A1 Rooter

John J.

Was happy with the service plumber provided last fall. They able to unclog our drain and diagnose the issues via camera inspection. Had some other plumbing needs to take care of so was happy they were able to take care of installing garbage disposal quickly and a fair price as well

Suneetha M.

A1 Rooter is by far the worst contractor I have dealt with, and I have dealt with many. They were assigned to repair my faucet leaks by my home warranty company back in December and they have still not completed the repair almost 3 months later. 3 times their contractors have come, examined the problem and said they don't have the right tools or parts and will be back the next day which has never happened. Yesterday, they confirmed an appointment between 11 AM and 3 PM today - it is 4 PM now and no one has called. This has happened multiple times. I have called them and sent an email, no response. This reflects poorly also om American Home Shield for contracting with such poor quality contractors. If this had not been through AHS I would have cancelled and gone with another contractor long back.

Marie F.

Worst customer service I have experience, anywhere. Why advertise 24 hour emergency service when they take two weeks to fix something? They admitted fault with a repair contracted through Home Warranty service, but refused to come out and fix it. Finally had to get a big wig at the Warranty company contact them directly. We had no water for two weeks. It was a total, complete nightmare. Walter, the owner, isn't afraid to use misogynistic, insulting, rude, and defensive language with customers. We were nothing but appreciative and flexible with them and they were difficult with us. Luckily, the Warranty company finally sent someone else out and it was fixed perfectly within a day. That second contractor had heard nightmares with A-1 as well. Recently heard that you should only use contractors (including plumbers, electricians, etc.) with their name attached to the business. This is likely a quick set-up and run when word gets around how bad they are (think about how generic A-1 is for a name).

Pamela N.

Maybe I spoke too soon. It's just my husband and me at home, so I don't need to run the dishwasher everyday so I didn't discover until the day after A-1 Rooter replaced our disposal that now my brand new dishwasher won't drain. Since I know that the dishwasher and disposal share the same plumbing, I suspected that something was inadvertently disconnected or otherwise interfered with such that the dishwasher malfunctioned. So I called A-1 Rooter as soon as I discovered the problem and left a message on their voice mail. Then I left another message. Then another. I left 5 messages over 2 days before I finally called the home warranty company that referred my job to A-1 Rooter. I had hoped to speak with A-1, find out if my suspicion could be correct and give them the opportunity to quickly repair it. Instead, they did not return my calls and now the home warranty company is involved and aware of the issue. So I called A-1 Rooter again last evening and finally spoke with a person to explain the problem and schedule an appointment. I was very disappointed when (1) the person I spoke with admitted that the installation of the disposal and proximity to the problem with the dishwasher were likely related but (2) they would not be available to repair the problem they caused until Tuesday between 11 am and 3 pm, which means that I am without my dishwasher (did I mention that it is only 3 months old?) for 6 days. This is a major inconvenience for me - I now have to wash and dry every dish by hand which wouldn't be a problem if I didn't also have a life. Even tableware and cookware for two people multiplied by 3 meals a day for 6 days is a lot of dishes, flatware, tableware, and pots and pans. I am frustrated that A-1 Rooter since it acknowledged it created a problem that had not previously existed and did not make an effort to immediately correct it without further inconveniencing me. As nice as the technician who came to my home and did the initial repair was, this is simply bad customer service. They did not answer their phone or respond to my multiple messages and when they did answer my last call, they advised me that the soonest they could accommodate me and repair the problem they caused is still 4 days in the future requiring me to schedule my day around the 4 hour window that is convenient for them. If in the future I need to contact my home warranty company for a plumbing problem, I don't know that I will agree to A-1 Rooter based on what I've experienced to date.

Porsche F.

I had an issue with my kitchen sink. Some how the water was linking from the pipes. Well I decided to call A1 Rooter a company recommended by a neighbor. I was a little skeptical to using a new plumbing businesses, especially seeing how I don't know much about plumbing. But I decided to give them a try. Jonathan, was the on call plumber that arrived. He was very nice and polite. He kinda educated me on the issue. Making me feel a little more at ease. Turns out the problem was small. He could of charged me a fortune, but he didn't. He was honest and sincere. I highly recommend their company. And If I have future problems I will be sure to contact them. Thank you A-1 plumbing!

Travis T.

Great service! I was connected to them through my home warranty company. The plumber, John, arrived on the earlier side of the window of time I was given, and he was very friendly and thorough. He quickly and efficiently repaired the leak in my kitchen sink, and even offered his assistance to help fix another plumbing issue that for years we thought we'd just have to ""live with."" That extra level of service is something that is not too expected anymore. Will contact them again for future needs. Very happy customer - Thank you, John!

Lucretia H.

Awesome service! Timely, great customer service, polite and efficient. The issue was resolved and their prices are reasonable. I've heard many horror stories about plumbers in the past but Jonathan proved that there are a few great/ trustworthy plumbers left in the world! I'd recommend Jonathan to everyone with any plumbing crisis! 100% Satisfied!

C G.

Honestly & Reliability not found here. I submitted a claim into my home warenty for a pipe leak. A1 plumber and I quote ""I got you, this is covered, let me explain to my boss and schedule a repair appointment."" I asked what was his diagnostic and he stated pin hole leaks in my pex lines under the house. Two days later no response from A1 Rooter. My water has now been shut off for 4 days. I called my warranty insurance for an update, they too had no update from A1 Rooter. I received a call back from my warranty insurance stating that the plumber explained to them it was an improper installation of the angle stops. So now it was declined. However A1 Rooter offered to repair it. I was furious. I called a different plumber for a 2nd opinion, who performed a leak detection and verified pin hole leaks in the pex lines. I saved the pex line that was affected and provided it to the warranty insurance as proof that they are sending incompetent plumbers who are crooks and acting in bad faith on their behalf. Please be on high alert when it comes to utilizing A1 Rooter. By the way no one at A1 Rooter returned any of my voicemails.

L F.

My water heater went out over the week-end so I had to contact my home warranty company who assigned A-1 Rooter as the plumbing company to come out. Tech came out yesterday and unfortunately parts had to be ordered so he could not repair it. Another day for cold showers... Ray returned earlier today with the part and had the water heater repaired in no time. He was very professional and provided me with tips on ways to prevent problems with the water heater in the future. Very pleased with the service I received and would recommend this company to anyone.

Wally R.

excellent work; cleared the stoppage in no time. another plumbing company gave all sorts of reasons why he can't clear the stoppage and wants me to pay $175 for clearing the stoppage... A1 immediately diagnosed the problem and within a few minutes was able to solve the problem, at no cost to us since the job was covered by my home warranty insurance. great job by Ray!