A1 Phoenix Plumbing

Pavan R.

A1 Phoenix came to install a water heater, the installation cost of which was fully paid for by the warranty company AHS. However A1 charged me an additional $1733 for work not needed -- like $ 110 to replace a good aluminum pan, $ 165 to replace good stainless steel pipes.. and the list goes on and on -- even though I told them not to while the installation was in progress! That is very dishonest of them.

Tina S.

They lied to my insurance company saying that there wasn't a pipe leak, when obviously there is! Needless to say that I paid out of pocket for another plumber to come out to prove this! If I could give 0 stars, I would!

Iftekhar S.

Nacho, the technician who came to repair our water heater was very professional, knowledgeable and efficient. Courteous and easy to work with.

joe b.

Alex is amazing
So professional and honest

Rarely have we worked with a plumber so awesome

Great job today

Evelyn S.

I am so disappointed with this Company. My Home warranty insurance assigned me to this company to fix my pilot issue on my water heater and didn't do nothing. They came 3 times and still did not completed the job. The technician they sent us appears not wanting to do the job and gives me so many excuses . No wonder they have a lower score. I normally give a good review if warranted but this time. I wish i could give them a zero.

Carina L.

The plumber came by, on time, replaced my garbage disposal and toilet pump. He was very respectful and fast.

Ying H.

I really appreciate the technician Ronaldo who fairly assessed the issue so that I understand it is not a pipe related issue which I thought was. The technician is very professional.

MT Y.

Not an easy company to work with if you have questions on the quote and want to discuss further. I ended up looking for another plumber and they quoted for HALF the price that A1 gave me, with much better customer service too.
This place must prey on ignorant people and people who do not bother to get a 2nd opinion. Total rip off.

Iryna O.

Mario came of time and fix the problem with leaking faucet quickly. He was professional and friendly. I am happy!

Iryna

Ben H.

I wish I could give this company zero stars. I had an issue with no hot water in my rental property, so I filed a service request through my home warranty. A1 Phoenix Plumbing was sent out to diagnose the problem. The technician determined that the shut-off valve and the flexible water line needed to be replaced, both of which were covered by my warranty. However, the technician also quoted me $1,200 to replace the main shut-off valve for the water line, which wasn't covered since it was outside the foundation.

The company refused to repair the covered parts unless I agreed to the out-of-pocket valve replacement, even though I had never had an issue with the main shut-off valve. I decided to get a second opinion from another licensed plumber, who replaced the diagnosed valve for a third of the price. After the repair, there was still no hot water. The new plumber informed me that the actual problem was with the water heater itself.

As a result, I had to request another contractor through my home warranty to reassess the water heater, costing me nearly $500 due to the initial misdiagnosis. When I contacted A1 Phoenix Plumbing's main office to discuss the issue, the person I spoke to showed no apology or concern. I strongly recommend avoiding this company.