AA Plumbing & Drain Team

Harvey S.

AA plumbing was one of 2 bids I got to replace our under driveway, leaking, main water line. Larry took my call and Jason came out on a Saturday to get me an estimate. Both were very courteous and professional. After reviewing both bids, I was shocked that AA plumbing was $1,500 cheaper than our other bid! After carefully reviewing the estimates, they were for almost the exact same work, parts and warranty. They were even happy to do an extra job installing 2 yard faucets I've been dying to have. The other company was rude about the addition.

Jason and his co-worker (I'm sorry I forgot her name) oversaw our entire project, with an additional plumber coming out for a few hours. They ran into a few problems, as expected, but worked through them to get the job done and not changing the price. I particularly appreciated Jason's politeness and attention to detail when he repaired our concrete and yard. Our new yard faucets are amazing and I'm happy we won't have to worry about our main line for decades!

I highly recommend Jason and Larry for all your plumbing needs.

Chris S.

Rude plumbing service. We scheduled for them to come on Monday and they wanted to do it on a Saturday instead. There was a misunderstanding and we had to call them to reschedule for Monday like they were supposed to. Then on Monday a guy called my wife to say they were coming at 2:30. She asked him if he could come at 3:30 instead, so I could be home to talk with him. Instead of politely declining, he told her to ""find someone else"" and hung up on her! We understand that a plumber's schedule is unpredictable, however it's no excuse for rudeness.

Eric B.

AA Plumbing is extremely polite before hiring, but don't expect the same polite service when there is a problem relating to the work performed and after you paid. You might as well pray the job was completed correctly because I guarantee should there be a failure due to their work, you will be ignored.

Outrageous post-sales customer support. After what I believed to be a positive experience due to the installation of a pressure relief valve and plumbing repairs/upgrades under my home costing hundreds of dollars, now when I need their help relating to the work performed, I am ignored.

Attempts to reach AA Plumbing & Drain Cleaning located in Woodinville, WA consisted of calling their phone number (425) 471-1192 multiple times, day after day where I would leave a short and concise description of the problem, not one returned phone call. After emailing the company three separate times on different days, not one reply; all attempts to contact AA Plumbing have been ignored.

AA Plumbing gladly accepts your money, but don't depend on these people, don't hire them to simply plunger your toilet. AA Plumbing earned a less than a one Star rating.

Brittany C.

Absolutely the worst experience I have ever had with anything. They were hired by my landlord to fix my bathroom plumbing. No one communicated with me when they would be here. I repeatedly had to call their dispatch office who told me to call another guy who told me to call dispatch to find out when they were coming. They left sewage all over my bathroom and did not clean it up. They broke my sink trap. They left an open sewage line in my workspace for over a week. They also found a leaking pipe and didn't cap it off or turn off the shut off valve for my space, so it soaked my dry wall and I had to cut it all out and replace it myself. When they finally replaced the flange for my toilet they put it in too high so when they came to actually set my toilet, it won't sit on the ground and wobbles everywhere. Now they have to come back and redo the whole thing. They cancelled on me twice two days in a row to reset it and I had to call to find out no one was showing up the second day. It has been two weeks since they were hired and I still don't have a working toilet. Someone has promised to come tomorrow morning to finally install my toilet properly, but we'll see if they actually show up this time. What is worse, I sent photos of the damages/sewage to the company and they have not contacted me about it all to apologize or explain. I had to bleach and repaint my entire bathroom myself as well as replace the back wall behind the toilet due to the water damage.

Laura R.

Excellent customer service from beginning to end. Price was exactly what was quoted even though they had to bring in additional help to clear clog of septic line. Appreciated how both plumbers (Cody and Ryan) kept me well abreast of progress insuring me they would accomplish the task even if it took a different technique. Hired them through HomeAdvisor. So glad I followed the reviews on there, which are excellent (4.53 for 641 reviewers) instead of these on yelp.

Kathie A.

