A+ Services

David H.

Predatory services
A+ was called to help my mother in law and her elderly mother fix an issue with an electrical circuit that was not working properly. It turns out that a GFCI had been tripped causing other outlets that were wired up down the line to not work. An easy fix was to reset the GFCI. They charged $80 to come out and fix it, which is understandable. However when asked what the problem was and how it was fixed they refused to share this information unless grandma was willing to fork over another $80! This is predatory behavior, A+ should be ashamed of this behavior and for this, A+ gets an F-.

Dawn B.

I had a plus do a lot of plumbing on a house that I just purchased and all seemed well. About 3 months after they had fixed a leak in my downstairs toilet I called them to come investigate as I noticed it had a small seal leak. They sent a plumber out who pulled the toilet and resealed it. Within three weeks my floor had swollen up so badly that I could barely open my bathroom door. I immediately called them and spoke to Dillon and he reported it to Jeff the manager. It took 3 to 4 days for them to even come out and look at it at which point they told me they didn't do it it must have been my flooring man (who by the way installed the floors 2 months previous to the leak and subsequent damage). I have called with zero response and filed a complaint with the attorney general which they refused to respond to as well, AND they're not listed with the BBB. Zero response zero accountability I ended up spending $2,800 in restoration repairs due to them not putting the valve on correctly when reinstalling the toilet. My Restoration company said the water damage had happened within the last 2 weeks as there was no mold. There's literally nobody that wants to take any responsibility if you look at all of these complaints for their liabilities. My next course of action is litigation and I sure hope that those of you complaining do as well.

Audrey G.

My name is Audrey Goodwin
I had A Plus Services at my home on October 19 to replace all old piping with new industrial pipes. My husband wasn't home.
So he called and I placed him on speaker phone, so Ron could hear exactly what he wanted.
My husband stated ""replace all old piping with new industrial piping so he wouldn't have to revisit the problem"". Ron stated , he understood.
He used 2 pieces of industrial pipe and 2 pieces of cheap plastic and left the other leaking rusty pipes in place.
I asked him why he didn't replace all the piping?
He stated, ""It didn't need replacing""!
I paid him the 868.14 cents, because I don't like confrontation, knowing he was in the wrong. My husband came home and was irate! He called the 24 hour number filed a complaint and saying they need to finish the job.
On the 20th of October I spoke to a employee name Dillon and filed a complaint. He took the complaint and said someone would contact me.
I was given a email to send photos of the partially done job and a phone number. I've emailed and called and no one even attempted to contact me.
My husband said,"" Be patient and they'll get back to you""!
As of today, November 4 2021, that hasn't happened.
Today I filed a complaint with the BBB and Attorney General's office.
DON'T DO BUSINESS WITH THESE UNETHICAL PRICE GOUGING CRIMINALS, EVER! My star rating would be 0, but it's not there, so I reluctantly give them a negative one!!!

Matthew C.

*** DO NOT SIGN WAIVER'S ***

When it came time to sell my house in a timely manner as I am in the military, I turned to A+ services to help with my electrical issues. I contacted A+ services 48 hours to my appointment stating that I needed 8 outlets extended from their current level to match the level of the new tile backsplash. A+ services confirmed the appointment for a window between 2pm and 4pm.

Can someone explain why the electrician showed up at 730pm and on top of that didn't even start working till 8pm due to having to go to Home Depot for supplies. And even after getting supplies he then spent an hour on the phone with another client explaining how to fix an electrical issue over the phone. At the end of the service the technician then charged me $1,300 for such a small project in which he was late and used half his time talking on the phone.

After continuously calling to complain about the tardiness, price and ridiculous service I have still not received a phone call back regarding the service in which I received. After receiving all copies of my receipt, I noticed that when I signed my my original receipt they had automatically replicated my signature on waivers that prevents anyone going after the company legally.

I HIGHLY recommend you ""DO NOT"" use this company as they take advantage of customers and military members on small short suspense projects.

Jess A.

Update: Just had my septic pumped again and it is NOT cracked like they claimed and reported to the county. Infuriating!

Robert P.

These guys have my business for life. They were there when our pump burned out and they replaced it quickly. Also I've used them for a 3 year inspection/pumping and they were fantastic . Rates are reasonable , and they are pleasant to work with. Again,they have my business for LIFE!

David O.

Our power went out a few days ago during a storm and fried the control board for our furnace. One of the ""premium"" HVAC firms in the Olympia area came out and advised us that the board was not in stock, but they'd order it and get it installed - perhaps the following week sometime. The service call was $205, even though our house is just 2 miles from their office. To order the board and install it would be another $815. $1020 to replace a silly 3"" x 3"" board?? What?!?!? I decided to call A Plus and at least give them a try as I didnt want to wait a whole week for heat.

At any rate, Aaron was out within an hour to check it out. He then drove up north to a parts distributor to get the board the next morning, and promptly had it installed and the furnace working in well nder 24 hours. That's darn good service!!! And, the best part is that the overall cost was well under half of what the ""premium"" HVAC company had quoted us. I'll definitely call A Plus again in the future, too bad I had used a variety of other firms in the past, usually without great service but always with astronomical prices.

Thanks!!

Beckie S.

I've been in the real estate business 30 years as a broker and this is an industry that needs to have septic tanks installed, pumped, inspected, repaired and replaced. For us to sell a house in Thurston County we have several steps if it has a septic system. We have to hire a pumper approved by the county to pump and fill out certain reports that get uploaded to the county and then apply at Thurston County to get a Time of Transfer. Often the agents or sellers hire the septic company to do the entire package. Sometimes sellers do it themselves. With Covid, and not being able to go to the county for months, most hire the pumper to do the entire package.
The only company in this area that I consistently hear complaints about from owners and other real estate companies, is this one. I would never hire them for myself or my clients.
I have had 2 very negative issues in 2020 with them and the resolve was less than best practice. In my experience they are late applying for the Time of Transfer too often and it's an online process. I have done it hundreds of times for my sellers, if done online it takes me about 1 minute.
If quality work and care is important, if timely is important, if getting calls returned is important, if professional customer service when you do have an issue is important, keep looking.
There are many more choices out there.

Kristina K.

This company was really frustrating to work with. A Plus had serviced our home for the previous owner so we thought it would be wise to use them again. We were so disappointed in our experience that we ended up using another company. The sad part was that the driver was great to work with He came out to our house, but then couldn't complete the job because we weren't given important information before he got there. The information we received from the office was different than what the driver needed. And this happened twice! Which then put us in a huge bind for selling our house. Plus, the prices were really high compared to the company we went with. I'm sure they didn't intend this to happen, but A Plus desperately needs to improve some things to do what's best for their customers.

Ger C.

I used this company, recommended by a friend, for the first time to pump and inspect my septic. It went well. Quick, on time, good communication, and professional.
I gave 3 stars because I was charged $300 to dig for 10 minutes to expose a couple of lids
Literally he was done digging in 10 minutes. He cut me some slack, maybe felt guilty, and charged me $250. Maybe prorate the time it takes to dig. WOW that's $30 a minute!
I'm a veteran on a fixed budget and to pay $730 to have my septic pumped and inspected is a bit much. Oh they did give me a $20 veteran's discount.
The entire process took less than an hour!
Good service, last time I will use them!