AAA City Plumbing

Lisa B.

Needed a toilet replaced late on Friday afternoon. Customer service was fast and courteous. Highly recommend. Joe did a great job on the install.

Jillian C.

Matt provided fast, friendly service. Did not leave a mess.

Brent L.

I contacted AAA Plumbing because my AC company found a rusted out drain line under my house and it was causing my crawl space to stay flooded. The AC company took pictures and showed me the leak. This company came to my home and informed me that they found it and it would be $650 to repair. I told them to fix it. The plumber spent 30 to 45 minutes under the house and was done. I gladly paid the $650 because I thought the repair was done! I went to work and returned home 6 hours later only to find my crawlspace flooded again. The same problem! I contacted AAA, in which I was informed that they were closed and the work done 6 hours ago had nothing to do with my flooding. They sent the after hours technician around 5:30 pm and he refused to even look under the house and repair the problem. His first comments to me were """"We want to go home to our families"""" and """"I want to get paid."""" The worst customer service I have ever experienced in my life! The after hours guy was super rude and obnoxious! He got in his truck and left, leaving my crawlspace flooded and water continuing to flow from the Real Leak. Some guy contacted me claiming to be the owner, apologizing for his technicians behavior. He claimed he would have a truck at my home, the first thing in the morning. The same guy from the original """"REPAIR"""" went under the home and said it would be another $7500 to fix the """"Original Leak."""" I contacted their office for financial information, but my wife said to get a second quote, in which I did! The second company comes and goes straight to the leak and repairs it. If you can avoid it, PLEASE DO NOT UTILIZE THIS COMPANY! It is a MONEY PIT looking to take your hard earned cash! Full Spectrum Plumbing Services (803) 366-1200 did the second repair! They were courteous, on time and reasonably priced! they actually fixed what they were called for! AAA Plumbing is the worst company in Rock Hill! Their customer service is horrific and pray you don't get the guy that """"Wants to get paid"""" and """"Wants to go home to his family!"""" I got taken to the bank for $650 by AAA Plumbing! Thomas B.

Donna V.

I had a clogged drain to the septic tank. Frank from AAA came out did a great job of fixing the clog. Not only did he fix the clog, he found a cracked water line that I did not know about. He took care of everything at a reasonable rate. I would definitely recommend Frank and AAA. Great job!!!

Chooch C.

This company is nothing short of shady, replaced septic pump $3800 .. pump costs $800-900, what a ripoff! told me my float was bad a year after replacement, got a second opinion they advised my septic was working perfectly stay far away from these dishonest people zero starts is what I award them, shame on them

Laurie W.

I had AAA diagnose my 8 year old water heater that had suddenly stopped heating. The repairmen arrived (nearly 2 hours after their scheduled time), asked a few questions, evaluated the tank and recommended one of two courses of action. They told me they couldn't know why the tank stopped, """"could be a power surge"""". They pushed the button to reset it; so it was now on, but they could not know for how long. First, they quoted a replacement price of $3,593.00. This is replacing a standard 50 gallon electric tank. The price was double the quote I ultimately received from a competitor. The second option was to """"rebuild"""" the tank which meant replacing both thermostats and heating elements. They cautioned me against """"spending too much on an 8-year old tank"""", which makes sense given their expected life. Their quote: $689.00. I told them I'd think about it and get back to them. I paid $89 for the service call (their sales pitch and a button click). Both prices were much higher than I expected so I researched a bit. I learned that this is a common issue. In short, one of the two thermostats malfunctioned, the water didn't turn off at 120 degrees, and a safety mechanism turned the tank off when it got too hot. The likely remedy: replace both thermostats. You might as well replace the heating elements while you are at it. I went to Lowes, bought two universal heating elements and thermostats and the tool to remove the elements. Total cost: $40. It took me about 2 hours to drain the tank and replace the parts. It was super-easy, though I'd never done it before. It would take a pro an hour or less. The parts would have cost them less than I paid at a retail box store. Again, their quote, $689.00. Clearly their angle is to give you an inflated price to repair, caution you against spending too much on an older unit, and hope you buy the new (over-priced one). It's a tactic that probably works enough to make it their business model. I know not everyone has the interest in learning how to diagnose and do a repair on their own. I did it out of necessity as I didn't have hundreds/thousands of dollars laying around to give to AAA. I rarely write reviews, and never negative ones, but I hope I can save my neighbors some time and money in hopes you'll find a plumber who truly wants to resolve your issue, rather than just sell you over-priced equipment. Hopefully you'll find someone who would take the same steps with you that they would a family member in the same position.

Susan C.

Cindy was very experienced and a most positive representative of your company and credit to your organization . I can't say enough about the customer service and personality she provide for me. She is very patient and a tremendous help to me... A skill that is hard to find in this day in time.. Ken M Fort Mill

Shawn B.

I used AAA city Plumbing to repair a faulty shower on/off valve. Waide and Joe who was in training took care of the situation in a timely manner. My Shower on/off valve work great. It was a little on the pricey side for the work done but I was pleased with the service. I would recommend there service. Thanks Waide and Joe.

Tammy G.

Excellent! Shawn is an awesome plumber. He came in and immediately went to work trying to figure out the weird sound coming from the pipes in my house. He figured out the problem and fixed it very quickly. If you need a skilled and professional plumber, Shawn, is the best!

Jason C.

10-7-22. Toilets plugged up and would not drain. seemed like a septic tank issue. Chris Vitari and a helper came out, located the tank, found a problem with a blocked baffle, cleared it and pumped the tank. Quick response time, diagnosis and partial solution. Suggested cleaning the inside pipes, via the clean out. Had the technician Shane come out and clean the pipes. Like a Roto Rooter on steroids. Seemed to do the job. Again, fast and accurate diagnosis and fix. This is the best plumbing business I have dealt with in my time in Rock Hill area. Not cheap but no surprises.