A+ Value Rooter

Carmella M.

I really like this company they called like they said they would ,
they came like they said they would and they fixed like they were suppose to do.
A no frill, all Plumber couple of guys who know their stuff,no fancy no uniforms but know
what they are doing.
If I need a plumber again yes sir you betcha I will call them again.
I called and talked to Crystal and she told me when to expect them it was painless, quick and no bull

Nicole T.

I have never written a review because I believe in Karma. But A+ Value Rooter should not be in business. Not only did they have the worst service I have ever experience in my life, but my Home Warranty company decided to run an audit on their services and quickly decided to cancel the partnership for all future work!

But if that doesn't convince you, let me give you the facts so you can make your own judgement call. My home is covered by a home warranty company and I was given A+ Value Rooter for my water heater replacement service. Let me start with the simple facts:

After being told they would call and schedule an appointment within 48 hours, I called them on the third day to see why they hadn't called yet. They said they were too busy to reach out to me. They said they could make an appointment 5 days out. They were supposed to come out to the house within 24 hours, not 7 days.

They came out, checked the issue and said they needed to replace the water heater and would call us back in 24 hours to schedule the installation. Ok, things seemed to be moving along. Great,....right? No. I received no follow-up call. Two days later I called them, they said they were too buys to call back but was "willing" to schedule something a week out...the following Friday. WOW! 2 weeks and no hot water. I told them this was ridiculous and they promptly HUNG UP ON ME! Horrifyingly rude!

Friday came around and nobody showed up! I called. They said Monday. Ok, sure. Monday came around. They called and cancelled and said Wednesday. I asked to talk to the Manager and spoke with the assistant manager. She assured me Wednesday would happen and apologized for all the issues.

So this is where it got really bad. Wednesday came along and I received a phone call with one ring and no voicemail. I recognized the number and called back. "Hi, this is XXXX. I have a missed call from you." On the other line that lady said "not it" and hung up on me. WHAT? Are you 2 years old? You called me! I called back 2 more times and was hung up on both times.

Finally, I gave up and I called my home Warranty Company. The agent decided to call A+ Value Rooter himself. After being on hold for a little while, the agent can back and was horrified. He was hung up on them 4 times! This led to an A+ Value Rooter investigation by the Home Warranty company and prompt discontinue of service for all future work.

19 days and no hot water!

So, to summarize...A+ Value Rooter should not be in business. Shame on them for providing a truly horrifying experience to their customer AND partnering company.

Gee C.

Would give zeros stars as well if allowed. Home protection sent them over for the leak out of a wall. Had to wait 4 days for them to come out. Really, when water emergency, have to wait 4 days? Once they arrive , at once, without looking at it, said it was a basement leak (no, it was not at all, it was only a simple pipe leak). It was a simple plane sheetrock that covered the pipe and they even did not attempt to remove a sheetrock to get to the pipe. They said we have to get a contractor to remove the sheetrock. Was promised we did not have to wait in line again as we will have a priority since they already have been to our house. Ok. We got sheetrock removed next day. 4-5 days waiting again. We were promised on the phone that they will be able to come and fix it the same day, but said we don't have a priority over others and had to wait 4-5 days this time. I even told them what was wrong, as our insurance company sent out a much more qualified plumber to look at it for insurance claim purpose. A scheduler always spoke very fast, and was trying to get off the phone with you as soon as possible, without listening what I had to say. Ok, finally A+ plumber arrived, only to find he would NOT be able to fix the problem and had to wait another 3-4 days to actually fix it, getting back in line, because "the job was too big, I have to have a helper", etc etc excuses. Seriously, water coming out of the wall, and unable to fix it in 2 full weeks? By this time I did not want them even touching my pipes, and was glad to send them away. Never will let home protection send this company back to our house.

Jeni B.

Only giving one star because 0 stars isn't an option. What a joke this company is! Chris is an idiot of a plumber. It took him three tries to get a simple faucet drip fixed, he replaced cartridges when it was a water heater problem (confirmed by a reputable company and my own brother in law who is a master plumber in another city), made a mess with mud all over my carpet, and talked to me like he was all knowing and I'm the idiot. American Home Shield needs to drop him now!!!!!!!

Update: the helper wasn't sure if the shut off valve was indeed a shut off valve. Water spewed all over both bathrooms and they made no effort to clean their mess.

