A-Total Plumbing

Phillip M.

WORST plumbing company I've ever seen or experienced anywhere... called them to do some plumbing work in a bathroom, that any decent plumber with knowledgeable techs would be able to do and not cost the price of a new car... This company's solution was to re-plumb my entire house, revamp the well system, and change out the hot water heater to the tune of $16,500! They're literally off their rockers. Highway robbery is this company's motto. STAY AWAY!

John M.

Clogged drain that was worked on for a while, but not cleared. After being quoted $7K to replace pipe, got a 2nd opinion. Next plumber was able to clear the clog. This didn't help me with the $1,200 invoice from A-Total for their efforts and a pressure valve that I may or may not have needed. Very professional, and sure to make you feel as good as possible about the various extremely high quotes.

Becky R.

We have had a hot water issue and also a plumbing issue under our sink. The company has sent very professional people who communicate the issues at hand and fix/repair the issue in a timely manner. I would highly recommend this company

Jamila P.

Scammers! Do NOT DO IT! They are liars. Make sure you read and re-read and then re-read your invoice again. I STILL don't have an accurate itemized invoice listing the services I received and their exact cost. We started with estimates, however, when the ground was dug up the determination of what materials to be used is made. The plumber listed services on the estimate that was not done, like reinstalling my tile and toilet and changing out my pressure release valve. No work was done inside my home by them besides removing the toilet and snaking the line. However, they also managed to snake me out of over $7000 with no invoice. TF...STAY AWAY. They stated they installed 60' of pipe in my yard that didn't reach the main...that was a lie. The 6' deep trench dug in our yard wasn't properly backfield that's how I know it wasn't near 60', how about less than 40' and every time it rains the ground caves in where the trench was. Crappy work. Then when you call to question them they talk to you like you're A-Total dummy. I want this rectified immediately.

Philleatra G.

I live in an old home in Midtown. American Home Shield was incompetent, Estes refused the job then by some miracle I got a postcard from A-Total Plumbing saying they were doing work in the area. I called them and they did a fantastic job. They replaced a toilet even though that was not on the list but I had f..... it up by trying to do self repairs. I now feel like they added value to my home. They will come back if needed. I am extremely satisfied with their service. I would call them back for other odd tasks. Very satisfied.

Danette W.

Richard, the owner, called to offer his apologies and to rectify the issue, sending a manager to review the previous technician's work. Richard was courteous and sincere. As I stated in my previous post, their customer service is unmatched. I appreciate the follow up and his dedication to continuous improvement.

L M.

I employed A-Total Plumbing to install a freestanding tub and faucet. They charged me $850 for the work. After coming out twice, the work was still not done and I ended up paying another company half the price to reinstalling the same tub. After A-Total Plumbing installed the tub, it was sitting off the floor with no silicone or glue at the base. When I asked why was that and that I was afraid the tub flip over with me in it, they said it was because of the type of tub and there was no way to sit the tub close to the floor because the legs wouldn't allow it. After arguing with the two guys doing the install for sometime, they placed silicone on the legs of the tub instead of around the entire tub. Several weeks later the tub began to move. I called them back out and explained again that they needed to lower the tub and place silicone around the entire based of the tub however they continued to tell me that there was no way for them to do that because the tub's legs could not be lowered. They even gave me an impossible story that lowering the legs would cause the tub to break. Several months later the tub snapped off, flooding my bathroom with water. I had to pay another company another $500 to properly install the tub. I believe what happened was, they had forgotten to measure and lower the tub to the floor prior to installing the tub. They did not want to uninstall the tub from he pipes to go back and lower the tub. Although these guys were nice, I can't recommend their work.

A M.

Scheduled an appointment for an estimate, received confirmation email and text reminder...then they called to cancel 45 minutes before the appointment! Couldn't offer another appointment until FIVE days later! Unprofessional and inconsiderate. Would not use in the future.

Mara S.

I called this company, provided them with extreme detail on what service was needed (replacement of a hot water heater), and I blocked out two days on my very busy work schedule to be able to meet them to replace this. They came to my house, inspected the problem, left to make a quote, and came back only to say that their """"insurance did not cover them to work above the 3rd floor"""". I understand this completely -- what I don't understand is that I took 2 days off of work, they had my address, unit number and problem -- and now I'm left right where I was before. With no hot water. For a company that has such outstanding reviews, I have never had such a poor experience. This is something that I should have been alerted to PRIOR to scheduling the appointment

Michael H.

Had a leak in my toilet. The rep told me I had two options, new toilet $600 or he can rebuild the inside for $500. I went to Home Depot and they had a plumber out and fixed my toilet for $165. These guys are rip offs, stay away!