A & R Plumbing

Linda G.

Although I've used A&R in the past & was pleased with the service, this particular time I was NOT. I felt I was way overcharged -- not what was originally quoted. (I don't think a $99 labor charge is appropriate for someone sitting in their vehicle writing up an invoice, either.) To make matters worse, when I called the office to dispute the charges, I was treated rudely & think their office personnel could use a customer service refresher course. I was told a supervisor would call me back, which never happened. I was left with a job only started & never completed. I'm very disappointed & would never recommend them to neighbors again for any plumbing needs.

Craig J.

We have an antique clawfoot tub, circa 1905, that had leaking hot and cold water faucets. The first plumbing company that stopped out quickly said they could not work on such and old tub. A&R sent out Andrew who, while admitting this was a challenge, was confident he could tackle the assignment. He was competent, professional, and took great care to cover anything in the bathroom that could be scratched or broken. I also received a 20 minute advance phone call before his arrival and he hit the early part of the time window on both visits.

H C.

Definitely trust their work! They arrive when they say they will and get the job done right the first time! Personable employees every time I call!

Terry G.

Not only very competent, but honest and personable. Because of their honesty I was saved the $300 cost of a new pump. I've been dealing with these true gentlemen since 2007 and have always been impressed.

Seth G.

I noticed a small leak from a sink fitting. Called A and R this morning; they had someone over to assess/repair the problem within about 1 hour. Their plumber checked out the problem, made a repair. He then noted that the slight drip continued, and changed out a second part as well. Problem fixed! changed out another potential problem spot in the same place. Work was done on about 30 minutes; total time from the call to their office was about 90 minutes - no complaint on this repair!

anna W.

A & R is a reputable company with great employees who have all been with the company for many years... is a good indication that they are treated well by their boss. We had a complicated ejector system put into our home in order to make a bathroom for my mom downstairs, which was done with the minimum of bother and the team was always respectful of our home. I recommend A & R to anyone who wants a reliable plumbing company.

Nadia B.

Better watch the hours actually worked compared to the bill as they will over charge you. Have used them more than once and it is the same each time. Try someone else.

Philip C.

Had a drain unclogged by A&R in the wash basin in my garage. Cost $200 and seemed to fix the problem.
I was out of town for three weeks, no drains or water used in the house for the entire time. Returned ; did a load of laundry and the wash basin backed up instantly.
Well -- i called A&R back "" not our issues"" ""we could have someone come out in a day or so "" "" owner's name is kelly roper---but no he doesn't speak to customers""

in the mean time---standing water on the floor of my garage...but hey --A&R doesn't care.

well --made another call, to another contractor, he arrived in an hour and resolved the issue.
One has to really question not only the arrogant attitude of the receptionist, who is in fact the face of A&R to customer---but the competence of their plumbers..

keep looking elsewhere...

am a 30+ year resident , member of the Beach club, Stillwater Club, Pacheco Club... and will happily pass the word to all my colleagues

Laoban

Ray V.

A&R has been a tremendous help to fix something I wasn't even sure they would be able to fix. One of our carpet cleaning vehicles kept springing a leak from one part of our machine. We kept sending it back to the same mechanic all the way in Fremont who seemed to only do temporary fixes to the problem. What we really needed was some brand new copper piping that could withstand the heat coming from our machine.

To make a long story short, they came to our parking lot to fix the piping and it's helped our machine out so much. There ended up being a REALLY SMALL leak that came out of that new piping and A&R promptly scheduled someone to come out and check it to retighten it again. That is amazing service and I will continue to use them as well as refer this busniess to others.

Glenn W.

Very disappointing. Charged me for an hour, then told me they do not do the kind of work need on the dishwasher and to do some work outside they would need a special rotor-router machine. I'd have to pay the $99 service charge avian for them to come out. I clearly told the person I made the appointment with why I needed them in the first place.

Had another company come out the next day and fixed everything for $49!

Would not recommend A and R.