that had never been plugged in. They were cheaper and were the TR5 & DR5 so I ordered them. Nothing was ever mentioned about a 3 year warranty.
I called and asked to speak to the owner, I was told he was working from home and I would have to send an email that was to his attention and they would see that he got it. (Yeah, right.)
So I won't say I'll never use them again, but they will not be my first or second choice. I expect someone I do business with to say what they mean and mean what they say, and for the owner/manager to be accountable and accessible.
If you buy anything form them, don't believe any verbal quotes, especially from Adam.

Bob F.

I was scammed on labor charges. The technician was ambiguous on a simple repair and charged for labor not performed.

Jim W.

I was told this would be looked into & someone would get back to me. Still nothing. Don't waste your time with this company.
I reached out to them. Dan finally called was apologetic but when I was trying to explain my frustrations he started talking over me instead of listening to me. I just hung up. They really are a piece of work. They show consistent lack of professionalism