A & W Plumbing

Tanisha S.

Matt was great! Toilet problem in my new home and as a new home owner, I was panicked. Matt was super busy and overbooked but he called and kept me updated on his time of arrival. I appreciated that he valued my time.
Over the phone he asked discovery questions and talked me through the problem. He reassured me that the issue was not major. When he arrived to do the job he had all the tools he needed, did a fantastic job and educated me along the way. He even walked me through other bathrooms in the house and advised me all was good and what to look out for.
Great customer service is more than appreciated. Especially during challenging COVID times. But great customer service AND a job well done is priceless! Thanks , Matt.

Steve H.

We just bought our house and found we had water leaking out of a smoke detector in the drywalled ceiling of our basement. I was worried this was going to be a crazy expensive repair, but Matt talked me through testing and determining the issue, which was an improperly installed toilet. Once we knew the issue, Matt came by as scheduled. He had a mask, gloves and shoe covers on, and quickly fixed the issue. Couldn't be happier, thank you Matt! Highly recommend A & W Plumbing, 100% would call again.

Cisco F.

Our 15 Year old water heater started leaking profusely so we used our Home Warranty Service Plan to repair it ($100 deductible). A & W Plumbing was assigned to the job. Matt, the repairman, arrived within the 1st hour of the assigned 4 hour window. He was friendly, knowledgeable and took the time to explain what needed to be repaired. Because of the age of the water heater, we were concerned that it might still fail shortly after the repair. After further inspection, Matt found that the lower 1/5 of the water heater had solidified sediment, so the water heater went from a repair to a replacement. He did a temporary fix that allowed us to have hot water until the replacement water heater was in stock (8 days). Once it came in, Matt replaced it, hauled away the old one and left the area neat and clean, within a couple of hours.
A & W Plumbing did an excellent job and I would absolutely use them again.

Molly G.

Matt was knowledgeable, courteous and quick. We appreciated him coming out on a Sunday to get the job done.

Ace A.

Super awesome dude, matt came over our house to fix our kitchen sink plumbing and he fixed it, he was very informative and i learned a thing or two from matt. All and all a good experience and very knowledgeable. Also i forgot to say matt has a bad handwriting as he mentions but i think all doctors have bad handwritings and he is the doctor for this situation so it was all good.

David A.

My water heater started to leak. I called my home warranty company Total Protect. They assigned A&W PLUMBING, Inc. to get the job done. I have to say I was blown away with Matt's service and his flexibility working around my schedule. I live about 10 minutes from my house and I did not want to lose excess time away from the office, Matt was able to give me a call when he was an hour out and then again when he was 20 minutes from my house. It worked out perfectly, I pulled in moments before he pulled up. At the first meeting where he took my water heater information and evaluated how he was going to facilitate the replacement; he was in an out within 5 minutes. He relayed all the information I needed, told me he would work with my home warranty company and disclosed the additional costs of removal up front so there were no surprises. We scheduled a time for the install and he once again called me an hour out and again when he was 20 minutes away from my house. He replaced the water heater and gave me instructions on how to flush it out. Matt was extremely knowledgeable and a truly a nice guy. I would highly recommend him to anyone.

Matthew R.

This is the 2nd time my home warranty company has sent A&W out to my house. Matt has been out both times. I am not a plumber by any stretch of the imagination and I have a very strict work schedule. Matt asks questions on the front end to try and diagnose things over the phone. I appreciate this immensely. Both times, based off of the questions he asked, my issues only required 1 visit each time. He showed up and did not waste anytime getting the situation handled. He also looked at a 2nd issue that i had and fixed two exterior faucets in minutes for no charge. I personally thought they would have to be replaced but he said ""Nope they just need to be tightened, these are good faucets"". I appreciated his honesty.

Matt L.

Matt fixed a separated pipe issue in our garage that was leaking water. Fixed it quickly and no issues. Would use him again!

Stephanie P.

We used A&W plumbing through the sears home warranty. Matt was great! Super friendly, and was flexible with his schedule. I would definitely use again.

Elizabeth P.

Matt with A&W was great. He had to make a couple of visits because we needed some new parts. He was a good communicator and made sure I understood what the issues were. Very friendly and attentive. He even handled all of the billing/paperwork with our sears home warranty contact. I would definitely recommend him for your plumbing needs.