A&A Plumbing, Heating & Cooling

Andy M.

Maybe my expectations were too high, but I was disappointed with this company. Receptionist was friendly and scheduling was easy, but they are quite expensive and the VIP service (preventative maintenance package) left a lot to be desired. To swap out the same model garbage disposal was $235.00 and took the plumber literally ten minutes. I even kept the same drain ring in the sink. Although the tech seemed knowledgeable, the VIP service was rushed and was little more than a look behind the sinks and flushing of the toilets. I had a couple of loose faucet handles that probably just needed a screw tightened, but I suppose that's not part of the "VIP" treatment. I was given a partial refund for the VIP service, but had to pay a higher price for the garbage disposal installation as a result.

Bruce O.

After some disappointing trial and error of using other plumbing companies, I can say I've finally found the best. From poor customer service to pushy recommendations, A&A are my "go-to" plumbers. Their customer service is outstanding and will do their best to accommodate your busy schedule. They are willing to work with you...their customer. Whatever their service standard is, their staff is definitely living up to it! The last repair was a water heater pipe leak. The hairline crack was so small it was hard to find the first time around. A few days later I found the leak and they were able to fit me into their schedule to repair the pipe before it caused damage. I've listed some of my pros/cons of why I would recommend them.

Pros: 1. They arrive on time and in uniform! 2. They send you a text and pic of the repair staff before arrival. 3. They are professionals and know what they're doing. 4. They put on boot covers to protect my carpet. 5. They clean up after themselves. 6. If it's in sight, they'll recommend a fix but will not pressure you. 7. Before they start, they keep you involved of the repair and how they'll go about it. 8. They will not recommend unnecessary repairs. 9. Upfront costs/estimates before they get your permission to start. 10. I've been looking for a company I could trust for my plumbing needs and am content with their services. 11. Each time a different technician arrived, it was consistently the same great service.


Cons: I can't think of one negative thing.

Give them a try and you'll see what I mean.

Nathan W.

Chris and David came out to fox a water line leak in my ceiling. They were respectful and attentive listening to me describe my problem. They then quickly looked at the situation and proposed a cost to fix the problem. Although the price was high for the time and supplies they did quick work and fixed the problem. Great service but the price is high for 1 hour total time.

Adam G.

Let me tell you why Ryan H. and A&A Plumbing will be our sole providers of any service needed:

Came home from vacation to see a leak coming through our laundry room ceiling as well as our water softener stuck in service constantly draining. My initial reaction was to run around like Macaulay Culkin in Home Alone. Called A&A and they sent Ryan out.

First, customer service is top notch. Not only do they stick to their times, they text you with a picture of your technician along with a link to track them.

Next, Ryan showed up with Joe to check everything out. Everything they do is quoted and shown via their iPad. All pricing and services. Well bad news is my Master Bathroom flange was broken causing the leak. Good news is Ryan saved the day and explained what happened and what needed to happen. The water softener was a Kenmore UltraSoft 275 and beyond repair. Ryan showed me options and was not pushy. He said I could go to Home Depot and grab a softener off the shelf and install it, or have them put a system in. Explained the pros and cons of each without being biased. He really puts the ball in your court while making professional recommendations.

Ryan and Joe left with the intention of coming back for the toilet flange fix later in the week. I called A&A back and said I'd like to do the water softener as well. "Not a problem, we'll take care of it" was the response from dispatch. I cannot emphasize how customer service oriented this company is. Thank you, please, may I, etc. They are just complete professionals.

Now, we weren't planning on replacing the water softener at the same time, but they really do have great pricing. That on top of having a real system in place versus a throwaway softener in place made the decision easier.

Two days later Ryan and Joe show up right away per our appointment. Joe immediately started work on my toilet flange while Ryan replaced the softener. My old softener was put in as if I (minimal to zero experience) installed it. Ryan reworked the valves and pipes and it now looks like it's part of the house instead of some haphazard addition. Joe knocked out the new flange and everything was cleaned up. Ryan debriefed me on everything and what was next. Explained and pointed out potential issues that may arise that they saw when working. Not plumbing issues, but when I redo to master bathroom, I'd need to replace the subfloor due to water damage, etc. Ryan immediately set up an appointment to come out in two weeks to make any adjustments to the softener if needed. Awesome! I have other things that need to be done and am excited to have someone that can take care of it quickly, professionally, and at a great price.

My experience echoes many of the reviews and I stand by this being a 5 Star company. It is so often we feel we get 'taken' when plumbing problems arise. A&A Plumbing is what companies should strive to be like. They keep you informed without feeling dumb. Everything is competitively priced and their #1 goal is your satisfaction. Although I do not want any emergencies or issues to come up, but if they do, I know who's number is saved in my contacts.

Chris J.

I live in castle hills and had a broken pipe in back yard that was exposed. So, no digging necessary. Two plumbers showed up and saw the broken pipe and said, " We can't fix that because we do not ha e a threading machine but, I can rerun the entire waterline in your backyard for you." Rip off artists. I had another company come and they took out the broken pipe piece and installed a new pipe within 15 minutes. A&A is located on a street called Lookout. That is exactly what you must do. Lookout for these con artists. If they show up, they still expect the $45 fee. Even if they cannot fix it.

Sarah L.

Watch your jewelry. 2 A&A plumbers came into my house, the next day I went to put on my wedding ring that was in a tray on my bathroom counter was gone.

CC B.

A BIG thank you to Ryan H and David for testing my gas lines, fixing a small leak and installing some safety features to my water heater! We will sleep much better starting tonight knowing they checked everything out. They answered all my concerns and questions and explained everything along the way.

Trenda B.

Ryan and Matt provided exceptional service today when they fixed my sink faucet. I called and was lucky enough to get same day service. Within minutes I got a text that notified me with the plumbers information and his estimated arrival. Ryan's explanation on my faucet leak was very detailed and he gave me all the facts I needed to decide on how to proceed with the repair. I would definitely recommend their service to anyone, and when I have another plumbing issue I will be calling A & A. Their service was so great I am considering the VIP program they offer.

Jermaine W.

Patrick S. was very professional and courteous. He answered all my questions and repaired my clogged reverse osmosis water line in a reasonable timeframe. I highly recommend A&A Plumbing and if your able to request Patrick S. Please do so you will not be disappointed. Great service without a doubt.

Michael P.

I called A&A because they have a high rating on Yelp. I stated that I needed someone to do a simple solder on a very small pipe. They sent two people out and I showed them the small area with a small water leak. He said the had to use his ipad to find out how much it cost. Then he said it would be over $300.00!!!!!! It was only like a five minute job and he wanted so much money.

Read Mister C.'s review below, he had the same experience.