AAA AUGER Plumbing Services

Tina R.

What do you mean I have a $200 water bill?? I'm not even home! Something's got to be wrong...but what to do? I'll tell you what I did. I called these guys. They showed up within an hour of my call and located the problem. Damned trees! I love em, but they went after my pipes because, well, that's what they do. Either way, an hour later and I was back in business. Courteous, reliable, efficient. The end.

Sean M.

I called to have a leak in my front yard fixed. It was on my side of the water meter so SAWS said it was my responsibility. I called at about 9AM on a Friday morning and Stephen was at my house by 9:30. He found the leak immediately and was able to repair it. When he was done it looked like nothing ever happened. He replaced all the dirt and grass, washed down the sidewalk and made sure to give me my military discount. Stephen was very professional and made sure the repair was done properly. I would definitely recommend this company to a friend.

Brian K.

Absolute Worst. Said they would be here - never showed never called. Called them they said oh yes we are on our way. Never showed never called. Called again said oh yes we are so sorry we are on our way now. Never showed never called. I called them again and they said they never heard of me and didn't have me scheduled after I had already talked to the 3 times. RIDICULOUS AND TOTALLY INCOMPETENT. DO NOT USE THEM UNDER ANY CIRCUMSTANCES!

Lewis D.

Our sewer backed up, and my regular plumber didn't have the equipment or expertise to tackle the job, and they recommended AAA Auger. I will spare the details of the repair, but the point is that Jaime and Nick (both Nicks!) were extraordinarily professional, knowledgeable and capable. I don't know if AAA Auger is the least expensive option, but it was a pretty big job and it was done right and for a fair price. I am very picky about customer service and business ethics, especially in an industry that is ripe with abuse and bad behavior, and these folks really are top notch. I have a new favorite plumbing company!

J G.

When I lost pressure in my kitchen I started my search for a plumber I could trust and one that is readily available for when any emergencies come up, AAA Auger was quick to respond to my online request for service and for the work is decent on price - they did an awesome job getting pressure back to my kitchen sink and installing a valve for my shower.

Will be using AAA again, and would recommend. Though they are not the cheapest they certainly are not the most expensive, their staff is friendly, and the work is great for the dollar. Highly recommended.

AJ C.

Gas control valve went bad on water heater. Part was under warranty so no cost for the part. From the day I called in the problem to the day the part was installed was Saturday to Wednesday. That's four and a half days of ice cold showers in the month of November. I believe if a little more effort was put into immediately acquiring / ordering a replacement part, it could have been shipped overnight. Long story short, I was overcharged for labor ( $300 for an hour's work). Called office to discuss the enormous bill, and why they did not give me the 10% military discount even though I had printed the coupon from their website and provided it to the plumber. I called and left message after message. A total of 4-5 calls. The dispatcher assured me I would receive a call back. No office manager, no billing department person, nobody ever bothered to call me back. Bottom line: the water heater is fixed, but I know I overpaid for a warranty claim. I also know this company has a long way to go in learning to provide exceptional customer service. I will use a different plumbing company for any future plumbing needs. Perhaps one which actually cares enough to RETURN PHONE CALLS!

Kim A.

They honestly don't even deserve 1 star. I had them scheduled to come out between 7:30-12 which to begin with is a big window. They call and tell me they are behind and can't be here until 4-6. At 4:35 I get a call that they can't come out until tomorrow. Absolutely ridiculous and not very professional. I wasted my whole day waiting on them. I called Will Fix it and they are scheduled to come between 9-11 on Monday.

Dick H.

AAA Auger installed a new back flow preventer and certified testing of it in February 2014. The back flow preventer stated leaking badly in October 2014. Isolation valves that they installed didn't work. Called for them to come out on Monday and arranged for appointment on Thursday morning. They didn't show. I called and they said that they were short handed and apologized. Rearranged visit for the the next day in the afternoon. They didn't show so I called again. They said that they would send someone out before end of day. I had to leave for a dinner. They called me at dinner and said that the repair was going to cost about $600 when I had paid almost $900 for the new facility only 8 months ago. Told them that they should repair for free and they said nothing. I checked the next day and it was still leaking. I called and they told me that it was out of warranty and that they didn't repair it because I didn't authorize it. Too bad for me. Sad that a company puts in a substandard facility with no cutout valves and won't repair their substandard work. Would not recommend them to anyone. Work doesn't last and company doesn't honor their appointments.

Sue O.

they came out sunday night to 'fix' a backed up sewer. had to return again on Monday night for the same problem. they identified a sewer line break on sunday, located it in the wrong place, and on Monday decided a 2nd sewer line was backed up. originally going to charge me $5500 to repair the 2nd sewer line. then brought it to $4400. I called another plumbing company for a quote, who gave me $2800 to place the entire main line and fix the break at that point AAA price when to $2400. don't ever use them without a 2nd price quote. I won't ever use them again.

Michelle P.

Had a plumbing issue, called another company who wasn't very accommodating then tried calling AAA auger. So glad I did! They came out late at night to help me. Harold was super nice and friendly and got everything fixed quick and for a reasonable price! Def call them for your plumbing needs!