AAA City Plumbing

Jon B.

Matt provided fast, friendly service. Did not leave a mess.

AmandaJane A.

so we got a quote yesterday on the phone to have a toilet replaced in our bathroom, we agreed on the quote and had them set up to come today. when the service tech got here he comes in and tells my daughter a whole different price she says no that's not what we where quoted he charged us $91.67 then says he is going to go pull the call for the quote. He leaves and the manager calls my son in law and says if we come back out we will take the service fee off the bill so he comes and replaces the toilet which was already here and charges us $282.44 more for less than an hour worth of work. He said the girl that quoted us the price was new and mis quoted. That is not my fault that they have not trained there staff correctly! I will not recommend this company to anyone! I feel like the technician took advantage of the fact my daughter was here by herself and he could get away with charging whatever he felt even though we already had a quote! This is poor business practice!

J B.

10-7-22. Toilets plugged up and would not drain. seemed like a septic tank issue. Chris Vitari and a helper came out, located the tank, found a problem with a blocked baffle, cleared it and pumped the tank. Quick response time, diagnosis and partial solution. Suggested cleaning the inside pipes, via the clean out. Had the technician Shane come out and clean the pipes. Like a Roto Rooter on steroids. Seemed to do the job. Again, fast and accurate diagnosis and fix. This is the best plumbing business I have dealt with in my time in Rock Hill area. Not cheap but no surprises.

Dan F.

I had AAA diagnose my 8 year old water heater that had suddenly stopped heating. The repairmen arrived (nearly 2 hours after their scheduled time), asked a few questions, evaluated the tank and recommended one of two courses of action. They told me they couldn't know why the tank stopped, """"could be a power surge"""". They pushed the button to reset it; so it was now on, but they could not know for how long. First, they quoted a replacement price of $3,593.00. This is replacing a standard 50 gallon electric tank. The price was double the quote I ultimately received from a competitor. The second option was to """"rebuild"""" the tank which meant replacing both thermostats and heating elements. They cautioned me against """"spending too much on an 8-year old tank"""", which makes sense given their expected life. Their quote: $689.00. I told them I'd think about it and get back to them. I paid $89 for the service call (their sales pitch and a button click). Both prices were much higher than I expected so I researched a bit. I learned that this is a common issue. In short, one of the two thermostats malfunctioned, the water didn't turn off at 120 degrees, and a safety mechanism turned the tank off when it got too hot. The likely remedy: replace both thermostats. You might as well replace the heating elements while you are at it. I went to Lowes, bought two universal heating elements and thermostats and the tool to remove the elements. Total cost: $40. It took me about 2 hours to drain the tank and replace the parts. It was super-easy, though I'd never done it before. It would take a pro an hour or less. The parts would have cost them less than I paid at a retail box store. Again, their quote, $689.00. Clearly their angle is to give you an inflated price to repair, caution you against spending too much on an older unit, and hope you buy the new (over-priced one). It's a tactic that probably works enough to make it their business model. I know not everyone has the interest in learning how to diagnose and do a repair on their own. I did it out of necessity as I didn't have hundreds/thousands of dollars laying around to give to AAA. I rarely write reviews, and never negative ones, but I hope I can save my neighbors some time and money in hopes you'll find a plumber who truly wants to resolve your issue, rather than just sell you over-priced equipment. Hopefully you'll find someone who would take the same steps with you that they would a family member in the same position.

Rhonda G.

This company is nothing short of shady, replaced septic pump $3800 .. pump costs $800-900, what a ripoff! told me my float was bad a year after replacement, got a second opinion they advised my septic was working perfectly stay far away from these dishonest people zero starts is what I award them, shame on them

James Z.

They were nice and got the job done without much trouble in a timely fashion. So yes I would recommend AAA City plumbing for any of your issues with your plumbing.

Tracy B.

Had two toilets installed in my home that is a fairly new construction. I called AAA very pleasant to speak with and schedule a time for a quote I explained it's 2 new toilets I purchased at lowes to replace the two that were put I when I built the home 6 years ago. Just wanted nicer adult size toilets no issues with others advised no pipe, drainage issues etc. still insisted on making a visit just for a quote. $100 but if I hired them this would be used towards the install. I agreed. Came out quoted 600 which was outrageous since it took him less than 30 minutes to install these new seats that were already sitting there waiting on him. But whatever I agreed to pay and I did. Less than a month one of the toilets started to pull from the floor. I called back and he came tightened and said all good. Well not good it did it again so i tightened it and then 2 months later my husband tightened it and still coming loose. I then called back to AAA so find out the installer no longer was there and they seen the work orders for me but said they need to send out an installer for another quote....I flipped they were charging for another quote to fix what they had never fixed the first times. The owner resolved and sent a competent installer to fix the issue. Not other problems. It would have been nice if the office could have made the continued service to go smoother

Karen B.

Highly recommend!! They were on time and friendly. I though I was just getting an estimate, but they fixed it the morning they came and it cost much less than 2 other companies who came out.

Donna V.

Great customer service. We had an emergency at 10 pm and Frankie came out was very friendly and helpful and very knowledgeable. Fixed our problem!!!

Joe B.

I would be very cautious of this company. My entire house is gas, from the grill to the hot water heater and my heating system. They came out to quote an 8 foot line so I could have a gas stove in my kitchen and it was $3600. This would work 2021. York natural gas said they could do it for $600.