AAA AUGER Plumbing Services

Lauren D.

I called AAA Auger after finding them on Google for help connecting a kitchen sink drain after my granite was installed. This was the 3rd plumber I called as I had already had 2 that couldn't come as scheduled or were downright unprofessional. I liked that this company didn't pull the price out of their a** and didn't charge for same day service...let me tell u, what u don't pay for in estimates and same day service fees they MORE than make up for in their prices.

I was told an astronomical price of $400 for the hookup. When I pushed back and inquired how it could possibly cost so much I was told the labor and time. I said I couldn't imagine it being more than an hours work to which the plumber responded it absolutely would take well over an hour. Needless to say I did NOT choose to have them complete the work, even after he said he MIGHT be able to do it for $300...still astronomical.

I called another plumber (Make it Drain) who had much better reviews...should've come to Yelp first. They did it for HALF what AAA quoted and guess how long it took? An hour and 15 minutes including a trip to Lowes. Guess I wasn't so far off on my expectation after all.

Skip this place... I should've used Yelp from the beginning

Charles H.

We recently had these guys out for a horrible odor coming from our sink and washer. Our technician was Nick. I just wanted to say how professional and knollageable he was! They did amazing work while keeping the cleanliness of our home in mind at all times.

We just had a new baby and they were willing to work around our insane schedule. As a business owner myself, I hope to have employees who represent my company in such a way. Very friendly, in uniform at all times and as professional as they come. Thanks you for the service y'all provided!

PS- I didn't get the names of his helpers, but they did a great job as well.

Haley G.

My kitchen sink would not drain on either side and was backing up in my dishwarsher. They sent a service man out on a rainy Sunday which I appreciate. However, he did not solve my issue but I still paid $88.50 for the call. They were supposed to come back this morning but when I called to confirm, I was not on their schedule. So I called another company that came out and had the problem fixed in less than an hour. They were very surprised that this company wasn't table to solve such a minor clog.

Ryan A.

Terrible service, the guys (Javier and Matt) tried to rip my mother-in-law off. They quoted her $627 for a small job (water leak on the front yard), after they dug up the hole (about 12 inches deep), they told her there is another leak and now the price is $1,200. I talked to Javier on the phone, he said they have to dig 4 or 5 feet more down, and also have to cut the root of the tree (4-5 inches in diameter), I told him that the line from the street to her house is about the same level to the street connector, not 4, 5 feet and I told him to just fix one leak, he said he has to call his manager and if they do it, they can't guaranty it.. When I showed up 30 minutes later, all the sudden, the other leak just disappeared, the hole is about 12 inches, and the root they chopped off is about 1 1/2 inch in diameter, he never called his manager. The work consist of putting three section together using all together about 10 inches of PVC pipe, two elbow joints and some glue. Both of them won't talk to me, refuse to answer questions and basically have real bad attitude, zero customer service and total unprofessional. They were angry because they got busted. DO NOT use AAA Auger Plumbing Services, call someone else. They charged about 6 times more than they should have and would be 12 more times if I didn't show up.
Making money is ok, but ripping people off, especially the elderly, the vulnerable is not ok, it's unethical and borderline criminal. Those two guys should have been fired.

Michael D.

I had an issue with a clogged waste drain pipe and at first the quote seemed to be a bit off due to my home only being 13 years old so it was difficult for me to accept the level of work that they were stating needed to be done. The owner called me and said that they would send their master plumber who is in charge of quality control to verify the initial findings at no charge to me.

Long story short, what was quoted as a 14k job turned out to be only a $500.00 repair. What I liked about them is they owned up to making a mistake and did everything possible to fix it with an actual sense of urgency. Robert (the master plumber) took the time to discuss the results and even showed me what they found via a camera that was placed in my waste drain pipe.

Johnny #63 was the plumber who actually completed the repairs and as promised was on site on time and finished the job in full.

Paul H.

The only plumbing service we use. Always a human answers. Latest time Manael got us fixed up, and Jose arrived, early. Manuel called to ask if it was OK for Jose to arrive early, so they have an excellent dispatching system.

Jose was outstanding. He inspected the plumbing and install job that I had done on replacing my mom's garbage disposal,which was not powering up. He advised me about obtaining a fixture to secure the electrical line into the unit, and concluded that I didn't need a plumber but rather an electrician, and he refused to charge me, though he had spent 30 minutes at my house and provided excellent professional advice (confirming my plumbing and install work, and identifying the issue as electrical).

I'm in town from Michigan assisting my elderly mother. She says that she's used this outfit extensively over the years, including a major rework years ago that involved digging a trench through the driveway and replacing the main line. So I didn't feel too bad about not getting a charge for the recent exemplary work. Jose was professional, prompt, and pleasant.

Renee M.

Very frustrated with AAA Auger. They came out to fix my clogged drain in my 2 showers. After waiting till 3 for my 8AM appointment, the service guy came out. After an an hour and a half no results, drain problem is worse. Service tech recommended "tunneling". Seriously. Called for a 2nd opinion. 200 dollars for nothing except a worse problem. The plumber I called for a 2nd opinion was booked until next week. He suggested a Microzyme treatment. I bought some at a plumbing store, followed directions, this morning everything is draining better than ever. I will NEVER use AAA Auger again. It boggles my mind that the technician tried a simple solution (snaking the drain) then went immediately to the most expensive solution tunneling under my house. Are you kidding me? I want my money back.

Tracy P.

Once again, AAA Auger came you to fix a problem with my air conditioningIt was fixed with care, and the plumber was more than willing to fix the a/c problem to the best of his ability. He was also able to offer several ways to lower the final price of the problem . I was VERY HAPPY to do business with a true stand-up organization. I have told my sister about the problems that she is having similarly to mine. She hired them, add she was just as happy with her results as mine. We will both praise this company and encourage others to do the same. The call from the office to determine your overall satisfaction goes far beyond what is expected. This company is honest, and trustworthy. They deserve your business. You will not walk away from the issue unsatisfied.

Stacey L.

Toilet tank seemed to break off from the basin.

Called AAA Auger and they sent out Darrell, who fixed my problem so fast and did such a great job! Even showed my nosy self how it was all working.

Sometimes it's hard to find an honest plumber -- but after this experience I know there's at least one in Austin. Thanks!

Eric G.

I called AAA Auger after waiting six hours for another company and they were there within an hour! They were very professional on the phone and extremely helpful. Trampas Smith came out and did an amazing job and did everything he could to make sure I was not spending too much money for the job! I would call them again in a heartbeat.