A#1 Air

Jon G.

This might be kind of a weird review. First off let me stay by. I did not use your service and I have not used the service. This review is about the driving that I witnessed from this company today on the road. Their van driver was weaving in that traffic and speeding. He was driving like a complete maniac. I personally would never use a company that has drivers endangering the public like this guy was today. I did call and report him to the company. I don't really think they seem to care much

Susan B.

We have used A#1 Air for about 20 years. Today, their electrician Adam Thresherr came out to do an Electrical Safety Inspection. Adam was professional, knowledgeable and very efficient. Adam checked our home along with our outside electrical panel where he found some issues. Adam made some repairs that hopefully will keep our main panel needing to be replaced.
If you are looking for a reliable company, please call A#1 Air for your electric, air/heating, and plumbing issues.
Susan

Aileen M.

If I could give this company zero stars - I would! We purchased a very expensive new unit back in 2020 along with new ductwork installed too. We have had problems with our unit from get go, including the unit being replaced just 6 months after install. It has been 3 years and in the last 3 years we have had multiple issues. And when I say multiple, it is a service call about 6-8 times per year because the system no longer works. Every time I have a tune - up (2 times every year) there is always some other work and expense that needs to happen with the system. We never have the same teach and each tech seems to find something new. My tech today let me know that I need a system cleaning when some of the cleaning by A#1 Air was done during my Spring Maintenance this year. The tech said that he is required to make suggestions even when there is not a problem. Shame on you A#1 Air. So, today A#1 Air asked for $1300 for a system cleaning - but if I let the system and coils rust and breakdown, then it will be covered for free. How does that make any sense? I also just got off of the phone with customer service - and they are no help. They seem to make the same notes in your file that should have been there over the past 3 years. And now possibly offer the cleaning at a discount? Again, Shame on your A#1 Air. So, I would not recommend this company - you will continue to pay HIGH OUT OF POCKET FEES even if you are an Elite Club Member (doesn't matter!)

Patsy A.

Milton called on Sunday & walked my husband through the fix! Both units turned back on & began cooling.

June H.

I have to say first that I don't like this company due to almost two months of problems after they installed an ac for me in June 2020. They gave me a service contract to make up for my inconvenience, but I never used it because I didn't want them to touch my ac. However, a week ago Saturday I discovered water on my floor from the ac. I called several places and A#1 Air could come on Sunday. The tech was great. Ragmbir Singh checked everything out and cleared the pea trap. He was diligent in finding the problem and fixed it. I waited a week to make sure the ac was really fixed because of my prior experience. I'm still not a fan of the company, but if I knew he was coming every time I would consider using them. He did a great job and was understanding of my prior experiences. I give him 5 stars, not the company.

Miranda B.

If you value your family do NOT use this company. Just saw a technician masturbating in van #86 in the Rockwall Costco parking lot in the middle of the day with families walking around absolutely unacceptable THE company does not check on their employees even though they have in-dash camera footage. The team has been HORRIBLE about the horror I went though over this and their customer relations team sucks. No one has escalated my calls when asked.

Rosa B.

Advertised a special for AC cleaning and dry vent . A guy showed up in a fucked up mini van with a canister vacuum and a brush . I was expecting a truck mounted with tool to clean AC as shown in video. This guy vacuumed around the AC never took cover off and then wanted 400$ more for a deep clean . These guys are scammers!!! I paid 110$ for a fuckn vacuum job ! To make matters worse I get a call from another guy say he is on his way out so I thought ok this guy is going do what was on video. He also showed up in a fucked up mini van and he also wanted 400$ . I said no .... I did need AC thoroughly clean which is why I contacted these scammers, I went with a reputable contractor and he charged 179$
Save your money!!! I do not recommend this company for any services. They promised a service that they did not provide!!! Beware Beware Beware

Vance S.

This company is so full of frauds. our unit worked before there tune up and magically after they came and it got cold the unit they just serviced didn't work. they came back out for another charge and wanted to sell me more stuff. had someone else look at it to find out that they didn't put the panel on the furnace that's why it didn't work. i tried to talk to a manager about it and he hung up on me.

edward b.

