A1 Plumbing Heating and Air

Ellen S.

Home warranty company scheduled them to come twice, and they haven't shown up either time. We have already paid the service fee. We have been 5 days without air now, and it's been in the 90s. They've already got their money, so I suppose they don't care.

Stephanie H.

James was wonderful! He was on time and very informative as he checked out my AC unit. Will definitely use again.

John M.

I've been very pleased working with A1 on my home A/C system. The owner, James, has been very responsive to my A/C issues in the past. Unfortunately, my A/C unit is now 20 years old, is using old technology, is not energy efficient and has come to the end of it's life. The old R-22 based compressor system has now failed permanently. I was expecting this outcome because lately the system has been giving me problems. James gave me alternatives I could pursue but I recognize that an old system can only last so long before it's replacement time. James was here today for more than an hour, we discussed the situation, what alternatives I could pursue, recommendations and referrals for installation contractors as his company does not do new system installs. After spending all this time here today, James didn't even charge me for a service call which I felt he had every right to do.

Becca M.

Called yesterday for an ac problem around 1 as my ac wasn't working Phil hanson was able to come out at 3 to folsom and check out my ac issue. He was able to come back today and get it fixed now my upstairs is nice and cool. He was super relaxed and got the work done with fast and ease

Ellen J.

BEWARE. These people are in the gauging business. Had them inspect my A/C unit .it stopped working during super hot weather of course.Got an estimate for $3000 plus just to repair .Was told it was such a major job and they wouldn't be able to replace it or get to it for at least 1 week.In desperate need called A1 appliance heat and air. They came out that day and fixed it for very reasonable price. Be careful of the similarity in names and don't get taken by the SCHEISTERS!

Unique G.

This place is a joke !1st thing I did wrong is I found the information on Groupon. I called them I looked them up online. it was funny because I paid for a tuna which Kim explained it would either be a diagnostic or a tune-up. James was supposed to come out to the house the next day between 1 and 5 I told Kim that I have to work can she please call me about 30 to 45 minutes before he arrived so I can be home to pay for the service and to find out what's going on she assured me that would be no problem at all. So the next day which was Friday June 16th I got a call about 3:45 telling me that James is on his way and I told her I work all the way in Folsom and will take me over 30 minutes to get there she said I'm sorry but he's on his way to your house. So when I get there he has everything written up stating that the repairs are expensive so I should just go ahead and get a new system AC system so I was like okay right there in my house he called him we had an appointment scheduled for June 21st in the morning on Monday my husband kept asking me to call him to see if everything is a go and if we can get a portable air conditioner unit .I called 14 times I could not get anyone to answer the phone I emailed no response I text message no response and when you call a kept saying you're going to a Google call center, so when I got off of work I drove 35 minutes to their office which finding their out office address online was crazy but I walk in the office and I'm like it's hot as hell in this office and change the spare I said wow I've been trying to call you guys all day no one's answering the phone but you're on your phone having a personal conversation and he proceeded to tell me that they've been so busy and so many calls have been coming in they can't get any calls at this time blah blah blah so I said are we still on for Wednesday and did anyone cancel so you can come in and do the AC for Tuesday he said oh I didn't tell you we have to push you out 3 weeks I said how is that I have an appointment for Wednesday the 21st he said we fill up fast and we don't have any room for you this Wednesday and I kept saying no we had an appointment he says I'm sorry but I think I can do we're just so busy we're pushing you out 3 weeks so I walked out of the office very upset angry pissed off then I called Clark and rush and they were amazing air conditioner will be going in next week and we have a portable air conditioning unit they were so amazing compared to what I built with with them stay away it's not worth it

Shannon N.

Beware Bait and Switch Tactics, and Repairmen that do more Damage than Repair!

I am selling my home and the buyer's inspector who came through noted a slight variation in temp in the A/C that was off by a couple of degrees from normal. So they requested an HVAC inspection. I was looking around and found a Groupon for A1 that specifically said HVAC Inspection and Diagnostic. Sounded Perfect, so I got it and scheduled the inspection.

I should have been warned when they called the morning of my scheduled inspection and rescheduled because there was an ""emergency repair"" they had to do, but I said ""no problem"" and they came out a few days later. When Jim arrived he remarked about how cool it was in the house. I explained that inspector had noticed a slight variance, but we wanted everything to be checked out for the buyers. I showed Jim where the unit was and went back inside. 5 minutes later he comes back in and says ""you have a bad capacitor. I can fix it now for $265."" I told him that I would have to check with my husband. He then got pushy and told me that if I didn't fix it, then I ran the risk of it not cooling as effectively and causing damage. I told him again that I would discuss it and he wrote a note on the invoice and left.

