A & P Heating & Cooling

Bon R.

I highly recommend! We needed a new thermostat and they were so helpful and went out of their way to get it to us right away. It was far better than we were expecting and I love that we can control from our phones! They have helped out with other heating and cooling needs throughout the last few years. I feel they are honest and I trust them in our home!

richard p.

Excellent service, and friendly ""sincere engineers."" I got quotes from other hvac companies, and they all gave me a funny feeling. But A&P has been rock solid. I particularly like the text and email reminders and invoices... They seem higher tech than other services I've used in the past. A&P hasn't steered me wrong yet.

Claire M.

Our house's unit was running inefficiently and it was costing us a ton of extra money a month to run our heat- we had no idea all we needed was different filters that properly fit! A&P came and measured our grates and gave us the correct filters within 24 hours. Their service tech was personable and was also able to give us further recommendations on how we can make our system even more efficient to save money! Will definitely be calling them with any other HVAC needs in the future!

Neal D.

There's probably a reason A&P doesn't have any ratings on Yelp... And the reason why is they are absolutely terrible. We had them come out and install a new Trane system several years ago. The initial sales call was excellent. Todd, the owner, was informative and personable, and we felt good about our decision to use them. That's where the ""excellence"" ended. The techs did a sloppy job and the install was fraught with problems. There was notice of correction after notice of correction from the city inspectors. SMUD came out and was shocked by the quality (or lack thereof) of workmanship. After over a year of repeat visits to try and complete the job, it was only after filing a complaint with the Contractor's State Licensing Board that the job was completed and the permit finaled.

Now, four years later, the blower motor on the Trane system goes kaput. We realize this isn't A&P's fault, so we figured we'd give them another shot and let them come out and do the warranty work. Alas, it appears that they're still as sleazy as they were the first time. They told us that the blower motor needed to be replaced and that it was covered under warranty. However, they also told us it would cost $1,000 in labor to replace said motor. Doing the math, assuming they charge $100 an hour, it's going to take them 10 hours to replace a motor?

Now feeling suspicious, I called two other shops in town that deal with Trane units to get an idea if this pricing was fair. I spoke with the owner and one place, and he laughed when I told him how much A&P wanted to charge. He told me that the repair shouldn't take more than a couple of hours, and that he would charge us ~$400 bucks to send two guys out to do it. I spoke with the general manager at the second shop, and he seemed genuinely upset that A&P was trying to charge us so much for the work. He said something to the effect of ""that's what gives people in our business a bad name."" Frankly, I couldn't agree more.

Molly S.

Everyone here is pro. I did have to replace a unit, but Lance was helpful in making my decision, the sales team was excellent in working with me on payment, and Kristy and Darcy were cheerfully patient through a difficult tenant. Happy to recommend again after over 17 years of service.

Brian J.

My AC died in the middle of the night. Called during a heat wave and they were able to send David out around 4. He was personable and professional. Gave my unit the once over and diagnosed the problem. Provided me my options and and once I decided he went straight to work. I had cold air pumping through my system in no time.

I have used A & P for the last 8 years and they have been out 3 times all to my great satisfaction.

I would recommend them to anyone.

Claudia C.

My AC died in the middle of this extra hot summer season. A friend recommended A&P. I called them and next day they were here. $900 later my AC was working again. Two days later the motor/condenser whatever thing went out and the unit was totally DONE. Lance returned and gave me the BAD news and an estimate of around $10,000 yet he said the company would apply the $900 I already spent on repairs.
I was seriously sticker shocked by this price. So I got other quotes from home depot & costco. Meanwhile is 108 degrees inside my house.
After a week and a half of ""shopping around"" I realized A&P is hands down the most competitive, proactive, prompt and honest company when it comes to AC.
Home depot quoted me $14,000 for the exact same equipment stating that I must change ALL the ducting in my house OR they would ""close me down"" LMAO!! how do you close down a residence over cooling??? pleazzzeee
Costco schedule me 3 weeks out.... no thank you....
Lance was wonderful, Chad, Dan, Jesse and the great girl in the office made this expensive purchase easy to handle.
If you need a brand new unit. I DID THE SHOPPING AROUND FOR YOU.
Save yourself some hassle and some horrible hot days+nights.
This is the company to hire.

