A Snap Plumbing Service

Joe D.

Customer service is terrible. Leana (San Antonio) took payment over phone but never processed and then tries to say it wasn't her fault. I have a receipt signed by the tech's and hand written "paid to leana over the phone." Get a bill a month later.
Take responsibility for process the paperwork. It is an easy job that a second grader can do. You have lost my business forever and I called by home warranty company and discussed not using your company.

Joe D.

Joey S.

My home warranty company sent A Snap to diagnose a tiny, visible pinhole leak in a copper refrigerator service line. It took them 3 days to show up, and when they finally did they recommended we run an entirely new water line from the main at a cost of $1,800. Of course our home warranty company wouldn't pay for this, and neither would I--all we needed was the leaking portion of the line cut out and a $4 compression coupling installed. We didn't even need extra copper line! I politely tried to explain this to 3-4 of A Snap's employees over the course of a 2 hour call and they stumbled all over one another claiming it was a code issue, or a misunderstanding by me, or a recommendation from the home warranty company, or basically just their company's practice to create a major job out of a minor problem. I found my own plumber and he fixed the issue properly in less than 20 minutes for less than my home warranty's service call fee. If you have money to burn and know absolutely nothing about plumbing, then A Snap will LOVE to have you as a customer. If you want someone reasonable and trustworthy, then keep on looking.

Evan H.

Beware!! I had to use this company as they were contracted through our management group. They were scheduled to show up Monday, after taking off work no one showed all day. Again the same with Tuesday NO ONE SHOWED UP!! They finally showed up Wednesday at 1230 instead of 9am like scheduled. Once they completed the job they were supposed to come back after the flooring people finished my floors to replace the toilet and fill the hole in the wall. We were scheduled for Sunday no one showed Sunday no one showed Monday and no one showed Tuesday. Our office manager was unable to get in touch with them and when they did answer they would tell her they were on the way but yet again no one showed. A very unreliable company I would not waste your money!!!

M H.

If I could give zero stars I would!! DO NOT use A-Snap plumbing! We were assigned this company by American Home Shield and they are trying to rip us off! They came out Wednesday and told us we needed a new water heater. They were here for less than 10 minutes. They said that it would be called into American Home Shield on Wednesday and they'd call us on Friday. Friday I hadn't heard from them and so I called AHS. It had not been called in. AHS called them and got them to submit the work order. I waited a few hours and STILL heard nothing from them. So I called back and was informed that they were going to charge us $1000 above what AHS covered to install. I asked for an itemized list of charges and they didn't have one. I was told it would be emailed to me by 10am Saturday. It was not. I called AHS and got a list of the things the want to charge me for. They are charging 5 times the cost for the parts they say we need. All things that are not necessary, and do not need to be replaced. I asked to speak to the owner and have still heard nothing! This company is a piece of crap and will try to screw you over!

Shannon B.

I had to use this company as part of my home warranty policy. They were very difficult to reach by phone, and when my husband wanted to pay out of pocket for a larger replacement water heater, they brought the same size heater and still wanted to up charge us. They also charged us out of pocket for "upgrades" because the previous water heater from 9 years ago was "out of date." We went days with no hot water after they diagnosed the problem due to our inability to reach them. I guess I was spoiled by our plumber from our old hometown who returned phone calls. The sad thing is that since we are new to San Antonio, if they had been up front with us and returned our calls promptly, we probably would have found our new plumber. Not this time.

Vicky A.

A Snap came to my home after a claim was submitted through my home warranty company. they initially came on 6 July 2017 because two of my toilets were not flushing properly. After their visit, we realized the toilets still took 3-4 flushes to get everything down and even after that, after a #2, it still took several flushes. The home warranty company sent them back on 13 July 2017 and the second plumber discovered that the first plumber had put something on backwards on the downstairs toilet. He made some adjustments and told my husband that the problem was solved and that "you just have to hold the handle down to get a good flush". I have 4 toilets in my home and I have been around toilets my whole life. YOU DO NO T HAVE TO HOLD A HANDLE ON A TOILET DOWN TO GET A GOOD FLUSH. So, should I put a sign up for company that says to hold the handle down....or just let someone go in the bathroom and have to stay and flush 4 or more times and feel embarrassed when they come out? I'm not a plumber but I can clearly see that there is something happening with the water pressure. Not sure why their plumbers are not competent enough to fix the issue but I had to call the home warranty company back and now they are sending another plumbing company because A Snap said that there isn't an issue....If your home warranty company assigns them to you, tell them you want someone else.

Stephen V.

Can't make appointments on time. They used my on part to temporarily fix problem, and lied about calling warranty company for authorization to correctly fix the problem. I wouldn't recommend this company to my worse enemy. Worst experience ever.

Eugene E.

They broke my water heater, shorted an electrical breaker, fried my heating elements, and then lied about flushing it without offering to make it right. I can't believe how crooked this company is. Run away as fast as you can or you'll have to bring them so small claims court after they cause damage to your house. I hired them simply to replace a drainage pan, install a drain line, insulate pipes, and flush the heater. Prior to them performing the work, I have proof the water heater was functional from several sources including a professional home inspector. After they left, did I even have power or hot water? NOPE. I asked them to come back and inspect. They blamed it on me! What was their next course of action? They wanted to charge me a trip fee and told me to call an electrician! I had the breaker replaced and called another plumbing company who explained what happened. A Snap fired up my water heater without water in it. That shorted the electrical breaker and burned out the heating elements in my water heater. They also said there was still so much sediment in my water that the $129 "vinegar" flushing could not have possibly been performed. I had to spend another $700 for another company to replace the heating elements and an electrician to replace my breakers. I've contacted this company probably about 10 times now and the owner is refusing to make this right. If you get them assigned from your Home Warranty company ask for another one! RUN AWAY!

Joshua A.

I was really happy with this company. They were referred as part of my home warranty. Of all the companies I've used through the warranty, this one was the best. Both the office staff and technicians were very courteous and friendly. They felt trustworthy and I was extremely happy with the hot water installations they did. The work was clean and looked great. I had one small scheduling issue, but when I called them they fixed it immediately and still came out the same day. I liked them so much that I'm hanging on to their number and will plan on using them for future plumbing issues, even after my home warranty expires.

Alan S.

OUTSTANDING SERVICE. Called for broken water pipe. Came on a SUNDAY, charged a very reasonable rate, and repaired the leak.
Roger was a Godsend and provided far above expected customer service.
HIGHLY RECOMMENDED!