A Snap Plumbing Service

Stephen V.

Can't make appointments on time. They used my on part to temporarily fix problem, and lied about calling warranty company for authorization to correctly fix the problem. I wouldn't recommend this company to my worse enemy. Worst experience ever.

Eugene E.

They broke my water heater, shorted an electrical breaker, fried my heating elements, and then lied about flushing it without offering to make it right. I can't believe how crooked this company is. Run away as fast as you can or you'll have to bring them so small claims court after they cause damage to your house. I hired them simply to replace a drainage pan, install a drain line, insulate pipes, and flush the heater. Prior to them performing the work, I have proof the water heater was functional from several sources including a professional home inspector. After they left, did I even have power or hot water? NOPE. I asked them to come back and inspect. They blamed it on me! What was their next course of action? They wanted to charge me a trip fee and told me to call an electrician! I had the breaker replaced and called another plumbing company who explained what happened. A Snap fired up my water heater without water in it. That shorted the electrical breaker and burned out the heating elements in my water heater. They also said there was still so much sediment in my water that the $129 "vinegar" flushing could not have possibly been performed. I had to spend another $700 for another company to replace the heating elements and an electrician to replace my breakers. I've contacted this company probably about 10 times now and the owner is refusing to make this right. If you get them assigned from your Home Warranty company ask for another one! RUN AWAY!

Joshua A.

I was really happy with this company. They were referred as part of my home warranty. Of all the companies I've used through the warranty, this one was the best. Both the office staff and technicians were very courteous and friendly. They felt trustworthy and I was extremely happy with the hot water installations they did. The work was clean and looked great. I had one small scheduling issue, but when I called them they fixed it immediately and still came out the same day. I liked them so much that I'm hanging on to their number and will plan on using them for future plumbing issues, even after my home warranty expires.

Alan S.

OUTSTANDING SERVICE. Called for broken water pipe. Came on a SUNDAY, charged a very reasonable rate, and repaired the leak.
Roger was a Godsend and provided far above expected customer service.
HIGHLY RECOMMENDED!

Lesa J.

Just had a water heater installed and this company jumped through ever hoop to accommodate us...from rescheduling the install to the morning because we were leaving town to taking off a line item that really wasn't necessary (their suggestion)...we have friends in the business who said they gave us top of the line heater and fixed things for a lot less than expected. American Home Shield sent them to us and we couldn't be more pleased with the price and service. Feel confident in calling them! Thanks Norma, Juan, and Angel!

Selena H.

I used A Snap Plumbing after I refused to allow my home warranty company to send Zeus Plumbing back to my home. If I could write a separate review for their office manager, Norma, I would. Norma is such a pleasant and competent person to work with. In an ideal world, every office manager would be like Norma. Initially my home warranty company refused to cover the repair, so I paid for the repair in cash (several hundred dollars). Norma worked with my warranty company FOR WEEKS, but she got them to recover the repair and A Snap Plumping reimbursed me. I won't be using a home warranty company anymore, but I will definitely use A Snap Plumbing.

H S.

This company came to repair a water leak in my wall. They had a full day of repairs scheduled, yet they were able to fit me in the same day. I was told the technicians would arrive around 12:00 noon. They arrived at 12:05pm. I was very impressed with both Norma and Roger at the office. They handled my request so efficiently. Juan is the plumber who repaired the leak and he did so in 30 minutes. He even went above and beyond to test our water pressure and advise us on it. I was able to get this scary issue taken care of over the course of my lunch break! I can tell that this company aims to please. I am very happy with the service I received from them.

Jennifer H.

You have to be kidding me. This is the worst plumbing company I have ever seen. Home warranty company sent them for a clogged drain. They pulled out the dishwasher and found a drain that had no cap. They said they would come back and put a cap on the hole and put the dishwasher back in the cabinet. 4 weeks later, they still have not come back to cap the drain hole or replace the dishwasher into the hole. They keep bitching about their $45.00 "service fee" and who is going to pay it. The Home warranty company should not use this plumber whatsoever. OMG! I don't know what to do really. I told them I would give them their stupid $45.00 when they get back here and finish the job. Their business is not to do the job and get paid by the warranty company. Sheesh!

Chris A.

Horrible, horrible service. Sent via my home warranty company. Was suppose to Arrive between 10-12. Did not show up till late afternoon. "Identified" problem. Said they would call my insurance. I called myself and did a conference call between insurance and company receptionist. Approval was given. Receptionist said they would be out the following day. No one showed up until late afternoon after numerous calls. The owner Roger came out, did the exact same inspection as the 2 guys the day prior and came to he same conclusion. Said he could not do anything for a week. I explained I had a visible water leak so that would not work. He quoted me almost 1000.00 dollars and said if I removed the vanity, cut the drywall and exposed the plumbing, he would send 2 guys out on Friday afternoon to cap the leak.

Friday - no guys. No one answered my calls, returned voicemails or any type of communication.

DO NOT USE THIS COMPANY.

I'm only giving 1 star because Yelp is making me.

Kay J.

Our home warranty company called A-Snap on Monday evening and they said they'd be out Tuesday between 1-4pm. They never called or showed up! I called A-Snap at 4:30 to find out where they were?? Got a voicemail. They called me at 7pm to say they got stuck at another job and would be out the following day. The next day, they were supposed to be at my house between 9 AM and noon. They called me at 11 o'clock to tell me they were on there way and again an hour later to say they were "lost". My address is in GPS?!? When they finally showed up, they ran an "auger" through the line and left within 30 minutes. I missed two days of work and the problem didn't go away. So, they came back two days ago... 30 minutes with a tiny "auger". Same problem within an hour... Called my warranty company and asked to be re-assigned another plumber. Thank God San Antonio Plumbing came this morning (on time)! They brought out a huge machine, ran a camera through and found the problem... tree debris near the street in the pipes. Fixed and good as new! Stay AWAY from A-Snap.. I even asked them to run a camera through and the technician said it wasn't covered under my warranty - they were in a hurry. Horrible...