This company is the reason people have trust issues with tradespeople. Granted they had a quick response but I did not request 2 plumbers! 15 minutes after the 1st man arrived another plumber came, which surprised me but what did I know? My nephew and I had already found the leak and I pointed it out to them. They proceeded to go up & down my two flat roofs trying to determine why the pipe was leaking. After several tries with a blow back (?) and snake they then went into my crawlspace, stating something was plugged in my septic or dry well? I told them that I'm connected to the county sewer line but they dug anyway and at this point I asked about the charges, stating I'm on SS & just had surgery, etc. He said it wouldn't be more than $6 million (ha-ha) but he said he would keep it under $500. I asked him twice more as they were getting into some serious hours here (from 10:00 to 3:00 total) and each time I was told he was keeping it under $500. I jokingly asked if he could add another $500 to the bill so I wouldn't have to pay the insurance deductible as the insurance company already said they would not pay for the repair....only the damage. When he completed the repair in the house pipe (a total of approx. 15 minutes). He handed me a repair bill of $476.08 AND THEN another diagnostic bill for $1,405.44!! That's 4 hours at $160.00 per hour EACH for 2 men! There was also an estimate to repair the drywall for another $1,200.00 which the other plumber was going to do on his own time. When I questioned him about stating he would keep it under $500 he just shrugged his shoulders, said ""I expect to be paid"" and walked away. And to top it off the materials to fix the leak only came to $31.80 plus tax!
Having not heard from the other guy about fixing my drywall, I called him on Saturday (my work was done on Tuesday) and he said he would come out on Sunday morning and do it for $400. I then found out that the drywall repair would only be an approx. $20 materials fix so I called him back and told him someone else would do it.
I don't know if they thought they could get away with this because I'm a single, retired woman or if this is how they always do business. My insurance adjuster said the charges were outrageous and exorbitant, he had never seen a company charge this much. Lesson learned: ""Always get it in writing""!

Brad F.

I hired AA plumbing after they provided the lowest quote of $750 to install water and drain lines for a sink. I removed the drywall myself prior to their arrival. They arrived and were here for 15 minutes before said they needed me to remove additional drywall and that they would return the next day. Upon arriving the next day there were two workers (one was the primary plumber and the other was clearly a trainee). They took six hours to complete the work and then charged me $1690 for the complete work. They never let me know prior to giving me the bill that the price would be over $900 more than the quote I was given.

I emailed the owner with my complaint and he had one of his employees leave a voice message explaining that the charge was for two individuals. He did not explain why two workers were unexpectedly needed for this job (and it was unclear to me since one was clearly being trained) and he did not address why the bill was so much higher than the quoted estimate.

I would encourage any individual who is considering AA Plumbing to find a different company. I am very frustrated by the increased cost for no apparent reason and by their poor customer service.

James G.

Had a hair clog deep and far from my p-traps, so needed a snake! Larry sent a member of his ""drain team"" (which is not the same folks as his ""piping team""?) the day after calling them. He came, he examined, and quoted. I approved, he ran the snake and made only passing mention of the likely culprit! I paid, he left! It was overall a very pleasant interaction. Only reason I didn't give them 5 stars is that I'm typically american, and I wanted my drain cleared on MONDAY! ;) Tuesday is ok...but you only get 4 stars for that!

Conor S.

I called for a quote, not to be insulted. It took about three remarks over the phone to know I wouldn't hire this company and three more to get me to hang up. I'm in need of a plumber but the way I was talked to was just insulting.

Baobei L.

I used Home.advisor.com to find the contractor to have my kitchen sink & faucet replaced. After submitting the request, I got a call from Larry and he left the ph#. I called him back and asked if it was ""AA Plumbing"" to make sure I called the right #. He replied: If you don't tell me who you are and I am not going to tell you. It is very rude customer service. He asked what kind of sink I had currently. I thought it a while and said it was cast iron. He asked what kind of faucet I wanted. I said I was searching the pictures right and actually I have specific requirement on the sink and the faucet. I would like to make an appointment with him and talk it over. He said he wasn't going to do that. The tone was rude. He said ""without the information"" how he could quote the price. I said should I gather all the information and email to him. He laughed and mocked ""Here you go."" It seems he doesn't want to do business.