A Plus Plumbing & Rooter

DeCaro Artworks C.

I was connected to A-Plus Pumbing through First American Home Warranty. I immedietely went to Yelp when I received the Plumbing Companies name on my work order. I saw all of these bad reviews and was very concerned. I called A-Plus Plumbing and they reassured me that I was in good hands. I gave them a shot and ..... they actually did a great job. They were out to my house that same day and solved a slab leak issue. The plumber was very accessable and polite. They completed the job fast and there was no additional cost to me other then the $60 service fee that First American Warranty Charges. I was happy to see A-plus Plumbing lived up to their service promise and I would use them again.

Gary B.

Totally Unreliable company. Plumber never showed and never called to say he was not coming. This happened twice. I asked for the owner of A Plus Plumbing company to call me to discuss my issue with them....
I never got a call back..... He doesn't care about his customers so why do business with a company like this
With so many reliable plumbing companies why waste your time with incompetence.

Jessica C.

Some people don't know what customer service is anymore! We are all connected by technology so maybe they don't think they are talking to a real person. I too was scheduled with this company by First American. The only reason they are getting 2 stars instead of 1 is because the 1st time they were out to my house I didn't have any issues with them (albeit they were only there for 15 min tops). Larry was our plumber. Though he forgot to call ahead (as requested) so I could have someone at my house, I was willing to overlook that (since my stand-in was already there waiting), until I was told they would have to come back to perform 1/2 the work. Apparently this plumber doesn't carry a faucet on their truck. Now, I am not a plumber so I do not claim to know if that is common practice or not. What I do know, is that when I was scheduling this appointment, there was no mention of multiple appts, coming to take a look at the problem etc. I told the person scheduling I needed a faucet replaced. Larry even admitted that normally his order would say ""bring faucet"" but it did not. When I explained to Larry that it was imperative that the faucet be fixed today ( pictures were being taken of the house later that evening), he said they would need to order the faucet. Again, I am not a plumber, but I would think you would have a standard grade, no frills, faucet in stock. When I called the office Angie was just as complacent as Larry and continually interrupted me when I was trying to state my case. Companies like this have no respect for other people. They don't respect that I work full-time and cannot take time off work without difficulty, they don't care that they are wasting not only my time, their employee's time and the person I had there's time. It is just another day, another dollar to them. They had no problem taking the check for the service fee even though the work wasn't completed. Maybe that is why they are so complacent-because home warranty work is probably the lowest paying appointment on their books and apparently they don't see the need to treat home warranty customers with the same respect as the customers they are charging much more for a service call. Maybe they should remember that home warranty customers are paying hundreds of dollars for their policies so they don't have the worry or frustration of high dollar service calls! I filed a complaint with First American, who will probably do nothing but ""notate it"" and put it in a file. I will surely be calling them back to see if they would like me to fax them a print out of all of the negative reviews on Yelp. Unfortunately, I don't have the time or the money to have someone else out. So now I wait for the faucet to come in, try to get out of work for the appointment or inconvenience AGAIN a reluctant family member and there is nothing I can do about it. It is so sad that all of this frustration could have been avoided with a simple, ""So you are scheduled for (date) at (time) for us to take a look at the problem. We would like to inform you that if the faucet cannot be repaired we will need to special order parts and come back for the installation. In that case you will not be charged an additional service fee."" 5 seconds and they don't have a complaint on Yelp or with First American.

Devon G.

These guys were great!! I don't understand the bad reviews, maybe they fired the bad people.....
My story: the home warranty insurance sent them out to our rental and they handle the work quickly and economically. Then we had a hot floor (symptom of a slab leak) in our new house, we called the insurance who sent out Dove plumbing (never use them) who told us we had a slab leak in the bathroom and everything would have to be torn out before the started work ($$$$$$) and they don't re-routes. Called these guys for a second opinion and they told use we had a hot water recirculator, hence the hot floor.
READ that CORRECT--- nothing was wrong!!
Thank you, thank you A plus!! You saved me thousands for your honest work!!

Toni M.

***********Bad service=bad reviews will follow****************I wish i read this prior to having them being contracted out by my home warranty company. I will not only write the better business bureau but will make sure these guys are no longer used by my home warranty company. Plumber/ Owner Ralph what a joke not only was this guy lazy but rude as well and disappears without the repair being finished then tells me he will finish it when he gets to it lol Wont be in business long good luck!!

Tamie G.

They were wonderful to deal with. The receptionists were super nice on the phone. I had a leak and had to shut my water off and they made sure to come out right away. They were able to find the leak and fix it on the spot. I would recommend them to anyone. I have had other companies come out that my home warranty company sent and they were terrible!! I will always request A Plus plumbing from now on!!!!

Vanessa H.

I was skeptical and braced for the worst after reading so many negative reviews. First American contracted our water heater claim to A-Plus Plumbing and although the customer service was poor-fair, the actual plumbing service went well. After receiving A-Plus's vm, I had to leave vms 3 consecutive days before getting a call back, followed by a few speed rounds of phone tag before we connected. Shannon was helpful, just difficult to contact directly as, all calls went directly to vm. However, like everyone else's review, ANGEL the plumber was great. Professional, punctual, thorough, considerate, worked hard/fast... once we had his number, the rest of the service went smooth. He submitted the request to replace the water heater w/o hassle and was ready to install it within 3-4 days. Wanted to add this neutral review (and testimony for ANGEL) as we were neither super upset or super satisfied.

John F.

I am surprised to see the bad reviews. It's like I am talking about a different company. A-plus has been to my home twice now, the second time for a fairly serious problem. They have been prompt, professional, and successfully fixed the problem each time. The second visit was a weekend day when I could not get anyone to help. They were here within an hour. The rates have been reasonable too.

Laura D.

I agree with Kimberly below, I had really great service. I had a slab leak and called my Home Warranty to report the claim. They referred me to A-Plus, who call me first thing on Monday morning. They were able to send out a guy (Miles) who did a greaat job investigating the leak. He was on-time to my house and even called me on his way over to give me a heads up. He reported what he found to my insurance company that next morning and at 8:30am Tuesday morning, he said he had clearance to start if we wanted. Miles came out on Tuesday around noon to fix my leak and he did a GREAT job! They left the house super clean too. I highly recommend A-plus.... they did a really good job, and quickly!!

Dianna P.

DO NOT USE!!! My technician came last year because my tenant noticed water damage on a connecting wall to my bathroom. I called APlus because I had used them before with success. The tech came and opened the wall, told me I had a shower pan leak but that he couldn't do the work then billed me $120! I called and asked him to please adjust that because he didn't do anything except diagnose the issue. After much hesitation he said he'd take care if it and I owed a zero balance. Now, a year later I get a voice message from a Shannon saying we owe the money and she's going to turn me to collections AND put a lien on my house that is currently in escrow. I called and spoke with Gina (manager) who argued, cursed and was downright RUDE and disrespectful when all I had wanted to know was the name of the technician who handled the job! STAY FAR AWAY FROM THIS COMPANY!!!