A+ Value Rooter

Todd G.

One star is WAY too high. My home warranty provider referred them to me to fix a clogged sewer line. I took a day off of work to wait for them (since they would not give an appointment time). The technicians arrived and asked where the clean out access was, and I pointed to the vicinity where it was located. Granted, I have a 75 year old home and the clean out was difficult to locate.

The lead technician, Terry, explained that he would have to charge me directly for him to locate the clean out because my home warranty does not cover it. Thus after a mere cursory three minute look around my yard, Terry presents me with an invoice charging me for his $75 service call. Back in the truck they went and drove off.

$75 for what? A guided tour of my alley? I took a day off for that?

Dina O.

This is the first review I have EVER written, and if I could give 0 stars, I would. I am a small business owner myself, so I really recognize and appreciate the importance of good customer service and professionalism. The woman who called to inform me the plumber was on the way, was extremely rude and disrespectful to me. When I subsequently asked to please speak to the manager, she downright laughed at me and could be heard talking about me in the background to other co-workers while I waited. When the "manager" got on the phone, and I kindly and calmly expressed my concerns, they were not acknowledged at all. The "manager'' was just as disrespectful and unprofessional, and downright mocked me when I asked if as a manager she was concerned about a customer's report of rude behavior by an employee. When I said I was not feeling very positive about my business being valued, she downright told me she could care less. I then asked the name of the owner, and she said she was the owner. If this is how a company treats customers, why would anyone trust their services??!!! I would be very careful before making an appointment with this company!

Rebecca J.

A+ Value Rooter was recommended to me by TotalProtect home warranty company. I should have been concerned when they were rude on my very first phone call. I told them of my toilet issue--when toilet was flushed, the bowl would fill to top, then drain out at the floor level... through the bolts... onto the floor. A+ Value was less than interested in hearing about the problem. They scheduled a service date with me for a Friday, 4 days later. They said they would come out between 8-5:00 and could not narrow down the window of time. I took a whole day off work. I called at 9am to find out where I might be on the list of daily service appts. Lady was rude. I was told I was #4 in line. At 3:30, I called back and I could hear ladies laughing in background. They said I was next customer in line. At 4:45, they called to say they would need to reschedule for Monday--sometime between 8-5:00! I was so mad. I told them about taking off a day of work, waiting all day, etc. I said I still wanted them to come, even if it was after 5:00. Lady said, "Sorry. Nothing we can do. We're not coming tonight. Do you want Monday or not?" I asked if she could narrow down time window so I would not have take a full day off work. "Nope." I was in the middle of telling her that I needed to get this fixed and I needed them to work with me on the times... and SHE HUNG UP ON ME! Extremely unprofessional! Who are these people?

I immediately called TotalProtect to report them. They took a note of the very poor service and recommended a new plumbing service provider.

I would NOT recommend A+ Value Plumbing. Save yourself the headache.

Bruno C.

Just as many stated, if I could give 0 stars I would. The sad part is I was not able to review the work the actual technicians did because of the office staff!

I had been out of hot water for roughly 1 week. American Home shield sent the service call through A+ Value Rooter and they were booked through for the following week (2 weeks of no hot water before they would come... in January). I spoke with the staff and scheduled my appointment, or should I mention just the day. No TIME or at minimum a time bracket. I was told I need to call the day of to know what time approx. the technician could come out. I agreed (since my choices were limited given the circumstances). The day of the scheduled appointment, I called to inquire on the time. It was mentioned that it would be afternoon or later. I then commented that I would be at work, but give me a call and then I would give my wife a call to tell her the plumber was on his way. I gave her number and then specifically stated DO NOT call my wife until you have called me first (wife works 3rd shift so if an unknown number calls while she's sleeping she will ignore it). Well of course THEY call my wife only. The message they gave was that she had 10 minutes to call back in order to keep the appointment. 10 min!!! Well our luck and the luck of great technology, AKA Time logs on iPhones, she called in 8 min (she happen to wake up in time and happen to check her phone). When she spoke with the receptionist, she she stated my wife took too long to call back and we would have to reschedule for next week!!!!!! Crazy!! Words were exchanged and as they say 'the customer is always right', well in this case, the receptionist was unaware and showed her lack of professionalism. She yelled back and hung up on my wife. My wife called the manager and was told that the girl is new and made a mistake. But we would still have to wait the following week.

NO WAY! Unacceptable, especially when it was a mistake the company made. DO NOT USE THIS SERVICE. This was my first review EVER and given the situation, I felt it a duty to write out our experience with this company.

Roxana V.

