A+ Plumbing & Rootering

Randall S.

This company is exactly what it's name says A+ . From customer service to their technicians they are class act. Recommend them to everyone who has plumbing needs""

Marsha S.

They fixed our shower. It works great now. Thanks Erick, we appreciate your hard work!

Silva L.

Cam on a home warranty work. Did not perform any wok and charged a service fee. Do not use. Unprofessional company and very rude on the phone.

Jason C.

Erick did a great job of replacing our ancient garbage disposal. He came on a Thursday to do the initial inspection and the next day he installed the new garbage disposal. He was clean, fast, efficient and professional. The whole process took less than 30 minutes. In addition, the appointment customer dispatch system A+ uses is superb! You are able to track when the tech is on the way to your home, billing and see a small profile of your tech. The process is streamlined and clear. Highly recommended!

Nikki A.

Great experience! Very knowledgable & professional. I have used Edgar for many plumbing services and has assessed situation and handled fast. Special shout out to Jenny in the office as she was very instrumental in making sure the job got done fast! Highly recommend....will def use again!

Daisy V.

Very good job and quick! My bathtub is working perfectly.
Thank you so much.
Daisy.

Susan K.

I have previously used Edgar for multiple plumbing services with stellar results and this time was no different. As always, Edgar arrived on time and prepared with all necessary tools on hand (including mask/gloves/booties). The bathroom sink was backing up and clogged. He quickly assessed the problem and removed/replaced the corroded pipe after snaking and cleaning the pipes. Like a pro, he had extra pipes handy in his truck without having to waste time going to home depot. Edgar always comes on time, comes prepared with all necessary tools, correctly and honestly assesses the issues, charges a fair price, and cleans up the area prior to leaving - a true pro! I highly recommend Edgar for your plumbing needs!

Denise A.

My kitchen sinks stopped up and I needed them unstopped. First plumber was unable to get the drain unclogged, so A+ came in. They snaked through to the main drain, but 30 years of junk made it impossible, so they came back with the hydro jet. Magic! They arrived on time, kept at it till I had my sinks back, and they left the place clean as a whistle. Prompt, courteous, professional, clean - you can't ask for more! My highest recommendation.

Crystal M.

We started experiencing some back up issues and Edgar right away knew it was a mainline issue. Unfortunately, we didn't have a mainline clean out. Now thanks to A+ we do. The guys were great, tons of information, quick install, clean and awesome to deal with. No more problems and now we have access should problems come back.

Gary W.

A + gets a F-.

The pilot light in our water heater would not stay on and our home warranty service sent A+ to repair the issue. Communication was poor, follow through terrible, many excuses made with no attempts to remedy delays and zero sense of urgency to address a hot water heater issue. Customer service is apparently not a component of their business model. Following is the timeline of events. Decide for yourself if you would find this an acceptable experience.

Please note I am not using anyone's names to protect privacy.

Monday, August 10th: First service call. The technician asks if the gas ignition system was providing an error message. It was not. This presented a challenge to determine repair process. The technician explained that Rheem water heaters are not well made and have a lot of issues. (For the record, we purchased our house with the existing water heater installed). Technician explained they needed to order a replacement part.

Wednesday, August 12th: I called A+ and spoke with person 1 who said they did not receive the order information from the technician and would be placing the order for shipping the following day. This was a very frustrating conversation and I admittedly lost my temper and was very unpleasant with person 1. But this was also the beginning of lousy and inconsistent communication, excuses, apologies but no solutions.

Thursday, August 13th: Through text message I learn that it was not about the technician not communicating but that they were working with Rheem to identify which parts needed to be shipped.

Friday, August 14th: I am notified that the parts have been shipped to my house. I receive a text message notifying me that a service appointment is scheduled for August 18th between 1:00-3:00.

Monday, August 17th: I receive a text message that the appointment for the 18th is between 3:00-4:30. No one at A+ called to verify I was available for the new time. However, I did receive a call from person1 asking me to confirm for them when the parts arrive so they can keep the appointment. I asked for the tracking number. Person 1 said they only had a case number. I asked if the case number had the shipping information. Person 1 said they didn't know because they didn't place the order. I asked person 1 if they could get the tracking information from whoever did place the order. When person 1 came back with the information they notified me the parts would not arrive on the 18th and they would need to reschedule. I checked the tracking information myself to find that the parts did not ship the previous Thursday as I had been told but not until Friday. They were also shipped ground service, no expedited shipping.

Thursday, August 20th: Via text I inquired if I had an appointment for that day as the parts were possibly going to arrive. A+ said they had me held for between 3:00-4:00. The parts did not arrive. I received a text saying I had an appointment for the next day between 1:00-3:00. I asked why the parts were not shipped for faster delivery. A+ blamed the manufacturer.

Friday, August 21st: The parts finally arrive but too late.

Saturday, August 22nd: I receive a text informing me of an appointment time on Monday, August 24th.

Monday, August 24th: Two weeks after the first service call they finally install the new parts.

Friday, August 28th: The pilot light goes out. I am able to reignite it.

Friday, September 4th: I notify my home warranty company the problem persists. A claims person did not call me back or I would have asked them to refer a different plumbing company.

Tuesday, Sept 8th: A+ leaves a voicemail to schedule an appointment. Not certain I want to revisit my experience with them I do not respond.

Wednesday, Sept 9th: Person 2 from A+ sends me a text to follow up about scheduling. Through a pleasant exchange we agree to Saturday, Sept 12th between 10:00-noon.

Thursday, Sept 10th: I receive a call from person 1 explaining they are short staffed and would I be ok if they reschedule. I said I would not be ok with this. Person 1 then started to explain why they wouldn't be keeping the appointment. I recounted, not pleasantly, all their previous failures. Person 1 complained that I was revisiting this and that they had apologized. I asked to speak to a manager or the owner. After being left on hold I hung up.

I then sent a text to person 2 stating to remove me from their calendar explaining I had asked the home warranty company for a different provider or I would just pay out of pocket as the continued experience with A+ wasn't worth it. Person 2 sent a text stating they had people out sick, chastised me for being mean to person 1, that they were notifying the home warranty company I was mean and it's not their fault I have a Rheem.

Be advised.