A-Total Plumbing

Mara S.

I called this company, provided them with extreme detail on what service was needed (replacement of a hot water heater), and I blocked out two days on my very busy work schedule to be able to meet them to replace this. They came to my house, inspected the problem, left to make a quote, and came back only to say that their """"insurance did not cover them to work above the 3rd floor"""". I understand this completely -- what I don't understand is that I took 2 days off of work, they had my address, unit number and problem -- and now I'm left right where I was before. With no hot water. For a company that has such outstanding reviews, I have never had such a poor experience. This is something that I should have been alerted to PRIOR to scheduling the appointment

Michael H.

Had a leak in my toilet. The rep told me I had two options, new toilet $600 or he can rebuild the inside for $500. I went to Home Depot and they had a plumber out and fixed my toilet for $165. These guys are rip offs, stay away!

Tim S.

Not sure where to start with this one but I'll make it short and sweet. Called to get estimate to reseat toilet as per the home inspection. I informed the tech that we're moving in 30 days and need the toilet re-seated and tightened. I was going to do the job but the new owner requested a receipt from a certified plumbing provider. I informed the tech that we're moving so we just need the toilet inspected and tightened up. He asked if he could check the water pressure, I said sure. Then he said, give him a second while he write up the estimate. Twenty minutes later he came back with a total estimate, NOW GET THIS! of $3400.00. That's right, three thousand, four hundred DOLLARS! Sooooo yeah. another $49.00 dollar tip down the tubbs. Please don't waste your time with this place.

Suzan J.

I wish I could give this company 10 stars. I was in desperate need of a plumber and found A-Total Plumbing thru HomeAdvisor. Their expert plumber Brad was at my home in less than 1 1/2 hours and had the hot water tank leak fixed in a little over 2 hours. This was 2 hours sooner than my initial appointment time. They did not take advantage of my predicament and gave me a fair price for the job. I was even more impressed that this is an honest company by the superb customer service that I received from everyone. Honest, professional, quality, kind, fair...there's not enough adjectives to describe this company and their people. Thank you! You have a lifetime customer.

Liz F.

I really can't say enough good things about A-Total. Brad was our technician and he and a couple of other guys came out to replace the copper pipes in our home. We had dealt with 8+ pinhole leaks and finally realized it wasn't a problem that would be solved by just patching. Brad was very knowledgeable and answered all of our questions. He was also so thoughtful in that we always had a working shower and toilet - which is really nice when the four of us are getting ready for school and work. We were just really impressed with how professional and especially kind Brad was. We just had a great experience with A-Total. We can't recommend them enough.

Jimmy N.

I called out this company and the tech was great. Very honest and professional. When I got the estimate it thru me for a loop. 3500.00 for replacing the kitchen drain line from kitchen to main drain. They were replacing it with PVC and it might take one guy 4 to 6 hours. But lets say I give two guys 8 hours each at 50.00 per hour. I shop Home depot all the time guaranteed the PVC would be no more than 200.00. So lets double it to 400.00 That's 1200.00 That leaves 2300.00 for gross profit on the job. I just think that is about double for what it should be. I don't mind paying reasonable rates. These guys are making more than my attorney. I'm not going to get ripped like that. Just use a little common sense when people give you an estimate. Check out the other reviews. Not doing to good for them on reviews. Sorry guys I'll give you my Attorneys address maybe he has that kind of money. I damn sure don't. Just be reasonable and you can work for most people. Don't try to make it all on one person for a day. Guess I'll do it my self and I'll bet I get it done for less than 400.00 paying my self for labor.

Company M.

Either incompetent, dishonest or both? Gas company came by and wouldn't turn on Gas stating there was a leak. I called A-Total out to find and repair the leak. Technician came out and stated the shutoff valves were old needed replacement, $700+. I took his word and ok'd the repair. A couple hours later technician called back and stated that didn't work, line still wouldn't hold pressure, gas lines were rusty looking and pitted close to the AC system and wanted to replace the entire gas lines $3000+. I declined and decided to get a second opinion. Another company came out next day, leak tested, confirmed lines were leaking, did a basic troubleshoot, found a shutoff valve A-Total had failed to find, turn off and and one they did not replace. They simply closed the valve, leak tested, found no leaks and they were done. I spent $700+ on 3 or 4 shutoff valves that run $30 or less each that I didn't need and almost got scammed out of an additional $3,000 to replace the entire gas lines. All A-Total had to do originally was walk in find and shutoff the Gas valve they missed, recheck the pressure in the gas line and be done. Incompetent, dishonest or both?

Bri U.

Horribleeeeeeee company. My brother found this company because they could come right away. I told him always look at reviews for this reason. The guy I believe name is Eric was horrible he didn't know what he was doing. He asked us if we had a step ladder? You're the plumber where is your tools?He never told any of us in the house to not use the water while he went outside. So water came flooding out the 2nd floor guest bathroom spilling all on the wood because someone used the toilet in the house. He end up cutting the water off and said he would bring a snake machine first thing in the morning. We went to a hotel to take a shower and to have a useable bathroom. He came at 10am the next day and left at 7pm saying he couldn't fix the problem and left us with another day with no water and our resolution. He had the nerve to ask for $200 for his time and effort!!!FUXK you! You're not getting a damn thing from us but this tip of $45. Another company came the next day and in 30 minutes fixed the problem. DO NOT USE horrible horrible the owner Rick was just as horrible didn't care at all he cares about money.

Ashante R.

I am thoroughly disappointed in the customer service I received today when calling A-Total Plumbing. I called to follow up on a warranty claim that was assigned to them. To be fair - I had talked to Parker on two other occasions and had received service from Thuy prior to today. Both were pleasant experience. I cannot remember the name of the person I spoke with today, but she identified herself as both the manager and the owner. I couldn't verify that information on their website, because there isn't any info identifying the managers or owners. I called (a third time) to verify that they received the ticket. She said they had not. I communicated that the warranty people said to call them directly to receive the info. She told me that she could not do that. That is when I asked to speak to a manager or someone who could. She said she was the manager and that she """"didn't have time"""" to sit on the phone with the warranty company. I then offered to call the warranty company on three-way because, as I indicated to her, they both were saying that it was a glitch on the other person's end, and I being in the middle couldn't solve that without them talking directly. I don't know if she was overwhelmed or just having a bad day, but this woman became hostile, told me that they don't get paid enough to sit on the phone, that warranty jobs don't get paid enough to even go through all the trouble. This is really unfortunate because, as I said, I had pleasant experiences with Parker and Thuy prior to being on the phone with this manager/owner. When Thuy came out to fix the first issue, he was pleasant and kind. When I spoke to Parker on the phone a few days prior, he was the one who helped me name the second issue that needs fixing and told me to file a second claim. I really do hope that the manager/owner was just having a bad day (it happens to us all) because she really did not care at all about customer service. And a tip: if you """"dont have time"""" and don't """"make enough"""" to go through the trouble of working with warranty companies, then perhaps don't take service contracts with warranty companies.

A. J.

A-Total Plumbing helped me during a bind. I had an emergency plumbing issue and they were able to send a technician the same day. My technician, Kevin, was great and helped resolve my crisis. I would recommend this company for your plumbing needs.