A+ Services

Richard M.

I called in regards to water coming out of the temperature and relief valve.Technician was there the same day to look at it. He said it looked like I needed a new valve. He offered (3) options (1) being to install a new valve for $412.00 (2) a new hot water tank for $1900.00 or (3) a waterless tank for &5000.00. I took the cheaper fix and signed his work order. I commented at the time it seemed high but I wasn't sure what he had to do. After watching him it was fairly simple. It took not quite an hour and estimating that the valve was$50.00 (probably less) and a $50.00 coupon the service call and labor still amounted to $350.00 for less than a hours work and it did not solve the problem. I called the local water district and the sent a technician out and said it should have had a overflow tank installed on the cold water intake pipe. They did something on the meter outside and that fixed the problem. No charge. I know they can't remove the valve and take it back, but a refund on some of the labor would sure be nice. The service tech was great and he tried, but has to charge what he is told. I would have hesitated to have come back to try something else because I didn't want to be charged again. Richard Mason

Cindy J.

Reviews don't lie. Most of the Facebook reviews are from employees and their families. This place is incentive based and the technicians don't care about anything but selling more more more. Teresa the owner is full of it they charge for estimates because she's greedy. The customer service reps are RUDE, I was hung up on twice by the dispatcher Darrell for wanting to know when my technician would arrive. How someone like that has a job is beyond my comprehension. I should have known by the initial phone call that is was a bad idea. Larissa was too busy having side conversations and giggling that she got my address and name wrong. Upon arrival the tech was busy texting for 15 minutes prior to coming to my door. Quoted me 600+ dollars for a sink install and told me he could come back after hours at a discounted rate. If that doesn't say shady I don't know what does. Teresa get control of your business stop perpetuating bad customer service and clean house, it starts at the top and your company is a reflection of you.

Heather S.

I had A Plus do some work for me, and not only did they do a superior job, but I was presented with a rose when they were all done. A few years later I needed proof of this work being done. I spoke to Amanda and she was so helpful. She got the document for me and was very polite and efficient. I found this to be the case with all of the people that you work with at A Plus.

Jess S.

I wish I could give this company zero stars. They came out to pump my septic and within ten minutes were telling me all the hundreds of dollars of additional fees they would have to charge me. Since I had the system inspected by a very reputable service a couple weeks earlier, I was confident enough to call bullish!t on it. I asked them to leave immediately. They are scam artists, super manipulative, and try to take advantage of single women who appear to know nothing about scary things like tools and septic systems.

Josh P.

They quoted me for a garbage disposal install at 300 charged me 421! I was not home at the time of the install my 17 year old was. He called me to let me know that he fixed the old one then proceeded to install the new and took the old now fixed one with him. Not only did they over charge me but they stole from me as well

Chrisy R.

If I could do less than one star I would. I wish I would have read these review PRIOR to using this company. We choose A+ septic for no other reason than because they popped up first (BIG MISTAKE). I have seen multiple people asking recently for septic pumping company suggestions and I wish we would have asked for the same advice. We were told pumping and inspection was about $425.00 and $50.00 for each tank they have to dig up. We tried locating our tanks but they were no where close to where the original plans had them. We had to have A+ find our 2 tank lids. Upon inspection, they told us that we needed a new outlet baffel and that it would not pass inspection with out this, which was another $459.00. They told us they file everything with the county and they could install the part the next day when we were at work. The exact words ""ALL the work will be done by the time you get home."" Sure enough the next day they came, not realizing my son was home. He was on the phone with me when the pulled in the drive way. I got off the phone, called my dad who lives 10 minutes away, he got in his car, came to my house and by the time he got there, they had left. I then called A+ Asking if their guy was done or what and they couldn't reach him. Long story, but when I questioned why a 5 minute job cost almost $500.00 they argued with me and told me that their guys gps says he was at our house for 45 minutes. I told them my son was home and literally witnessed them pulling in and then leaving. They then had me speak to the actual guy who fixed it and he said he had been there over 20 minutes when he finally knocked on our door and told my son he was there. I again told him that I was literally on the phone with my son when he pulled in, but he denied he was only there less than 10 minutes. When I asked how much they charge per hour all he could say was, ""we charge by the job, not the hour."" I asked for an itemized statement to be sent to me. Upon talking to some other people I have gotten the same feed back about this company. Now, I come to find out they actually charged me for 4 septic tank lids to be dug up (we only have 2) AND they didn't file anything with the county, just scanned it into the county site. County wants $215.00 to file the paperwork so we can sell our house. I have called this company 5 time in the last 3 days and been told each time that everything was done and we were good and everything was filed. When I called back today and told them this wasn't true I was told "" we make it a policy to tell every customer that they are responsible for any fees associated with filing their own paperwork."" We have now given this company over $1,100.00. It would be my advice to go with another company if you need spetic work.

Aaron J.

Had A+ pump my septic system. They did a good job. HOWEVER they they try to up sell me to have my tank repaired $3500 which it doesn't need. So be cautious with these guys.

Bill M.

Buyer beware if you use this companies services. We called A+ to come pump our septic tank when the tub and toilet at our house started draining slow. Their crew came out pumped the septic tank $385, then told us they needed to perform a drain field assessment $348 , then recommended a jet/vac of the drain field and port vent $3378. So after spending a total of $4244 with them the next day we still had slow drainage from the tub & toilet which turned out to be a blockage in the line from the house located only 10ft from the septic tank which they never bothered to check during their assessment. We ended up cleaning the blockage ourselves which finally fixed the problem. When I called to complain they told me they could take $317 off the bill because that's what they would have charged to come out and clean the blockage. This prompted me to call a couple other companies to ask for comparative bids for the same work A+ had performed and the highest bid I received was $2000. So beware of the many unnecessary and overpriced add-on's they will recommend such as their 3 year honor roll membership discount $100 , high dose root treatment $417 , port vent $558 , ect.

Katherine B.

I do not recommend this business. When they told me my house would need to be re-piped, and that instead of one tankless hot water heater, the bid they gave me said two - that's when I got a second opinion.

Julie H.

We had a heat pump installed by this company and they were great! Their bid came in significantly lower and we couldn't have asked for a more professional job. A big thanks to Shane, Dustin, Kyle and Tyler.... they were a great crew.