I have used this company before ( through home warranty company) technicians are good at their job but that's not enough, office staff and even their so called assistant manager are extremely unprofessional, they book you an appointment and they take you off without telling you, or they book you over the phone but never enters it into their data base, so basically you are waiting and waiting all day and when calling to find out the ETA they'll tell you , you are NOT on their schedule.. such a hassle to deal with them.. I hope the owners would consider a change to the staffing as they are the face of the company and this could easily ruin their reputation but with all the negative reviews I'm reading I'm not so shocked if the company being flagged by BBB for unethical business practice.

Lisa K.

RIP-OFF REPORT. I do not recommend this company. This company does not finish work. They made my bathtub worse and said they had to order parts and never came back. My home warranty company had to call another company because they would not respond. I had already paid my $60.00 co-pay. It has been 25 days with my tub leaking hot water and running up my electric bill and water bill. Lisa Prater - Eddy Texas

Ashley B.

I wish I could give this company 0 stars.

They were sent to us by American Home Shield, which I would also give 0 stars if I could.

A+ came out to fix a faulty flapper on our toilet, and take a look at our sink. The plumber "didn't have the part" to fix the flapper, despite the fact that this is a basic repair. They also didn't have what they needed to fix our sinks.

So we wait almost two weeks for a follow-up appointment. The return plumber fixed the flapper on the toilet, but again was unable to fix our sink.

So the plumber comes a third time, disconnects our sink and strips out all the caulking, and then states that he will need to come back a fourth time to fix it! Well, the fourth time was today - we took the whole day off work (more on that below) and A+ calls and says they will not fix our sink until we make repairs to the hole in the counter where the faucet is mounted. After going around and around, and speaking with a manager, we convince them to come out and at least get our faucet back in working condition. During all of this mess, a washer was lost off the bottom of the faucet and they refused to replace even that until we "fix our counter".

This was the worst plumbing experience of my life. They are totally incompetent at plumbing. Their workers are filthy and grimy - and not uniformed I might add. Furthermore, their service is appallingly rude. They won't give you a time window, so you have to take the whole day off of work. They call you to tell you when the technician is coming, but if you don't (or can't) answer, and don't call back within 10 minutes, they CANCEL the call. These people are absurd.

Never use A+. Never use AHS. Crap companies, crap customer service, crap work. Awful beginning to end.

Nanette M.

So we contacted our Home Warranty company this morning and they stated that we would be receiving a call from another company other then A+, however A+ is who called to schedule an appointment. My mother told them that there would be someone at the house until 2:00pm today and after that it would have to be tomorrow. They stated they would send a tech out. At 2:00pm I received a phone call which why they called my number is not understood and the lady on the message was very RUDE stating that I had 10 minutes to call them or their TECH was moving on. Called my mom and she had already left to head to work but my daughter was there and no one had come to our house. My Mom called the lady back and she was very rude to my mom stating that the TECHs waited for over 10 minutes(keep in mind the call came to me at exactly at 2:00pm by my phone log and we had 10 minutes to call them back before the Techs moved on. My mother called them back immediately and returned home by 2:08 and no Techs) and that their next available was not till Friday. I AM APPALLED THAT THIS LADY LIED AND WAS SO RUDE.

UPDATE: Tech showed up at 2:45pm ready to work on my problem and Tech could not apologize enough about the RUDE lady and that they never told her they were sitting at my house that they were on their way to our house. I allowed them to fix the issue and the owner told the TECH to make it right.... which they replaced my whole faucet with an upgraded faucet then what they were authorized to install my warranty company authorized just to try and make it right. I appreciate that but I am still very upset that it was handled so unprofessionally that I won't be quick to have them back.

Ape S.

Horrible company! They did NOT complete the job the first time they came out. I called and asked them to come out and complete the job and they refused to unless I payed my home warranty service fee...again! The lady I talked to the first time I called hung up on me when I told her the job wasn't done right. Got a manager on the phone when I called back and was accused of calling the other lady nasty names. I am in shock! The "professional" who came out didn't do the job right and when I questioned him he said it was fine, he replaced this and that. GO WITH SOME ONE WHO IS PROFESSIONAL WHO KNOWS WHAT THEY ARE DOING AND TREATS CUSTOMERS WITH RESPECT.

Carmella M.

I really like this company they called like they said they would ,
they came like they said they would and they fixed like they were suppose to do.
A no frill, all Plumber couple of guys who know their stuff,no fancy no uniforms but know
what they are doing.
If I need a plumber again yes sir you betcha I will call them again.
I called and talked to Crystal and she told me when to expect them it was painless, quick and no bull