A-Unimasters

Jesse V.

It was bad enough that I had to wait weeks for the parts to repair my refrigerator but even after the parts arrived I still can't get them to finish the repair. Every time I call phones off the hook because it always gives you the busy tone and when you do get through you can't leave a message because it says ""mailbox is full ""
Terrible customer service. No follow through. Would not recommend. I'm only dealing with them because it's through the manufacturer.

Court C.

This was our second time to use the services of Unimasters, and Rado was our technician for both services. We got to know Unimasters as a service vendor for our home warranty company, and they did an excellent job with our water heater replacement claim. Rado was the technician for that, and he was great. For the second service, today, we needed someone to professionally remove and replace our kitchen faucet. Based upon our great experience with the water heater work, we called Unimaster -- we always go with someone we trust to do great work. We were thrilled to see that Rado was assigned for our faucet R&R! He did a great job. Rado is extremely professional and skilled, and a great pleasure to work with! And the Unimaster office is extremely responsive and pleasant to work with. We highly recommend calling upon Unimaster if you need the services they offer (plumbing; major appliances; heating and a/C; etc.) -- you will be happy with your decision!

Maria S.

Rado was excellent. He really went above and beyond in his repair and responded to all our concerns. We truly appreciate him!

Fred S.

for those of you who may have First American Home Warranty or calling Unimaster Plumbing from Escondido, California ""BE AWARE."" I called my home warranty company (FAHW) about a problem with my water heater. fahw sent out unimaster plumbling to solve the problem. the plumber arrived, walked up to the water heater, took a picture of the manufacturer label, asked me if i got hot water, then filled out his invoice and had me sign it, and said fahw will call you, and left. all this was done in approximately 5 minutes total. he didn't try to listen for the noise, nor did he check over the water heater itself. i waited a week and no one called me. i had to call fahw to ask what was going on. they said they would call unimaster. two days later, fahw called me and said unimaster told them it was just a maintenance problem. i called a plumber myself, because i was not satisfied with unimaster plumbing, and the tech said that with the water heater being over 15 years old, that maintence would not be advised to solve the problem. so i am having to buy a new water heater, and called fahw if they would reimburse me the cost of only the new water heater. milton, of customer service at fahw, said that they would not reimburse me because it was not preauthorized by them, even tho i called them before the new water heater is installed. he said that unimaster submitted to fahw an invoice that said ""due to the need for regular maintenance, that the water heater was making those noises"". the invoice i got from fahw only said ""WH working, Make noises"". two different invoices submitted to me and fahw. so if you should have FAHW, make sure you check out the contractors they assign to you because if you find their reviews not satisfactory to you, then have FAHW assign you another contractor until you are satisfied with the reviews

Annie D.

I must say I was a little worried with reading all the reviews but as someone that has had home warranty all their life hearing about the non-covered cost didn't surprise me as this has been my experience with our previous home. My warranty company sent them out to me as our water heater had been leaking and was so old. I reached out to them and immediately the next day they had a technician out to service us. We had to get our water heater replaced. Within less then week we had a new water heater. George our technician was awesome in ensuring everything was fixed including our stand. Having the home warranty insurance really saved us a lot of money even with the non covered cost we had to pay. Dimitri the service manager got everything taken care of and they are really communicative. I feel very satisfied with their work. The ladies who answered the phone were on top of it. Thank you to both companies! I had a great experience.

Aileen R.

We are a property management company and have gone back and forth with this company to install a new hot water heater and finally on the day of installment, with a confirmed time of 9 am, they did not show.
Very unprofessional and no respect for time.

Felix T.

Excellent experience with Unimaster! Had a bad gas supply valve on a Rheem hot water heater go on me for the second time in less than four months. And, of course, it went out on a Friday evening. Reached out to Old Republic for a warranty repair and they assigned Unimaster who was able to come out the very next day, Saturday, and fix it quickly and efficiently. I was in constant contact with Unimaster's dispatch who kept me apprised of the situation. Could not have gone any smoother.

Will be recommending Unimaster to all my friends for their plumbing needs in the San Diego area!

Allison W.

My home warranty company dispatched this company as a second opinion after the first company tried to fix my hot water heater without success. The plumber spent a total of 10 minutes looking at the hot water heater. He turned up the temp. and tried to say he fixed it. I was firm with him stating we already tried that and that was not the reason it was producing very little hot water. He then said he was replacing a pipe but he didn't have it with him, he would return in a couple of days. What kind of plumber does not have basic plumbing materials with him?? I heard nothing for days, I called and was told they closed the ticket out and nothing was wrong with my hot water heater. I spent several more hours in the phone with my home warranty and they insisted they had to dispatch this company again, I called to set up the second appointment and asked for a different tech. I was told that the manager would be calling me to set up with a different tech. 3 days pass and nobody called me back, I called and was told they closed my ticket out again! SERIOUSLY!!!! I asked to speak with a manager since home warranty is requiring this company to do a second visit. So far, no manager has called me back. So, now I have to be on the phone for hours with home warranty again.

If I could give this company zero stars, I would. They have cost me at least 2 more weeks without hot water and hours of my time begging my home warranty just to send another company out. Very poor customer service, poor communication, and get didn't even attempt to repair my hot water heater so far. I will edit this review if they actually attempt to do their job and repair my hot water heater.

Dwayne R.

Unimasters came out and replaced my water heater on Christmas Day! My family and I are so grateful and pleased with their GREAT SERVICE!

So our water heater went out 3 days before Christmas and every person, from the ladies in the office to the technicians that came out, you guys and gals are amazing! I would recommend you to everyone I know! I appreciate all your help and professionalism over the phone and here at my home. THANK YOU

am m.

My home warranty company dispatched this company and based on my initial scheduling call, I am not surprised at the other negative reviews. Rude, snarky and seemingly purposely making the scheduling as difficult and unaccommodating as possible.