A1 Rooter

Trish G.

If I could give a negative minus star review I would. Sadly if you have an emergency DO NOT WASTE YOUR TIME CALLING THIS COMPANY. 24 hour availability js false advertising. I called on Saturday evening left a message asking someone to call me Sunday morning for Water heater issue. Didn't hear back, so Sunday morning called again left a message and again no call back. It's now 630pm Sunday evening and I still have not heard from them. Poor service and I know they have a contract with American home shield warranty as a service provider so I will be sharing my disappointment with them as well. Extremely disappointed and I am one who prefers to use local businesses. Skip this one.

Paula R.

Had a stoppage so I called my home warranty and they sent out A1 rooter... the guy shows up with no snake to run says he'll come back in the morning.. next day he shows up and cannot unplug my stoppage says he needs a backhoe and hydro getter yada yada yada talking to me in plumbers language .. the 3rd day he puts a camera in the line says it needs hydro jetting calls my insurance for approval .. the next day insurance calls me says it's been approved but A1 rooter doesn't not hydro jet!!!!! Omg ongoing drama with this company!!!! Any how insurance sends out another company and they snaked it and fixed my plumbing within 20 min!!!! I would never ""EVER"" recommend anybody use this incompetent plumbing company A1 rooter there a joke if I ever seen one!

Houston M.

There are no better plumbers in the area than Walter and his crew. We had leaks beneath the slab in a bathroom. Walter came out, diagnosed the problem, and explained what he was going to do every step of the way. His worker, Randy, is one of the hardest workers ever. The work was completed quickly, with no mess left behind. And the price was right. We will be using them for every plumbing problem from here on out.

W C.

American Homeshield sent out Walter for a leak due to a bad part on the water heater. He was quick and efficient also very easy to work with! I would definitely recommend A-1 Rooter.

Liz N.

My experience with this company was horrible from start to finish. I would never have picked them based on their yelp reviews but they were foisted on me by my (former) home warranty company, American Home Shield. Thanks to them, I also ditched AHS after this horrendous experience. One of the problems they were supposed to fix was a leaky kitchen faucet. I also had hard water buildup around the bottom of the faucet. The first plumber sent out (I have since learned that he is no longer with the company) was condescending, rude and incompetent to boot! I did not have a busted faucet before he came. Whatever he did, it resulted in a faucet that leaked water down into the cabinet below whenever the water was turned on. This caused water to flood in my kitchen cabinet before I realized there was an issue. Then they told me the faucet had to be replaced completely as they could not fix it. This whole thing dragged out for weeks, and finally, they came by to install the replacement faucet.

Now, I didn't have a super fancy or expensive faucet, but the one they said they were only authorized to replace by American Home Shield, was the ugliest, most basic faucet that sat so low, I wouldn't have been able to wash big pots in my sink. I blame AHS too, because it is there in their small print: If a contractor they send breaks anything in your home, they are only obligated to replace it with something that functions, NOT of the same value. So this was a faucet that provided water when turned on, so that's all they were obliged to do, to compensate you for your nice faucet being broken by their incompetent contractors.

The second plumber who replaced it, Michael, seemed nice. MUCH nicer than the first jerk in any case. However, I was not happy with the replacement faucet, so I decided to spend my own money to get a new faucet I would be happy with. To their credit, the owner Walter did agree to install my new faucet for free. However, he insisted on taking the new ugly faucet that my home warranty plan paid for (I thought I might try to sell it on ebay to get some money back), and condescendingly made it seem like he was doing me such a huge favor for installing the faucet I had to buy (because his contractor broke mine in the first place)! And unfortunately, that was not the end of the bad experience. The ""nice"" contractor who did the installation, bought something from my home business. Due to a miscommunication, I did not insist on payment at the time. But apart from one voicemail message where he assured me he would pay for the item, my many emails to him before and after his voicemail message regarding the matter have been ignored. I also contacted A1 about it and not surprisingly, there was no response either.

I notice that almost all their bad reviews on yelp have come from people who got stuck with them because of American Home Shield - it suggests AHS customers are treated with lower priority and receive much worse service. I know I certainly felt that was the case. I would not recommend this company AT ALL. There are many more professional, honest and reliable companies out there to choose from. Some of us just didn't have the choice because of AHS.

Tony J.

