AA Service and Repair

Sibane P.

Buyer Beware!!! Especially if your AC Unit is under Warranty DO NOT use this company. They do not honor warranties on parts. You will pay a flat rate and will not be give an itemized bill to determine what and how you were charged. To replace an $1100.00 part, I was charged a total of $2495.00. When I asked to be refunded for the part portion of the bill, they would not honor the 10 year warranty on my 5 year old AC unit. The office workers are rude and lie for the managers. Two different managers told me they would call me back to discuss my bill and I never heard back from them. There are too many other companies that you can use to have your AC fixed. Don't waste your time and money with this company. If I could give them zero stars I would. Run the other way!!!!

Mark S.

State of the art technology, they put my system in a few years ago and stand by it. Reasonable maintenance plan. They texted a picture of the technician before he came out

Trish C.

AA North Florida AC installed my new unit in early 2017 and just recently conducted a maintenance in March 2018. It is September and my HVAC was not working properly. AA North Florida said my freon was low and it would cost me $500. Having just shelved out thousands of dollars for this new unit AND had maintenance done just 6 months ago, I was furious. After making such a stink over this, the office manager, Mary, reduced the charge to $400 which did not please me either. I told her to complete the work because I did not want my tenants without air over the weekend, but that I was going to share my experience on social media. Mary said because I was going to share negative feedback, she REFUSED to allow her technician to do the work. Three times, I asked her to complete the work and each time she said because I was going to share negative feedback she would not allow the tech to perform the work. Office Manager, Mary, refused to allow me to speak with anyone higher than she. I tried to contact the owners, Anthony and Angie Schreiber, but since Mary would not allow me to speak to anyone else, not even the tech, I was not successful. I contacted another HVAC vendor who charged me LITERALLY half the price AA North Florida AC was charging for the same service. NEVER in my entire life have I been denied service that I was willing to pay for. I would not recommend this company.

PapaBear B.

This company is a joke. Sending someone to do a free estimate only to ask us to pay a nearly $300.00 trip charge that was never disclosed? No. Quoting us almost $2,000.00 for a blower motor (over $1,200.00 after a 'generous' discount) with no sensible explanation as to why? No. Having an honest A/C company come out to tell us exactly what was wrong, and to pay less than $400.00 out-the-door? Heck, Yes! Don't waste your time with these clowns as they will try to rip you off while saying """"God bless"""". They are so bad that I'm inclined to believe that ANY rating over one star is fabricated. EDIT: Knowing where I work, this place actually went to my employer and complained about the fact that I made a complaint about them!!!!!!

Trika R.

Rude company bad customer service. You think you're gonna get a deal when you mention their reviews on here lol. That response was just tacky to a customer. They have bad reviews on here for a reason.

Htiek N.

Purchased a system from them three years ago. Installers were horrible. They replaced the disconnect box at the Air Handler and did not put the wire in conduit. They didn't even put rubber grommet to in the holes to protect the wires. I called to complain and was told that all work was done to code. I kept the system off because the exposed wires were unsafe. After complaining for two days a supervisor finally came out to check out the install. He tripped the circuit breakers and declared everything a success. I showed him the exposed wires and he said conduit wasn't required indoors he reached up to open the disconnect box and got shocked. He then said he would install a new box. This time flexible conduit was installed between the disconnect box and air handler, but he wasn't able to get the safety cover back on. Said the wires were too big. Safety plate is still sitting on top of my water heater. About a year later the system went out. A different supervisor came out and found a clogged drain line. This was the one and only time I have been satisfied with this company. So, last week the system goes out again. No display on Thermostat. Checked drain line and it was dry. Called for service. Technician arrived and I explained the problem. He immediately calls another tech for advice. So, needless to say this wasn't making me feel comfortable. About four hours later he tells me the problem is the thermostat line and quotes me a price of 1,980.00 for the repair. Folks, I worked in electronics for 20 years in the military and no way I'm paying that much to pull 50 foot of wire. He didn't even do resistance checks on the line. I called a supervisor to express my concerns that the diagnosis was wrong and he stated that after reviewing with the technician that the problem was in the line from the Air Handler to the Outside Unit and that I should just pay the $1,980.00 and they pull both lines. So I installed the thermostat on a short line for diagnostics and everything worked fine. I bought the cable and ran a 50 foot line from my thermostat to the Air Handler and I have a fully functional system for two hours of manual labor and $40 bucks in material. Please do yourself a favor and avoid this company at all cost.

