AA Service and Repair

Phil L.

Had these people replace my AC two years ago. Excellent job at a fair price. Since then have been called several times offering me maintenance packages at a inflated price with the statement my warrenty would not be good if this wasn't done. Last straw was yesterday with a scheduled appointment of 7 A.M. (offered a BIG discount for being a loyal customer) They had not shown by 10 A.M. when I called they said no the appointment was between 7 A.M. and 9 P.M. Rescheduled for Tuesday and confirmed 7 A.M. twice. NO SHOWS AGAIN. Called again and was told I must stay home and wait even if it was all day. Very rude very arrogant.

Kristi T.

If I could give zero stars, I would. This company put in a unit for us in a condo 2 years ago for over $5,000. We also purchased an annual service agreement. They would call to schedule the annual servicing, but the technician would never show up. Recently, the unit stopped cooling. We called to schedule an after hours service call. They came by, tinkered for a few minutes, and charged $199...30 minutes later, the unit was not working gain. We called the next morning and the dispatcher led us to believe they would be right out to check it...9 hours later, they show up. Told us the internal motor was shot and it would be $1,500 to replace it. I told them the part should be under warranty. LOL!!! The $1,500 was LABOR ONLY!!! And, get this, they had no record of the $199 service call from the previous day. Bottom line, they are crooks. I called Arctic Air who responded with a technician within the hour. They ordered the part needed and installed it for $168. Yes folks, $168!!! No embellishment here, I promise! This is the first review of any company I have ever done. So enraged!

Rob G.

This company sells Generac generators. They DO NOT install the $14,000 product so it will work. They then refuse to fix the issue. This leads you to pay a third party plumber an additional $1100 to pipe the gas lines correctly. Besides the fact that they left leaks in the gas lines as well. This led to a gas emergency requiring us to evacuate our home. The company employees are completely incompetent and the owners have no professional integrity. I highly suggest that you never consider them in your purchase of any product or service.

Dana C.

We've used them for a few years now for AC services. Called this morning b/c it was time to eventually replace our unit. A whole new unit was installed the same day. The guys cleaned up their mess and were polite.

Rafi K.

***Update on 7/7/17: I used this company again on May 16 to fix A/C; they replaced the contact for $349 although they first tried to charge $600. Felt ripped off but at least A/C was working. On June 17, A/C quit working again. I had a technician friend look at it this time. Turns out it was the same problem as before. The part AA Service & Repair replaced only lasted one month. The company refused to offer any kind of refund for the non-functional contact. I will say that the technician was courteous and professional. However please use this company at your own risk. I no longer recommend them and I will not use their services again.*** Our A/C started acting up during the middle of the night and I ended up having to shut it down when I woke up. I called AA Service and Repair (North FL A/C) first thing and was able to make an appointment at the time I asked for. The service technician Dustin showed up during the scheduled window and was very professional. He fixed the problem promptly and gave me additional advice so my unit will keep running smoothly. I highly recommend this company and Dustin in particular.

Fred L.

Had AA Service and Repair install new AC system 8 years ago in 2015. Also have maintained a service agreement for the last 8 years for maintaining and checking the system 2x's per year to maintain the warranty on the system they installed. On Sunday, July 2, 2023 the AC unit stopped cooling. Called another company and paid slightly over $350.00 for an Emergency call. After diagnostic evaluation, technician advised the compressor was overheating and to let it cool down, which I did. The system did not start working again until around 8:30 pm that evening bringing the inside temperature from 89 F back down to 76 F by Monday morning. Monday and Tuesday the same issue continued and temperature by the afternoon was 88 F. Called AA on Wednesday morning to advise of the issue and explained about the Sunday emergency diagnostic. As they installed the system with a warranty on parts for 10 years, with a lifetime warranty on the compressor. I was expecting they could come out and change the compressor. Was told it would cost me another $300 charge to come out and perform another evaluation and if the compressor had to be replaced they would apply the $300 to the labor to repair and I would have to go through the manufacturer to obtain reimbursement on any parts. The labor estimated cost to replace the compressor could be as high as $1000.00 but would be reduced by the $300 charge. This company has supposedly performed maintenance for over 8 years at a annual cost of approximate $200 per year. Not sure that this benefitted me in anyway. As soon as there is an actual problem, I am treated to a $300 non-emergency charge and responsible for dealing with the manufacturer for any parts warranty reimbursement for the system they installed. This company does not stand behind the products they sell or the annual maintenance service. Read other recent reviews of this company reflecting the same type of service complaints. Wish I had known this 8 years ago.

M D.

Horrible company!!!! Came out for warranty service on a 4 year old unit that the motor had died in. The motor was free under warrranty, but the kind folks at AA wanted $1295 to install it. Yes, a 15 minute job costs $1295 with these people. When I asked why it cost so much, I was told that the guys had to pick up the 5lb motor at the warehouse, bring it to my house and then haul away the bad 5lb motor. Even the tech was embarrassed by the pricing. I purchased a new motor on Amazon and did it myself. Pathetic. I should have known better when the receptionist explained that they had purchased phone numbers for other companies that went out of business. Stay away!!!!

Ej S.

Called AA for semiannual maintenance inspection. Technician, Aaron arrived on time, introduced himself, and got right to work. He was efficient covering ever facet of AC unit inspection I was familiar with. At the end, I asked him to please vacuum out the compressor because we have had an above normal pollen drop this spring. He spent some time on this task and did a good job cleaning out the unit. At conclusion, he advised me of all his findings during inspection ( all good). Since I had paid for annual maintenance service, there was no fee this visit. I decided to wait for next visit to buy another annual agreement. No pressure from Aaron to reconsider my decision. I signed my invoice and Aaron left. Thank you for this great experience.

Trish C.

AA North Florida AC installed my new unit in early 2017 and just recently conducted a maintenance in March 2018. It is September and my HVAC was not working properly. AA North Florida said my freon was low and it would cost me $500. Having just shelved out thousands of dollars for this new unit AND had maintenance done just 6 months ago, I was furious. After making such a stink over this, the office manager, Mary, reduced the charge to $400 which did not please me either. I told her to complete the work because I did not want my tenants without air over the weekend, but that I was going to share my experience on social media. Mary said because I was going to share negative feedback, she REFUSED to allow her technician to do the work. Three times, I asked her to complete the work and each time she said because I was going to share negative feedback she would not allow the tech to perform the work. Office Manager, Mary, refused to allow me to speak with anyone higher than she. I tried to contact the owners, Anthony and Angie Schreiber, but since Mary would not allow me to speak to anyone else, not even the tech, I was not successful. I contacted another HVAC vendor who charged me LITERALLY half the price AA North Florida AC was charging for the same service. NEVER in my entire life have I been denied service that I was willing to pay for. I would not recommend this company.

Romer L.

Quick Fix but Overpriced Service... Polite and knowledgeable technician came. Diagnose problem in less an 5 minutes. Replaced capacitor in 5 minutes and A/C unit is up. Technician did additional check for under 10 minutes The bill was $399. The original recommendation was to replace capacitor+fan for $999. I felt the recommendation was not for my benefit. I said just replace the capacitor. I used AA Services because its very near my neighborhood and I got their flyer. I should have looked more service providers and compare cost.