AAA AUGER Plumbing Services

Lane G.

Had an ok experience. I had sent a message here on Yelp last night and Jose was out here less than 12-hours later. Man on the ​phone (David?) was very courteous and helpful.

Jose was quiet and didn't say much, I would have liked a little more warmth (even "Hi, how are you? is nice!)

Pros: Jose resolved the issue, quietly closed doors and avoided excess noise, and was careful.

Cons: Jose left the job site a mess. Standing water left onthe ​ bottom of cabinets, pipe exteriors totally messy, and dirt everywhere. It's a good thing I checked quickly after he left or else permanent damage could have been caused. I would appreciate the job site being cleaned up or at least Jose telling me how he left it.

I believe the cost was fair as well and fell within estimates I had read online prior, however,​ I will not use AAA Auger again given that I know other plumbers will tidy up prior to leaving.

Jose A.

Excellent service first I was told that my Service agent would be here after 2pm . I needed the service ASAP. Didn't know how bad the problems were with the clogged pipes. 30 mins went by and I got a call said they could send a service agent in an hour 1/2. I said ok . With in 30 of that a Service Agent was at my front door already working on the problem outside .. I agreed to the price and work to be done . FAST AND NO HASSLE OBLIGATIONS! I will keep using AAAauger plumbing!!! Will recommend them to friends and family! ASK FOR DANIEL B 265 !!! THANKS AGAIN!!!!

Rick R.

I needed a water heater replacement for the house. They sent out Bryan for a free estimate and I told him I was getting 2 more bids. But after getting the run around and another guess estimate from other plumbing companies, I called back to Bryan within 2 hours to get it done today as I felt the bid was a fair price.
Bryan came out with a trainee helper and did an awesome job.

After wrapping up payment with my landlord over the phone. Landlord suggested getting a bid on replacing PVC flange under toilet. But since the ticket was closed out the cost would be more than if it was done that day on the same ticket. So the following week called and talked to The manager Nick who wanted to charge the new order base price, but settled on the difference with landlord.
Bryan came out and did an awesome job!
Bryan is a Veteran with a great work ethic and didn't quit til it was done right.

Jennie K.

24/7 answering service, up-front pricing for your job, no service fee to come out and give an estimate. They do have more junior folks as helpers and apprentices, but the plumber did all the required work and didn't hesitate to show me his license (as I've had other plumbing companies be offended that I asked for their last name to check their credentials)

Front office is sort of a relay service but you eventually get the call backs from the plumbers directly. Also they're good about getting permits and inspections done.

Paul O.

I should have given this review a few years ago. I had a major problem a while back with the city of Austin. Let's just say, I had to go backwards on a building project and have some plumbing work re-done. Man, some of the other plumbers I called wouldn't touch it. It was about 90 feet of sewer pipe that had to be re done to cast iron per city code. AAA came out, and it was Darrell. He was friendly, straight forward, and didn't hesitate to look and get me an estimate. It was not cheap, but I did not expect it to be. I ultimately hired them, and they took care of the job in a day. They saved me from a lot of headache. These guys can handle anything. I would just call them if I had any more emergencies. Darrell was great.

Sundar M.

Great service ! I called for drainage Clogging and other work in our Restaurant in a month before. They are very professional and resenable Rate as well. Highly recommended!! Keep up the good Job Guys

Ken F.

Bryan Higgins was the plumber AAA sent out to fix my main line leak that was just past the meter at the street. I couldn't have asked for a more professional and personable one. He explained everything that he was going to do and found the best price and accomplished it quickly. He made sure the job was done right and really did more than I asked of him. I will be recommending him to all my neighbors.

Suzanne V.

When I woke up to an unplanned fountain in my front yard, Bryan Higgins and Lucas Williams came to the rescue. Within an hour of arriving, they located and fixed the leak. There was a minor delay in finding an available plumber but I was kept apprised of the situation and was assured that someone would be at my house before nightfall to solve the problem. I was very happy with their professional services and would use them again.

Franco M.

Great customer service from Bryan Higgins at AAA Auger Plumbing. His professional humorous attitude makes it easy to trust his plumbing knowledge. For several years, I have been living with progressively low water pressure and wrongly assumed it was being caused by calcium deposits in water heater, clothes washer inlet valve and bathtub faucet...I also have had a slow drip on side of house from a copper pipe coming inches out of the foundation and had been wondering if it was normal. Bryan quickly figured out I had two ongoing issues to resolve, a water heater safety and a water pressure issue. Bryan took the time to explain my options. On the safety issue,Bryan explained that the water heater's temperature/pressure relief valve had failed and was the cause of the drip outside near foundation. Not only was it not normal for water to drip out of the mysterious outside copper pipe , but it was causing my water heater to run continuously, and the malfunctioning valve was a safety hazard. At first, I thought I could change it myself to save money. Being impressed by his honest concern for safety, I gave Bryan the go ahead to replace the water heater temp/pressure valve. I am glad I did. I would have replaced it incorrectly...
I had read that low water pressure was also caused by a Pressure Relief Valve but I could not locate it. I thought I didn't have one since many YouTube posts showed these valves very close to the outside water hose faucet. Bryan showed me the PRV valve attached to the city's water meter line, explained its function, and advised replacing it. Again, my first thought was to save money and do the work myself. Seeing the ground depth of the PRV valve , I was realizing the hard work it would take for replacement. As soon as I heard Bryan explaining the PRV city code requirements, it was a no brainer to agree to let a professional do the repair work.
In the 17 years I've owned my home, I repeatedly chose AAA Auger for my plumbing repairs and water heater replacement primarily for their fair pricing. Bryan however is the only plumber representing AAA Auger that was caring enough to recommend me asking for a repair discount. I did take him up on his suggestion.
I am grateful for Bryan's discount suggestion, caring attitude toward his customers and most importantly, his professional job ethics in completing all repairs meeting if not exceeding all City Code requirements.
AAA Auger you have in Bryan a great company ambassador and continue to have my LOYALTY.
Sincerely,
Franco M. from Del Valle

Teri C.

We own a food truck, and have had ongoing problems with the gas (leaking, specifically). We had 2 other plumbers come out in April, and they did not fix it correctly. Long story short, the previous plumber's work resulted in a gas leak. Bryan was able to come out the same day, and was so delightful, professional and thorough. He didn't know all of the right answers, so he had his supervisor come check it out too. Bryan went above and beyond our wildest plumbing dreams- he went to three different places for parts and information. He double-checked his work, and explained everything to us. I cannot imagine a better person for the job! Thank you so much, Bryan!