Nan Y S.

I have debated about posting this review and finally decided that everyone should know about this company. I had been a customer with A & P heating and air company for years and just wasn't that satisfied with their customer service. The final incident made me realize how really bad and dishonest they are.

We had a roof and shed rat problem. Once we eliminated the rat problems, we asked A & P to come out and inspect the duct work etc. Yes, they did come out. The service man went up into the attic, spent time and then came down to tell me that we had major duct tears, urine and feces every where. He told me it would be about $10,000 to replace all the duct work. He then took out his phone, had to SEARCH for the pictures to show them to me. Now if he had just taken the pictures, why did he have to search for them????

Needless to say, I looked at his contract. Called another company and again, the new to me, service rep. went up into the attic. After a length of time, he came down and told me that there was absolutely NO tears, urine, or feces in any of the ducts. This tech went into great detail as to all the signs that should have been seen if there were problems. He then told me that if we had needed repairs, the cost would have been about $5,000 less then was quoted.

Of course I signed onto this company's monthly club payment plan. Bell Brothers was not only significantly less in cost, they also included plumbing inspections. We just got their first call and appointment.

Rose J.

I truly wish we could give a 'zero' star rating because in my case that is what A&P earned! My service adventure began last summer when my AC unit stopped blowing cold air. Numerous visits occurred over a couple of weeks until they finally chased down a bad compressor but I paid out more than $3K in service/part charges while they figured it out! Because of their repeated failed attempts to isolate the problem, they replaced numerous parts including the fan motor but when the real issue was discovered, we were comped the motor they had charged me for because who knew if the original one was bad since the problem all along was the compressor!

Now we're 10 months past their last service and the first time the AC was used this year, guess what? Blower is blowing but no cold air! Lance came out to track down the problem and as I'm standing near him at the AC unit, he reaches down, sweeps his hand under the motor and pulls out a palm of grim. 'Bad motor - oil leak', he declares; he said the bearings are failing because the fan isn't turning freely! 'You'll need a replacement!' Need I say, this is the motor they comped us less than 10 months before, oh and of course there's no warranty!

Lance charged the coolant, the battery in the thermostat is replaced and now we need a new motor. - I'm not buying it! I tell Lance I'll take my chances on the motor and will replace the entire unit once the motor goes since the system is aged.

Next day, my retired Navy Electronic Techie (E-6) hubby arrives. We take the cover off and I reach down to spin the fan that Lance claims doesn't spin freely - It spins like a top! Then hubby takes out the motor and as he flips it over we see NO evidence of an oil leak - just grim from 10 months of outside exposure and Lance's finger marks! We drive the motor over to a machine shop off Richards Blvd to have them check it out. Guess what they find?! No problem, nil, none! No leaks and the gear spins just fine, thank you very much!

So as you can see a 'Zero Star' was well earned! They got my $3K for their failure to ID the original problem after numerous visits but they won't get another dime. You need to be very sure that Lance doesn't show up at your door if you do call them for service. Kind of makes you wonder how often the grimmy palm verses oil leak story pays out!?

Da B.

I contacted A & P Heating and Air when my Trane Heating unit was not operating correctly. Their repair person came out and said that I needed a new heat exchange and inducer fan-the cost was $2, 500.00 . We received a follow up call and were told it would be an additional $1,000.00 because a new mother board was needed. They then told us that it would make more sense to purchase a new system since ours was 13 years old and would likely start having other repair issues that likely would starting occurring.

We contacted another business for a second opinion. They came out took the unit apart and could not find any problems. They restarted the unit and what ever the issue was has disappeared and it is working as it had prior to A & P's visit.

No matter how nice someone seems always get a second or third opinion and hope for a good outcome-we are thrilled we did!