WORST COMPANY EVER!!!!! Home warranty assigned them to take a look at water heater. Was advised by Gas company to have someone come to take a look at the water heater since the pilot had to be listed 3x's already. Appt was for 12-4 pm.. no show, kept calling and then at 6pm was told guy would be LATE!!!! Guy showed up close to 9pm!!!! WTH!! then they could not locate a problem... and we were conferenced called with owner of plumbing company who said no problem, we will take care it... no need to pay. We were happy that since they didn't find a problem AND cuz we had to WAIT literally ALL DAY into the night for this company to show up. We thought they were being curteous and waiving the fee....not just billing the home warranty, when we were going to pay with a credit card right on the spot. After talking to the owner... he says nothing listed but the noise and nothing about a pilot light going out!!! REALLY?? we told them the gas company after the 3rd re-light advised us maybe someone should take a look at the water heater. WORST COMPANY EVER!! HIGHLY NOT RECOMMEND!!!!

John J.

Was happy with the service plumber provided last fall. They able to unclog our drain and diagnose the issues via camera inspection. Had some other plumbing needs to take care of so was happy they were able to take care of installing garbage disposal quickly and a fair price as well

Suneetha M.

A1 Rooter is by far the worst contractor I have dealt with, and I have dealt with many. They were assigned to repair my faucet leaks by my home warranty company back in December and they have still not completed the repair almost 3 months later. 3 times their contractors have come, examined the problem and said they don't have the right tools or parts and will be back the next day which has never happened. Yesterday, they confirmed an appointment between 11 AM and 3 PM today - it is 4 PM now and no one has called. This has happened multiple times. I have called them and sent an email, no response. This reflects poorly also om American Home Shield for contracting with such poor quality contractors. If this had not been through AHS I would have cancelled and gone with another contractor long back.

Marie F.

Worst customer service I have experience, anywhere. Why advertise 24 hour emergency service when they take two weeks to fix something? They admitted fault with a repair contracted through Home Warranty service, but refused to come out and fix it. Finally had to get a big wig at the Warranty company contact them directly. We had no water for two weeks. It was a total, complete nightmare. Walter, the owner, isn't afraid to use misogynistic, insulting, rude, and defensive language with customers. We were nothing but appreciative and flexible with them and they were difficult with us. Luckily, the Warranty company finally sent someone else out and it was fixed perfectly within a day. That second contractor had heard nightmares with A-1 as well. Recently heard that you should only use contractors (including plumbers, electricians, etc.) with their name attached to the business. This is likely a quick set-up and run when word gets around how bad they are (think about how generic A-1 is for a name).

Pamela N.

Maybe I spoke too soon. It's just my husband and me at home, so I don't need to run the dishwasher everyday so I didn't discover until the day after A-1 Rooter replaced our disposal that now my brand new dishwasher won't drain. Since I know that the dishwasher and disposal share the same plumbing, I suspected that something was inadvertently disconnected or otherwise interfered with such that the dishwasher malfunctioned. So I called A-1 Rooter as soon as I discovered the problem and left a message on their voice mail. Then I left another message. Then another. I left 5 messages over 2 days before I finally called the home warranty company that referred my job to A-1 Rooter. I had hoped to speak with A-1, find out if my suspicion could be correct and give them the opportunity to quickly repair it. Instead, they did not return my calls and now the home warranty company is involved and aware of the issue. So I called A-1 Rooter again last evening and finally spoke with a person to explain the problem and schedule an appointment. I was very disappointed when (1) the person I spoke with admitted that the installation of the disposal and proximity to the problem with the dishwasher were likely related but (2) they would not be available to repair the problem they caused until Tuesday between 11 am and 3 pm, which means that I am without my dishwasher (did I mention that it is only 3 months old?) for 6 days. This is a major inconvenience for me - I now have to wash and dry every dish by hand which wouldn't be a problem if I didn't also have a life. Even tableware and cookware for two people multiplied by 3 meals a day for 6 days is a lot of dishes, flatware, tableware, and pots and pans. I am frustrated that A-1 Rooter since it acknowledged it created a problem that had not previously existed and did not make an effort to immediately correct it without further inconveniencing me. As nice as the technician who came to my home and did the initial repair was, this is simply bad customer service. They did not answer their phone or respond to my multiple messages and when they did answer my last call, they advised me that the soonest they could accommodate me and repair the problem they caused is still 4 days in the future requiring me to schedule my day around the 4 hour window that is convenient for them. If in the future I need to contact my home warranty company for a plumbing problem, I don't know that I will agree to A-1 Rooter based on what I've experienced to date.