A+ Value Rooter

Lisa B.

Terrible customer service. American Home Shield assigned them & I was wary based on their reviews. I expressed my concerns to their representative Heather who advised that their service guy Tom would be at my house before 11am, when he hadn't turned up by noon, I called again & Evan, another rep, assured me he'd be here before 5pm. I told her that I had 4 young children & had taken the day off work but she said he'd be here. He didn't show at all. I called the next day & she acted as if she had no idea about my order. I asked to speak with a manager but she said she was only in the office twice a week.

I insisted that AHS assign another plumber & would definitely NOT recommend this company. Hard to believe that they are still in business.

Peaches D.

Worst place EVER!!! Came out once already and supposedly coming out again, well it's been over a week. Call the office and the girl that answers the phone is a complete idiot...

Anthony B.

I was nervous about the other reviews. But this is the company that our home warranty uses. They came when they said, fixed a half a dozen problems, were pleasant to deal with, and left with a hearty "good day." I would use them again.

Charles N.

Referred by American HomeShield. A+ Value Rooter did more damage, did not fix the problem, left me without water and then billed AHS the $1000 coverage cap. They tried to "repair" the issue that wasn't even the issue which caused a problem that wasn't even the problem. I was told it has to be "trial and error" in situations but the next company came in and scratched their head asking why they did what they did because the water line they were repairing wasn't even the water line that went to the outside faucet A+ Value Rooter said was the problem. Basically, if you use this company, you're going to be highly disappointed. I've never seen or dealt with a more unprofessional organization who would leave someone without water in their home for a week and then say they're not coming back. AHS said I couldn't have anyone else come out so AHS is also on my bad side.

Corey S.

I had an emergency water issue working through HWA. I told them this is a rental property and i needed a 30 minute warning to get there. The dispatcher called me later that morning and said they would be there between 1-4PM. At 4:48pm (the offices close at 5pm) and I got a called saying he would be their in 30 minutes. We waited till 6:30 before we gave up. The communication between the dispatcher, technician, and client is horrible. T

Needless to say the company needs to work on their operations and processes. The issue has not been resolved an an elderly lady just getting out of the hospital is not going to have running water.

L C.

ZERO ZERO ZERO Stars - Worst service EVER ....called to schedule a master tub issue. Service call was scheduled for today 7/11/16 and they said as a Courtesy they would try and call me 30 minutes prior to arrival. I have a job and cannot just wait all day but anyways I did have a backup person to let them in just in case. Well, do you think they called 30 minutes prior to showing up?? NOPE. Sure didn't. The girl I spoke to on the phone (not Lee, but some rude girl) said she was shocked that the tech didn't call me prior to showing up. We hung up phone, she calls me back and says she called the tech to ask about this and he told her HE called me and waited 50 minutes at house. I told her he called me when he was at my house NOT 30 minutes prior to his arrival. How dare her question me, THE CUSTOMER. I am in the service industry and have been since early 90's. I'd fire anyone that spoke to a customer like she did. After reading all their reviews, it's a no brainer. They are consistent on being rude and arrival issues. Definitely do not recommend A+ Value. There are soooooo many other reputable and appreciative companies out there.

Kevin A.

Great experience with these guys. Recommended by our American Home Shield which usually doesn't go well however A+ was outstanding. Our service guy (Rick) was transparent with pricing offered alternatives and was courteous and professional. Good experience and recommend to others.

Gabriel C.

Like the other reviewers, one star is way too much for them. I don't have a choice because my home warranty wants me to use them but if given a choice I would call someone else.

Gail J.

I just want to say I am SO glad we went with this company. I had my doubts because of the negative reviews, but after calling several other companies, these guys were the ones that rushed to my aid. Rich showed up early morning to assess our problem. A huge problem...a water leak in my slab running across my 2 story home. Rich and his co-worker , Rick, took the time to walk my husband and I thru our options, and we felt we were in good hands. Both were personable, efficient, neat, and informative and most important, they got the job done. The rate was highly competitive for this job and lower than other quotes. I would definitely call them again,. A+ Value Rooter are now my "go to" plumbers. Five stars!!! Rich and Rick! Thank you so much, I can sleep now! Whew.

Ree Ree W.

I can only speak from my experience with the guys who came to fix my water heater!Chris and his helper did an awesome job!Very professional, funny, and finished the job in a timely manner!!