AAA City Plumbing

Tracy B.

Had two toilets installed in my home that is a fairly new construction. I called AAA very pleasant to speak with and schedule a time for a quote I explained it's 2 new toilets I purchased at lowes to replace the two that were put I when I built the home 6 years ago. Just wanted nicer adult size toilets no issues with others advised no pipe, drainage issues etc. still insisted on making a visit just for a quote. $100 but if I hired them this would be used towards the install. I agreed. Came out quoted 600 which was outrageous since it took him less than 30 minutes to install these new seats that were already sitting there waiting on him. But whatever I agreed to pay and I did. Less than a month one of the toilets started to pull from the floor. I called back and he came tightened and said all good. Well not good it did it again so i tightened it and then 2 months later my husband tightened it and still coming loose. I then called back to AAA so find out the installer no longer was there and they seen the work orders for me but said they need to send out an installer for another quote....I flipped they were charging for another quote to fix what they had never fixed the first times. The owner resolved and sent a competent installer to fix the issue. Not other problems. It would have been nice if the office could have made the continued service to go smoother

Karen B.

Highly recommend!! They were on time and friendly. I though I was just getting an estimate, but they fixed it the morning they came and it cost much less than 2 other companies who came out.

Donna V.

Great customer service. We had an emergency at 10 pm and Frankie came out was very friendly and helpful and very knowledgeable. Fixed our problem!!!

Joe B.

I would be very cautious of this company. My entire house is gas, from the grill to the hot water heater and my heating system. They came out to quote an 8 foot line so I could have a gas stove in my kitchen and it was $3600. This would work 2021. York natural gas said they could do it for $600.

Cleider D.

I called on a Thursday when my water heater went out. They scheduled a tech to go out to my house the following day. They gave me a quote for a new water heater and installation and had it installed the same day customer service by the tech was great.

Denise G.

Needed a toilet replaced late on Friday afternoon. Customer service was fast and courteous. Highly recommend. Joe did a great job on the install.

David B.

I used AAA city Plumbing to repair a faulty shower on/off valve. Waide and Joe who was in training took care of the situation in a timely manner. My Shower on/off valve work great. It was a little on the pricey side for the work done but I was pleased with the service. I would recommend there service. Thanks Waide and Joe.

Jeromy H.

We had AAA City Plumbing Inc come out for some simple plumbing needs. We had two other companies come out and AAA City Plumbing was $983 higher than our highest quote. This job included resetting a toilet and replacing a cracked T fitting in our cross base. The work took one hour. The total repair ended up costing $285 and that was with an added service not mentioned to AAA City Plumbing. Stay away

Thomas B.

I contacted AAA Plumbing because my AC company found a rusted out drain line under my house and it was causing my crawl space to stay flooded. The AC company took pictures and showed me the leak. This company came to my home and informed me that they found it and it would be $650 to repair. I told them to fix it. The plumber spent 30 to 45 minutes under the house and was done. I gladly paid the $650 because I thought the repair was done! I went to work and returned home 6 hours later only to find my crawlspace flooded again. The same problem! I contacted AAA, in which I was informed that they were closed and the work done 6 hours ago had nothing to do with my flooding. They sent the after hours technician around 5:30 pm and he refused to even look under the house and repair the problem. His first comments to me were """"We want to go home to our families"""" and """"I want to get paid."""" The worst customer service I have ever experienced in my life! The after hours guy was super rude and obnoxious! He got in his truck and left, leaving my crawlspace flooded and water continuing to flow from the Real Leak. Some guy contacted me claiming to be the owner, apologizing for his technicians behavior. He claimed he would have a truck at my home, the first thing in the morning. The same guy from the original """"REPAIR"""" went under the home and said it would be another $7500 to fix the """"Original Leak."""" I contacted their office for financial information, but my wife said to get a second quote, in which I did! The second company comes and goes straight to the leak and repairs it. If you can avoid it, PLEASE DO NOT UTILIZE THIS COMPANY! It is a MONEY PIT looking to take your hard earned cash! Full Spectrum Plumbing Services (803) 366-1200 did the second repair! They were courteous, on time and reasonably priced! they actually fixed what they were called for! AAA Plumbing is the worst company in Rock Hill! Their customer service is horrific and pray you don't get the guy that """"Wants to get paid"""" and """"Wants to go home to his family!"""" I got taken to the bank for $650 by AAA Plumbing! Thomas B.

Steven O.

I had a water leak, a 3/4 inch nipple had rusted through. I oked them to go ahead and change the gate valve with a ball valve. Good was quality work in less than an hour. The price for one hour of work and 30 dollars in parts. 469 dollars. VERY expensive in my opinion. If you don't mind overpaying great company to call. I will not use them again.