A1 Discount Plumbing

Caroline H.

Great service, honest and timely. Brandon was very helpful with information. Will use and recommend again for sure

Simon L.

Brandon the owner called me 1 hour before arrival. Asked how the toilet was clogged and 10 other questions. He arrived was not able to find the reason for the clog. Told me he will come back tomorrow with a camera to see inside of the pipe. Tomorrow came and he did not show up. One of the worst experience ever!! Do not use this company. If the owner acts this way no telling how others are acting.

Henry F.

Brandon was professional, honest, and pleasant. I highly recommend him. He's on speed dial now!

D E.

Brandon Falcon, the owner of A1 Plumbing, is an excellent plumber. Hire him now.

A1 Plumbing has done a few jobs for us, including replacing all the sewer lines at our house - a huge job. In each case we sought multiple bids and in most cases, though not all, A1 Plumbing came in as the most competitive bid.

But competitive prices are not the only reason why A1 is the best. Brandon, unlike all of the other plumbers I've ever dealt with, is not a salesman. He's an expert who tells you what's wrong and the different ways you can fix it - exactly what you need. He doesn't use pressure, fear, or any other kind of manipulation to steer you one way or another. And his work is conscientious and clean. When we paid with cash instead of credit, he cut 5% off the price. At the end of the job he cut another several percentage points off the price, even though the job had turned out to be more expensive than expected. He explained everything as many times as I asked (which was a lot), redid hydrostatic tests when I told him that I wasn't satisfied with the result, and even fixed a couple significant plumbing odds and ends at our house not related to the main job without charging anything!

After spending a number of days with him (the job was huge, complicated, and delayed several days by the weather), it's clear to me that being a straight shooter is not only Brandon's personality, but also his business philosophy. Highly recommended.

Cody C.

Initially I called and was told that they would call me back to schedule. I never got a call back.

A week later I reached out to Brandon Falcon (their Master Plumber) directly by email in order to schedule him to come out and give me a quote on a softener/whole house filter installation.

Brandon emailed me back and said that due to current high volume, they aren't taking new customers at this time.

I responded back that I am not in a hurry and that I would be more than happy to wait a few weeks in order to get a Master Plumber to come out and advise me on this project.

No response.

That is disappointing. Guess they don't want new customers though, so just passing that along so you don't waste your time.

Jayne N.

So satisfied with this company. Brandon was very nice, honest and professional. Also, very fair and extremely honest with his pricing. I'm very excited that I found a Plumber to call from now on if I have any other issues. Excellent company with great service.

Saia P.

Great experience using this company. We had our garbage disposal go out and wanted our sink faucet replaced. We also had a terrible clog backing up our shower. I gave Brandon a call and he scheduled me for first thing the following morning. Very professional with shoe coverings and mats that they put down. Very painless on my end, thanks guys!

M L.

Brandon Marshall was our main contact and plumber. This is the best plumbing service for high end jobs here in the loop. I strongly recommend Brandon for major plumbing work.

Below are the pertinent examples to support my statement.

1. Brief summary of the work I sought: I wanted a complete redo of all of my plumbing at my house. Five plumbing services were contacted including Village plumbing, among four others. I asked all companies the same questions, asked them for the same assessment and asked them their thoughts and recommendations. Brandon provided the most comprehensive assessment and recognized the nuances of the details better than any other company. Many of the other plumbing companies failed to identify important concerns. Examples include gas piping being 1/2 inch versus 3/4 inches, iron bolts instead of brass bolts, etc.

2. Bids: Most of the bids were reasonable and 4/5 were within 20% of each other. So, among the four bids, price was not the main issue. However, Brandon provided multiple breakpoints for work he would not recommend to be done and alternatives in case I was interested in more economical options. The most salient information re price was the INSANITY of VILLAGE PLUMBING. They offered a bid that was 3x (yes, THREE TIMES) MORE EXPENSIVE. I called them up to negotiate the price and ascertain what they were thinking. They were flippant and rude. I cannot emphasize enough that Village Plumbing is the biggest scam of a company ever.

3. Work quality: I chose Brandon based upon value (=quality/price). Quality was based upon his warranty and assessment of my home's plumbing. Brandon performed an exceptional job. The plumbing works impeccably, the water pressure is powerful, the hot water is sizzling, and the sewer drains flawlessly. They ran into some challenges due to weather and old plumbing under a complicated, older home. The time to complete the work was longer than anticipated, but, since plumbing is a 10-50 year investment, to me, extra days is like a drop in the bucket for quality work. The work was never delayed due to not coming in, bungling mistakes, or laziness. All delays were due to weather and carefully addressing the existing challenges.

4. Communication: Brandon's communication was superb. I'm not a micro-manager and am busy. Brandon gave me updates every few days with a succinct phone call. I called a few times to ask questions and get further details. Brandon always responded quickly, politely, and addressed any questions or concerns I had. This is an undervalued asset and one of Brandon's best qualities.

5. Follow-up: I waited to write this review three months later to see how things turned out. Everything works great. No issues. One of the unchanged appliances had some issues with the new water pressure and I called Brandon to take care of it. No issues. He came, fixed it (no charge) and all is well.

So, my recommendation, based upon a complete overhaul of my home's plumbing, and review of five plumbing companies (with assessment, inspection, and bid) is that for large jobs, Brandon Marshall provided the best value (=highest quality assessment / reasonable price) and did an A+ quality job. I would strongly recommend Brandon for any major plumbing job.

S. T.

I needed some work done in two bathrooms. Brandon came out on the same day I called. He took care of the problem and even had to go get one of the parts. I will be using him in the future. He is located in our area and does a great job.

Judy H.

Brandon was excellent. He had to run around town to find an unusual size pipe for my plumbing problem. Then gave me a discount as he had to return the next day to do the job! Other service people would have charged more as they work on an hourly basis. I will only call Brandon for any future plumbing problems and I will recommend him to all of my friends. He is nice, efficient, prompt and very trustworthy.