Another update-they don't caulk around the plumbing fixtures they just installed. I was told AFTER I ASKED that it would leak if I don't! Seriously??????

Garrett T.

I can only speak from my own perspective, but I had an extremely positive experience with this company. The technicians were on time, replaced my garbage disposal with a brand new unit, and were in and out in under ten minutes.

There was a snafu with billing my account, but Deena was extremely friendly and helpful. They got the issue resolved, and I would not hesitate to use this company in the future.

Huub P.

When AHS refers you to them, CALL THEM BACK!!! Have them assign a different company. The worst customer service ever, especially their office staff is beyond in competent! The ladies answering the phone are rude and don't know anything. The plumbers who came out were nice tho.
It took them a week and a half to replace w burner for the water heater.

C W.

I would give a negative 1 if I could!!! Terrible customer service!!!! Rude people and super difficult to work with. They give you an 8hour window of they arrival time a week after you call. They call you 30 min before hey arrive and if you don't answer and call them back within 10 minutes they cancel your appointment. I never write reviews but this company's customer service is terrible!! The plumber was nice though!

Abby S.

Zero stars please!!! I had the same experience with this company being recommend through my home warranty company. They came out and told me the work that needed to be done would not be covered under the warranty. So I went ahead and paid $500 out of pocket for them to fix a leaking toilet and after they said it was fixed and left it started leaking again. When I called them, the woman on the phone was extremely RUDE and said they did what the work order said they were supposed to do so it's not their fault and if she sends someone out there I would need to pay for any work they had to do...even though I had already paid to have them fix it ion the first place. Luckily my brother is a home builder and so he sent some of his plumbers out to look at it. They told me that A+ had just replaced the flange, but a flange that was too small, nor did they seal it or replace the pipe connection and therefore the toilet was still overflowing and leaking through to the ceiling below. So basically I paid $500 for nothing and am now paying other plumbers to come and fix it properly. Do not use this company, it was a horrible experience.

Adrienne B.

I have had this company out to my house twice through my home warranty company. Shame on me!
The first time was ok, it was a minor toilet issue. Not a big deal. But I told my Home Warranty company that I did not want them back out because they came un-uniformed, no ID's and didn't really seem, to know what they were doing.
So when I had the knob on my tub break, I called my Home Warranty again. They gave me A+ Value Rooter again and I said I wanted a new vendor due to the issues I listed above as well as the horrid reviews on Yelp. When I was told they were my only option through the warranty company, I agreed to have them come.
The men who came this time were again un-uniformed, and no ID's. One guy definitely seemed lost at what he was doing (New on the job perhaps) and the other guy was on crutches and even mentioned he was making up for lost wages.
The man on crutches was the one in charge and he took a look at my faucet knob. Keep in mind, my house is 6 yrs old and I am the original owner. It's the large tub in the master which rarely gets used and the problem was that one night when I went to turn the water on I heard a click as I began to turn the knob and then it was loose and the water would not come on as I turned it further. I knew the knob was probably cracked on the inside but had no idea how to fix it myself. That's why I have the warranty.
The plumber called my home warranty company right in front of me and he said he had to check and see if it would be covered because it seemed to him that it was broken due to over use or abuse. I argued with him and he proceeded to tell my Home Warranty company this at which they declined to cover the service allowing him to charge me $165 vs my contracted $60 service call for warranty repair.
I told him that if it wasn't covered he might as well leave until I straighten things out with the warranty company. He seemed shocked at my demand. But I explained that I disagreed with his opinion of the cause of the issue and that he had no basis for his diagnosis.
I have called my Home Warranty company to report what happened and expect a call back from management by Monday. I will happily report back what they tell me as I am eager to write a review on them as well. But my guess is that this guy was obviously trying to negate the warranty on the service needed in an effort to make more money. Hopefully making me feel like I was obligated to use him since he was sitting in my bathroom. But to his ignorant dismay, the issue was on a non-essential part of my home and I can happily wait another month if I need to for repair as well to shed light on his unethical business practices.

Ron C.

They should get negative stars..... These people were deliberately trying to gouge as much money as possible. They were being paid by American Home Shield to replace the hot water heater. They came up with over $900 in additional charges. They even lied about some of the Code Requirements and work that had to be done.... The person that answers their phone has the Customer Service personality of a rude angry teenager. DO NOT TRUST THEM!!