Nikesha D.

My name is Joseph Davenport I worked with AA for one week, when I went to get my paycheck on Friday, after calling to make sure it was there. I get there and had to wait in the parking lot for 39 mins only to be told Im not getting paid! I don't want u to give me nothing I didn't earn but instead of that U lied and had me waste money to come for something u wasn't going to pay me I worked for u one week and quit because of u ripping your costumers off I will not participate in taking people's money and over charge them but hey you steal from workers that make your money not even saying how much u get your costumers for so I'm Shure your business will crumble soon u a scammer. And lier see u with the wage and hour bord Angie so report the post because I reported my pay to bbb and wage and hour bored u need to be more honest in business and u would make so much more without extremely over charging your customers that's why u always need workers not because of there grammar u will hire anyone u can keep pay from

Jeff G.

My initial """"F"""" rating of this company needs an update. Approximately six months after I posted my negative review of this company I was contacted by Angie's List that indicated this business alleges they never performed services and had no records of me being a customer. It appears they claim in another negative review on Angie's List that the person complaining wasn't a customer either. Rest assured, I don't take the time to leave reviews unless there is a good reason. In this case, I not only stand by my initial """"F"""" review of this company but I provided Angie's List with the e-receipt sent by the company within minutes of the faulty service being performed. My experience now is that this company cannot perform quality service and cannot keep records, even electronic ones, but they do have the time to complain about their customers who leave them negative reviews.

George M.

This is a real interaction I had with this company. This is not a fake review. I would never trust this company. They are rude and unprofessional. They came out to give a 2nd opinion on my AC unit. They confirmed a part was bad but refused to diagnose any additional part of the unit. They wanted 12 times the amount the other company wanted. Did not seem to really know what was wrong or want to perform an actual diagnostic. After leaving a review on Google the company decided to call me names, lie, and attack me in replies. For rebuttal to my 1 star review, instead of trying to contact me and make things better, the owner and I believe the owners daughter left fake negative reviews about my place of employment (that they have never visited). They are extremely unprofessional and I would NEVER recommend this company to anyone. This company feels that if you don't pay anything, you don't deserve anything. If they don't want to do free 2nd opinion diagnostics, they should not offer them. This company wanted $1200 to repair one part on my unit where Waychoffs wanted $100. I was a customer looking for a repair and the person on the phone couldn't even let me know what the quote fully included. When I asked the AC tech, he confirmed I needed a part replaced but would not diagnose additional components. I asked him if the wiring was bad and he said """"I don't know that would be a more advanced diagnostic"""". The AC tech broke a wire, left 3 wires disconnected, and rearranged my wiring connections. I didn't notice this damage until the next day and I had to rewire the unit. Since he switched around some wires, he blew a fuse. This """"Free 2nd opinion"""" cost me time and money.

Motorhome L.

Very shady company. They talk a good game, but they are very deceptive. They charged me $600.00 for a capacitor, which I later found out was a $10.00 dollar part. They charged me $950.00 for a condenser fan motor, which I later found out was a $150.00 dollar part. They told me it would be fixed in a couple of hours, so I wrote them a check. They left two hours later, the condenser unit wasn't even put back together. I tried to cancel payment on the check the next afternoon, but the check had already got through. They must have ran directly to the bank that morning. It is now three days later and still have no A/C. If I could give zero stars I would do so. Be aware of this company, they are crooks. I am calling the better business bureau as well as an attorney.