A-Rite

Sydney H.

I would give them negative stars if I could. I called to schedule a warranty fixes. I called on a Thursday and the secretary said they had time Friday morning they would schedule me. I canceled other things to be home and they never showed. I called multiple times Friday and 7 hours after she said we were scheduled I finally got an answered call. They then said they never scheduled me, she just, ""felt bad for me having issues and tried to squeeze me in. Someone called in so they couldn't make it happen"" no call to cancel or reschedule. They then confirmed an actual appointment Monday morning. They came Monday and I just asked them to explain the water line and fix the warranty items. The water line wouldn't easily come off so I didn't want to start yanking on it if they had sealed it or it connected inside. They removed it. Then i went to answer the door for an Evergy worker. While I was showing the Evergy man they said they were done and leaving. Didn't have me sign anything or check it. When they left I went to check and they had installed something I didn't ask them to on my toilet and cut my water line. So I had to take off the extra parts and had a water line that no longer fit right. I called them back and they put a different one on. I now, weeks later get an invoice for a service call for over $165. For them installing parts I didn't want in there, cutting my water line so I HAD to replace it, then billing me for something I didn't even want done. Cannot recommend. Would not recommend. Terrible experience