AAA AUGER Plumbing Services

Wesley P.

This company was quick to reply and quickly came out to diagnose my water heater, however I think they were also quick to sell me something I didn't need. The plumber looked at my heater for a few minutes and told me it would cost as much to fix the broken ignitor as it would to replace the whole unit (almost $1900). At least they didn't charge for the estimate. Another company sent a plumber the next day who recognized that the unit was still under warranty. He was able to get me a free part overnighted, then install it for only $300. The unit should lady at least another 5 years.

Claire P.

I called this company after recommendation from a co-worker that had used them in the past. I called on a Saturday at 2pm. A crystal answered the phone and I explained what my issues where she stated someone could be out on Sunday to give me an estimate. I thought this was great. She said it would be after 8am and they would call. Well I waited till 12pm no call so I called. Same woman answered that I spoke to yesterday. I told her I had been waiting for a plumber. She took my info and stated no appointment was showing for me. She looked again, had me give her my address which she kept misspelling, including my name and came back and said no appointment. I stayed home waiting for a plumber that was never going to show up. What really upset me though is the woman that answers the phone. She's either doing to many things at once or just doesn't care! Because yesterday also I spelled and gave her my address multiple times, including my phone number. Today when I called back we went through the same process and then she would repeat nonsense back to me. When she said i had no appointment today I politely said thanks and hung up. I'll take my business elsewhere.

Update 6/16/19
I received a call from Kyle the owner not up to an hour after my Yelp review. He stated he had review the conversation I had with the lady and apologize. Not only did he apologize but he wanted to find out how to correct the issue. He got a plumber out here, who was great at his job and did it fast. I appreciate them rectify the issue.

Mae A.

After 30 minutes of explaining what I needed; two new bath room sinks with new faucets; appointment was scheduled for 5/1/18/// They never showed. Called office; Gee, they never wrote down my service order.
Thanks AAA....Poor Service Edit: In fairness this is the first time in over 25 years that there has been a "no show" for a scheduled appointment.
Which made me write a comment. I have spent thousands of dollars for plumbing issues and always satisfied with work. Just darn mad, they did not show up this morning. Guess one screw up in 25 years, should be expected. Have a good day.

John V.

Requested a quote on Saturday night for a leaking water heater. Got a response on Sunday morning. That's understandable, it was kind of late on Saturday so I get it. They told me there would be someone out in about 4 hours. The time came and went and was told that it would be another 4 hours. Then I get a call and was told that a piece of equipment was down and that no plumbers could come out until the following day. Monday comes around, I'm told it would be 4 hours. My brother volunteers to take time off work and to wait at the house for these plumbers to come out. Come 4pm, I get a call and they tell me that no one can come out until Tuesday. I asked them about their same day service guarantee that's posted on their website. They said that they try to come out on the same day but really can't guarantee it. Then why have a guarantee if you can't stand behind it and cannot offer a way to make it right? We talked about the problems I'm having with the water heater and get a rough estimate of $1500-$2000 to replace the water heater. That's all I had to hear, granted they never came out to do a full estimate, by this point I've had enough: a guarantee they cannon stand behind and a three day wait. My trust is completely gone at this point. I go online and request a quote from Home Depot for a replacement water heater. Five minutes later I get a call. $1000 estimate and have an appointment for the next day. They come out the next day and replace the water heater in about an hour and it's comes out to be just a little under the initial estimate. Thank you Home Depot.

Deb K.

I had a plumbing leak & they sent out a plumber first thing in the morning. He was very nice, explained everything to me when he gave me the quote. It was a little more than I expected to pay but after checking normal charges I found out that they had made me a good deal & got my plumbing problem fixed very quickly. I would definitely recommend them.

Emily E.

Had a plumbing emergency at 6 pm on a Friday, AAA Auger answered immediately and had a plumber at my house within the hour. The cost was extremely reasonable, the staff was friendly and helpful, and the work came with a guarantee. Highly recommended

Greenapplejuice23 ..

I was able to get a appointment same day. Daniel came and assess a tub facet that wasn't working. He gave me a honest assessment and his recommendations.

Ken T.

People are quick to criticize but not as many are willing to take time to speak up for a job well done. I had a broken pipe on Sunday and was frantically trying to find a plumbing company that would come on Sunday, and one that wouldn't take advantage of my desperate situation. AAA Auger was a godsend. With a house half full of water I had to get something done. I called them and they had a plumber out within a few hours. He was professional, polite and understood the job I needed. We discussed a price that I found very fair given the short notice and being an off business day. I will highly recommend them and appreciate their commitment to customer service and fair prices. They also give a warranty on the work performed. Two thumbs up!

Eric B.

Although my problem was not able to be met by this company because it was related to my pool, I wanted to say that they came quickly and responded very well. I would recommend that you give them a call if you need help.

Phillip S.

Yes they respond fast but they do not stand behind their parts. 4 years ago they put in a freeze proof outdoor faucet at $300. only 4 years fora $300 faucet?? Then I was told that they could could replace @ $297.
Uh , No thank you! I have used aaa auger for years but not no more.