The rest of the night, I noticed that the A/C (which again had been working fine prior to Jim's arrival) suddenly stopped cooling. Now it's a bit of a stretch that there was a cooling failure exactly 1 hour after I refused to pay for a capacitor. Additionally, my husband (who works with industrial machinery daily and who is familiar with fans, circuits, and capacitors), opened up the outside casing and the capacitor unit was in good shape, with all valves sealed and no apparent leaks or damage. (Basically, it was unlikely to have failed, especially as the fan was still operating). However, the valves where the refrigerant were located showed that there was an oily residue on one and the cap was loose on the other. These weren't like that prior to the inspection. When we called A1 to speak to Jim about the repair, he said he was busy and would call us back. We never received a call or an answer to our request that another technician look at the unit .

Mrp P.

This is update to my previous review.
After the incident I called and was able to finally talk to James (I was told he is the owner) he said he is sorry and he will give a portable AC to my tenant and they will install the system on June 10th for sure. Day after Kim called and asked me to revise my yelp review and I said I would after the installation is complete.

On 6/16/17 I received a text from my tenant that she does not have AC yet, here what has happened:
1- they were no show on 6/10 AGAIN and when my tenant called them they said they are too busy!!! and they can do it on 6/15 instead (like all of us are freely play around).
2- 6/15 comes and then they are no show again (4th cancellation! we started in Feb and in June we still don't have AC!! CONTRACT IS SIGNED AND THEY GOT PAID UP TO NOW) .
3- My tenant works during week and some Saturdays so they screw with her work too!!

I call them on 6/16 and here what i heard:
1- They have outsourced our installation and they wanted me to call the other company and I said no my contract is with you guys. so she said ok they will have the other company call me today by the end of business day.
2- I requested James to call me today also and she said ok, he will also call me soon!

GUESS WHAT! I HAVE NOT RECEIVED ANY CALL FROM ANYONE and it is already 6pm (they close at 5pm) !! Im about to call emergency line of the other company maybe they know what the heck is going on.

THIS IS JUST GETTING WORSE!!! NOT SURE HOW THEY ARE EVEN IN BUSINESS!

Dawn B.

I tried using a Groupon with these guys the other day. Scheduled an appointment, in writing, for between 1-3pm. At 345 I emailed again asking if anyone was coming. The response I got said, yes between 5-7. I couldn't believe it and expressed how upset I was and that I was done waiting for them. No response. After 6pm sometime, a guy shows up and he's not happy. I told him what happened with the office and that I told them to forget it. We figured out that they didn't even give him my number correctly. He said that they keep screwing him over like this and agreed they don't deserve business if they can't get their stuff straight. I think the office girl needs a new career, and after reading some of these other reviews I think I might have dodged a bullet.

Greg C.

Don't let them in the door. The previous owner of our house branched off one of the outside faucets, running pipe down from the faucet into PVC that runs over to the patio sink, and it developed a leak. I paid A1 $165 to fix it, but I called them back out when it continued to leak. Their tech told me that the leak apparently was down in the concrete, and that the concrete had to be broken out to fix the leak. I hired another plumber, who fixed it the first time. Seems that whoever put in the PVC did not use both the blue and the purple fixing agents, something the second plumber saw right away. The concrete did not have to be busted up.

I told the A1 tech I wanted my money back, and he told me it would take a couple of weeks. I've never been reimbursed, or even contacted by this company about this problem.

While A1 was here the first time, I asked if the tech if he could tell me why it was taking so long to get hot water to the upstairs shower. He looked at my water heater, which has a circulating system attached to the top, and told me the pump on my hot water recirculating system had failed. He had to order the pump. When he came back to put in the new pump, he turned off the water, turned on faucets to drain the water, and then started taking the old pump off. Lots of fluid came out, to his consternation. He couldn't get the pressure gauge to work either, but told me that the pressure would come up as I used hot water.

Not long after that, the new pump started making horrible grinding and screeching noises, so I turned it off and called the second plumber for help. Turns out that it wasn't a hot water recirculating system, it was part of my solar system and A1's tech had drained the glycol from the system. I had to have the solar company come out to fix the system, and that cost roughly $350.

All told, I'm out of pocket almost $500 fixing the problems caused by this company and I still haven't decided whether it's worth the trouble to sue them. They are incompetent and untrustworthy. Run away.