A#1 Air

Tonya M.

I wouldn't recommend this place to my worst enemy. We had a new unit installed in June. Since then, I can't count the times we've had to place service calls. I, again, am going to call to have a technician come out as our unit doesn't cool. Each time, we've been told that if we use the heat for any given time, the air won't cool. The technicians are the most pleasant people to work with but I almost want to complain to the BBB. If I want heat, the unit should do so. If I want air, the unit should do so. The last guy that came out spent hours at our hme and we've still got issues with heating AND cooling! Please don't use this business.

Marci S.

The customer service is always excellent! Professional and knowledgeable! They identify potential issues but are never pushy!
Great company, glad I signed up for the service program!

Thane K.

I've been using A1 for several years for my HVAC needs. They installed a new system approximately 8 to 9 years ago in my house. I decided to go with the bi annual tune up contract as well. At first, they would come out, check everything inside and outside, clean the coil on the outside unit, clean and vacuum the indoor unit and actually did a very good job of making sure everything was running correctly. The last two times they sent techs out for the tune ups, the spent very little time actually checking anything, did no cleaning, and have told me that I need duct cleaning without looking inside any of the ducts, need the furnace and blower completely taken apart and cleaned, etc. with costs ranging from 3K from one tech to 5K from the other. It seems they no longer send technicians, the send sales people out. I sent a message to the via "Ask Sherry" on their website. Of course I get a call five minutes later and a voicemail but not from Sherry, from someone else. Kind of feels like I'm paying for nothing and all they do every six months is come out and make a sales call. A1 also did duct cleaning at my home a few years ago and they were done in about an hour, had no photos of before and after inside the ducts, and within a couple months there was black residue around the registers. Not mold, dirt. Either they did not clean the ducts or didn't know what they were doing. Very unhappy with what this company has become. They used to be trustworthy and honest but having my doubts now.

Johnnie C.

I'm so glad that I went with A#1 air because they got my a/c unit running properly. The service was top notch and the professionalism was really there. Also they really know there stuff. JJ is an operation manager that likes to be hands on and he does not try to sell you on stuff you don't need. I really received an education on a/c units while they were here. I would highly recommend anyone to get there a/c unit serviced by A#1 air.

Delilah H.

The technician came over to diagnose the problem. He explained that my ac was a lost cause and I needed a new one. The technician Quincy told me he could quote me for a new unit and it would be 0% no interest financing. He quoted me for 8k for a new unit. He also had me pay the 59 dollars for the visit which was only 4 minutes.

I decided to get a 2nd opinion and right away the new business I hired stated the ac could be repaired. He fixed my ac for 500 dollars rather than the 8k for a new unit.

Run away from using this company. I rarely write reviews but I feel like the public needs to be aware of the scam this company is trying to play.

Mimi D.

***Update***. Thank you for responding to my review but to little too late. As my review stated, I already paid another company to fix it correctly. Your company had the chance to make it right and failed.

Jacklyn D.

I rate them 0 they suck!!! Please do not use them for plumbing. They sent me a guys who's not experienced. I have a leak in pipes they came out to find the source leaking.1st time charged 325.00. 2nd time had construction workers dug into floor and pulled toilet out. They said plumbers will be back later. Which was 8 o'clock pm with someone else then did nothing. He said not to give up he'll be back today nobody came or called while I'm waiting I have chores if I go shopping they'll be there. So now my toilet is disconnected. My water bill over 200. WTF

Judd S.

Don't use these guys if you need after hours service. I should've read the reviews posted here. My bad, wont happen again. I'm not sure what their day time service is like but there evening hours service is bad. I called at about 5:30-6:00 because my inside AC unit was frozen up. They said one of there customer care people would reach out to me "sometime after 8:00" Which I thought was weird, sometime after 8? Anyway I went along and gave them my cell number. at 8:45 I called and spoke to a man that told me they called my wife's cell number instead of mine and she said it was a mistake and cancel it. My wife was in Europe at the time and she never told him to cancel anything. If they would've call the correct number as I instructed them to it would've been fine. Either way they said they would come out and take care of it and he would call me later to let me know they were on the way. so I thought, ok, mistakes happen and started to wait. I tried calling them at 10:45 but no answer and waited until 11:45 then went to bed. grrrrrrrrrr. The called the next day with an I'm sorry but phones went down and I thought WOW, you mean no one has a cell phone they can use to call me to let me know they cant make it, or what'ever.

Just think this is not how you should handle customers, especially the late night appointments. If you cant make you should do what ever possible to let your customers know. We wont be using you guys in the future. WAY WAY WAY to many other good companies to do business with.

M D.

DO NOT use this business! The technician showed up on time and was very pleasant. Hi quickly diagnosed the problem as a condenser coil that was cracked and lost most of the Freon. He explained this freon was $95 a pound and we needed 10 to 11 pounds plus a new coil plus labor so we were looking at $3500+ for the repair. He thought a better option was to replace the 14 year old unit for about $10K which we could finance at 0%.

