A-Z Plumbing & Drain Service

M D.

I recommend avoiding this company!! They are not honest and lack integrity! They overcharged me and then after the repair did not return any of my calls or texts. Unfortunately I did not realize I had been completely overcharged until after talking to another plumber and my family members.
I called the business the day after and spoke to the secretary and explained my concerns. She assured me she would have the owner call me later that day - the owner never called. I called again and texted another time. No answers. I really hoped to give them an opportunity to remedy the situation prior to leaving a review.
The repair man charged nearly $400 to fix the flapper in an old basement toilet; prior to the repair I specifically asked him ""wouldn't it be cheaper to just buy a toilet at lowes since this one is so old?"" He assure me - ""oh no, a new toilet will run you $600-900). Well shame on me for not doing my research and finding out that toilets are $120-300 at Lowes! Also shame on a business for taking advantage of those of us who aren't plumbers!!!
I realize there is a cost to doing business - but be honest about it! I was told they provide ""free estimates"", but I am assuming in the nearly 400 (non-itemized) bill they had some other charges backed in.
STAY AWAY!!!

Laurie B.

Rich came out this morning and worked diligently to free our kitchen sink. It was clogged very far in the pipe and he kept at it til it was free. He was pleasant and helpful and we are gratefulthat he came out quickly and solved our problem the morning after Thanksgiving.

Carrie R.

We needed a gas line installed for our new gas fireplace. Larry Faber was sent and installed our gas line. He listened to our plans and completed the work needed. Or fireplace company stated he did and excellent job. Larry is an excellent plumber and gave us estimates and fair pricing for future projects. It is hard to trust tradesmen these days but Larry made us feel secure in our decisions. He gave us the peace of mind. I would recommend him and this company to friends and family.

Carrie Rodick
Mentor Ohio

Sheldon G.

On August 12, 2021, A-Z Plumbing, attempted to address a problem at my residence located in South Euclid, Ohio.  During heavy rain, the storm sewer in my garage was backing up. The rain water would then drain out within 10 minutes. The City of South Euclid had already determined that the problem was not beyond my property.

A-Z employee ""Nick"", and I am quoting from their invoice was ""unable to get line open, line is broken. See Proposal"".

For this I immediately paid A-Z Plumbing $895.00 via my credit card.
The proposal was to saw part of my cement walk at my front porch, and remove some small bushes to excavate, ""remove and replace up to 10' of broken section of pipe..."".

The cost for such service was an additional $5,421, total cost was therefore
$6,316.00.

On October 13, 2021 TRI-D Plumbing of Wickliffe, OH., successfully completed a camera inspection of the area A-Z found the ""line is broken"", and simply found an accumulation of roots and debris. Nothing was ""broken"".

For a total cost of $1,450 TRI-D Plumbing ""located clean outs-to jet and camera both the sanitary and storm lines.  Found a lot of root balls in line. Jet lines open all the way to City main-lines clear""

Today is Tuesday October 26, 2021. Since October 24, 2021, we have experienced torrential rains, and my garage floor has remained completely dry, 100% of the time.

A-Z plumbing not only misdiagnosed the problem on my property, but charged me $895 for doing so. A-Z Plumbing also proposed an additional $5,421 for work destined NOT to remedy the real problem.

I requested a refund from A-Z and they have not responded.

Scott B.

Had the company come out and fix a broken outdoor faucet in May. Just over a month later the faucet wasn't working. They blamed it on us using excessive force yet we did nothing different than we did for the first 20 years of use and I believe it was damaged on the initial repair. It took daily phone calls for two weeks to get an explanation and by then I moved on to someone else who was charging 25% of the estimate from A-Z.

Britt H.

Stay away, you will call them out to address your initial problem. They will send someone out (technician) who brags about how many hundreds of thousands they make per year and not address what you originally called them out to help with. After, they will then focus on something else to charge you more money for. Then charge extra to visit to provide pricing for what they were originally called out for.

They operate by not giving the full picture of what the entire job will entail. They provide pieces until you've paid.

Rachel TJ and Rob were present when Tim bragged about how much he made. I was not provided 7 quotes? Lol no companies do not charge for quoting work that needs to be done. Tj's quote should have included my original concern. Instead the focus was on busting open the floor to add drainage already present.

Also, I am the property owner not manager.
(This post was edited to respond to Rachel)

Todd S.

I needed an additional hose bib on my new house. Two other plumbers never called me back. A-Z sent a guy out in a day and did the work the next day in a couple of hours.

Ariella B.

Exceptional customer service, everyone from the admin to the service staff are pleasant and very professional. They are also very responsive and have always been able to accommodate my requests for my near immediate plumbing needs. I would highly recommend A-Z Plumbing.

Shane M.

They get the the job done but at a price. I initially had other estimates cheaper from other companies but came to A-Z since their ratings were higher around the board. Just bought my home so I figured I'll hire a qualified expert for my first plumbing issue. The kitchen and bathroom sink were clogged, and they did become unclogged. However, ""backup"" from the drain ruined my girlfriends $50 hair straightener to the point it was unusable. A few other things under the sink that could have been easily moved also got some residue but our plumber at least attempted to clean it off. The thing that bothered me the most was the additional $250 I had to pay from the plumber taking off a pipe while he was trying to go the easy route. It ended up snapping off, I'm assuming from age but had our plumber gone through the pipes in the basement originally (which he ended up having to do anyways) I could've saved a lot of money and this fairly negative review.

Long story short, they'll get the job done. But at a high price.

Robert M.

11/12/2020 - I had A-Z plumbing come perform a hydro jet on my main line, Brandon and the other gentleman who came were professional and performed a good job. Unfortunately, they made a non-malicious mistake and left my outdoor hose on up against the house. Day 3, I went down into the basement and found my carpet wet. Confused, I went and checked the hose and found it left on. Unfortunate considering I had them come out to prevent my basement from flooding, and the end result was they directly caused my basement to take in water. Not a huge deal, it was about 100 sq ft of carpet, I called to see how they would like to rectify this error. They said they couldn't do anything until they confirm my carpet is in fact wet but it was Sunday so no one could come out, therefore I was expected to let it sit water logged. We explained that isn't acceptable, and they found someone to come. This is where a positive experience turned very negative. The plumber arrived an hour later and within 5 minutes was blaming us for leaving the hose on and told us it's our word versus theirs. He proceeded to explain how his hoses are put away for the winter, further illustrating my point of why on Earth would I be using my hose in the middle of an Ohio winter? After a lot of back and forth and finger pointing, he left and said we would receive a call from the owner, a couple days have passed and nothing. I am not sure how a hydro jet can cost $695, but a hydro jet plus causing water damage and running up the water bill for your customer is still $695. This experience rings true to the other one star reviews of them ruining customers property and taking no accountability to remedy the problem. I would like to believe if you do not have a problem, your experience will be positive, but is it worth the risk of having something go wrong and being stuck when there are so many other plumbers who have integrity readily available in the area?

Follow Up: 12/21/2020 - Already experienced backing up again, had a different plumber come out and scoped the line and showed us the video. He said he would have never guessed the line was hydrojetted, let alone just a month prior. He showed us lots of tree roots that a hydrojet would have cleared as well as scaling on the side of the cast iron pipe. Showed us the pipe was not rusted out as A-Z plumbing told us ($15,000 fix), and he was able to clear the tree roots as far as he could but told us a hydrojet would be the only way to get the roots 150 ft+ out. He also mentioned they only charge $300 for a hydrojet, no where near the $695 A-Z plumbing charges. Luckily A-Z slaps a big ""NO WARRANTY"" on their receipts so you can never hold them accountable.