We have been doing business with A#1 Air for many years. They are reliable and prompt when service is needed. Technicians show up on time and are skilled, efficient and patient in answering questions. I never get the feeling I'm being sold something I don't need, and they never leave a mess. Highly recommend!

Barry H.

I was not asked to write this, get no benefit, am not paid and come to you as a Public Service. I am qualified to write this to YOU, I have my Building and Engineering Contractor's License since June 1982, am on Surety Bond Renewal year40 and am also Licensed and bonded as a PUBLIC INSURANCE ADJUSTER. I provided AAA Judicial Services for 17 years on claims to $10million with the likes of the Kenneth Star Law Firm before me, have qualified Expert and testified well over a hundred times.

I am in real trouble and hired A#1 Air to repair the 5 ton HVAC System we bought about 1-1/2 years ago; cooling went out in this 100 Degree Heat waive and I am so sick I cannot tolerate the heat.

A Hospital Paid a Heroin Addict for Blood (RH-a) and an ambulance took me in there, I was in a Coma when they did a transfusion. I ended up getting diseases that were not hereditary, Stage-4 Liver Cirrhosis, Cancer, Diabetes, my doctor's diagnosis list is several pages long because apparently those drug addicts were sharing needles so I not only got what the one person had who was selling the blood but what all those drug addicts had. My medical is over $3 Million with multiple cancer surgeries, 3heart surgeries, radiation, removed thyroid, etc.

A#1 Air came in and immediately figured out the motor blew due to static (from the storm), so they contacted the manufacturer, Ordered the Motor and it has already been 2 weeks. They are telling our friends at A#1 that the variable speed motor is on back order and there is no eta (estimated time of arrival). I am subjected to cardiac arrest when my blood pressure goes over 190-200 and am taking Opioids and pain medications every 2 hours to circumvent my hospitalization. My Wife of 22years is naturally worried about this.

Let me tell you what these people at A#1 did voluntarily, knowing I am sick and trying so hard to attend the needs of their customer. You cannot buy such personal attention as A#1 used its skill and professionalism to help us while asking for nothing in return. They first sent their technician to our home (about 3,500 S/F) and installed a Window Air Conditioner in the Master Bedroom Suite to bring down the temperature in an effort to help give me some comfort.

I was surprised they would do so voluntarily as most [sub]contractors do not spend money they need not spend. It would easier to pull teeth from an elephant with a pair of tweezers (haha).

A week later the wrong part showed up, the Manufacturer acknowledged the error and advised A#1 that the special variable speed motor required for our 5Ton system was put on back order and they did not know when it would become available, shipped or arrive to be installed for us. I am in no condition to prosecute claims now.

Incredibly, A#1 went past the call of duty and any obligation they had, found a generic motor in their shop and dispatched a technician at no cost to us, to install that motor and get the system on waiting to get the motor. I was taken aback by their kindness, their expertise, the fact they expedited something like this and generally, their descent morals and scruples. Where does a consumer find a contractor like this with goodness to the core? The Answer: The Pearly Gates

In 40 years of my work I have otherwise dealt with the exact opposite. I even represented the Sisters of Social Service when that contractor tried to rip them off. Can you believe it, screwing a Nun?

I do not hesitate recommending A#1 Air, they are deserving of the recommendation. Please know, I have only done this twice, so this is the second time in the last 10 years for good cause shown.

You cannot expect any company to do this because my conditions and circumstances are rather unusual and unique, but what is important here is the fact A#1 would voluntarily step up and do these types of things. I do not know them, never met them before, and agreed to pay the price they asked. I am neutral and have no connection except to be a typical customer who found them in an advertisement like you would. They did not know I had provided AAA Judicial Services, was a Public Adjuster, etc., it goes to show you what kind of people these are; and that is what's priceless.

Submitted respectfully, I strongly recommend you contact nobody but A#1 Air when you need to maintain, service, repair or replace your equipment. The machinery might all be close in price, but with A#1 you will get that Guarantee - Warranty YOU NEED.

Sent from a 5th.Gen. iPad Pro
Sir Barry Mark Harman