Well we called a second party who found the problem was a broken wire in a connector and replaced the wire harness, checked the rest of the system and told us the compressor fan probably won't last too much longer and charged $300.

BTW that individual can get us the same new A/C system the crooks at A#1 quoted for just under $6000

DO NOT CALL THESE CROOKS

Following up with their "We want to make it right message" is touching but the owners really seem to be indifferent and show no real interest in discussing their business. Instead they are hiding behind their "Customer Service " staff and won't speak directly to you. It has been three days since I reached out to talk with the owner and her response was to not respond to my personal email address.

Btw the funny rating from Mateo is the "technician " that diagnosed the completely dead unit with no Freon. The next technician from a competitor actually found and fixed the problem. The unit is still running fine now 5 months later.

Ronnie R.

I will never do business with this company again and would strongly suggest you all don't either.
My saga began last December when I called A#1 Air to set up my winter service appointment, which is included with the service agreement I had with them for the last 2+ years. I spoke with someone on that day (I can't remember their name) who seemed very nice and scheduled me for the 2pm - 6pm afternoon slot on January 6th.
On the morning of January 6th, someone from their dispatch unit called and informed me that a technician had just become available and asked if they could come early. I explained to the dispatcher that I had business meetings to attend that morning and no one was home so I couldn't accommodate the change. Shortly after this call I receive an email from A#1 Air that informed me my technician, Brandon, was on his way...oh, and he's going to my previous home in Saginaw, not my current home in Keller?? (I moved almost 2 years earlier and they've been to my home in Keller) I tried for 15-30 minutes to get in contact with someone to clear up the confusion, but was never able to get through to anyone.
I chalked this up to a system error and assumed someone would surely still be coming by MY home at the scheduled time so I went ahead and left my office in Downtown Fort Worth early so I could be home when they got there. 6pm came and went and I never saw or heard from anyone. Needless to say, I was pretty angry, but imagine my anger when I check my email and find another email from A#1 Air asking me to rate my service technician. What? How can I rate someone who never showed up to MY home? Surely he didn't service the system at my old house, did he?
I'm a pretty busy guy so I didn't get the time to call and discuss this with anyone. That is until "Misty" left a message for me in February asking me to call her and schedule our Spring appointment. I hesitantly called her back and set up the appointment for February 24th from 8am to 11am. I explained the previous situation to Misty who literally laughed it off and told me this wouldn't happen again. She obviously didn't understand how frustrating this all was so I eventually disconnected the call. Be assured, I handled the call professionally and disconnected the call long after the appointment was scheduled.
On the day of the appointment I stayed home from work so I could again be there when the technician showed up. And again 11am comes and goes and I never see or hear from anyone from A#1 Air. At least this time I didn't get irrelevant emails about a service technician who didn't show. When I get back to work I call and speak with someone at A#1 Air who claims Misty had accidentally scheduled it for March 24th, although her notes clearly say February 24th. Again, I explained the previous situation to this person who blamed the matter on a new computer system and offered no real resolution or empathy so I disconnected the call.
A few minutes later I receive a phone call from Tyler, who is supposedly a member of management at A#1 Air. He admitted to and took responsibility for the mistakes and lack of empathy shown by his employees. I told him, although I appreciated his call, I was in no mood to talk at the moment and I again disconnected that call.
I then wrote a letter to James and Sherry Green, Owners of A#1 Air, and emailed a copy to [email protected] and Tyler with specific instructions to see to it that my letter gets in James and/or Sherry Green's hands. In typical A#1 Air fashion, I never heard from anyone. That is, not until after I followed up via email 6 weeks later on April 4th. Mr. Nelson replied apologizing for the lack of response and explained my email was passed on to a manager (Mr. Nelson claimed he was a manager) who had since left the company so the ball was dropped again. He assured me he would get with another manager the next day and get back to me.
Yet again, in typical A#1 Air fashion, I never heard from anyone. That is, not until after I followed up via email 4 weeks later on May 1st. Mr. Nelson again apologized and said that he had discussed my situation with his General Manager and they could offer me $100 in American Express gift cards, which I emphatically declined since this really seemed inconsequential to them and was only a means to try to get rid of me and sweep this whole matter under the rug. I suggested instead that the offer be more along the lines of a new tankless water heater and/or an outstanding deal on a new HVAC unit.
My suggested offer was denied and Mr. Nelson explained the $100 gift card was the best they would do. I asked Mr. Nelson to terminate my service agreement immediately and to refund any money they had collected since the last time a service technician visited my home in Keller. Yet again, in typical A#1 Air fashion, I never heard from anyone. Although it does seem as though he did terminate my service agreement as I'd req...