A & P Heating & Cooling

JJ b.

our 20+ year roof AC unit was ready to quit, it would work on and off and made strange noises. we were in search of a new one, we made calls and had 8 different companies come give us estimates, the verdict was the same across the board, we needed a full replacement, of the 8, only A&P and another one offered a Trane system. the estimates were a bit broad, but A&P was a bit below the middle of them all, Shannon was gracious and gave us a good gut feeling, she offered a decent price with some cool options and a couple of discounts. After discussing it with the boss lady, we decided to go with A&P even after reading some of the nutty bad reviews here. This is a big investment on our home so we were a bit apprehensive, got over it and pulled the trigger, i was at work so the wife dealt with the installation and check up and she was happy, which makes me happy. When installed, they forgot to install the wifi thermostat that Shannon had mention, emailed Shannon a couple of times about it with no response, finally decided to call her and she notified me that the email address on her card was not valid anymore, and apologized profusely. She said she wold check on the order and get back to me. She got back to me, and said that she didnt write the wifi thermostat on the order but that she would honor it as she does remember talking about it during our first encounter. We are still waiting on the installation of said thermostat, but I believe they will come through. Installation was seamless according to my wife, they changed what the needed and were done within 3 hours. Only a couple pieces of wood were left on the front yard and a 4x4 in the back yard, so clean up was almost 100%. The new system is quiet and efficient. All working well so far. Hoping to see a noticeable decrease on our electricity bill this summer with our new Trane powered system. The wifi thermostat should be a fun addition to our techie house. I will update review as things get completed.

Ron W.

After seeing all the negative reviews I wanted to make sure that I posted my experience for this company. We have needed to replace our complete heating and air conditioning system for a number of years. We were going to go with a different company that offered the SMUD recommended aqua chill system. Thankfully I called A and P first. Steve, the A and P engineer told me a few of the problems that the aqua chill system has. The big problem is our hard water here in Sacramento scales up the condenser lines and after just a few years that scaling causes the system to become less efficient with a probable break down within a matter of 10 years. He even sent me a 44 page analysis that Smud did on this system backing up what he was saying. The Aqua chill system also uses a lot of water not good for our drought . Steve has been with NP for about 9 months he brought over Shannon the comfort specialist and a couple of installers with him. This has dramatically improved the company's results.

Now for the install. Shannon, came in on Monday of last week gave us and analysis on what I needed to have along with what her experience suggested. Both my wife and I liked her and we made our decision to use A and P. She came up with a price and then 2 days later Steve came out to do a site survey. Then on Monday the installers Justin, Brian and Judah came and by the end of Tuesday the system was completely installed. They went way above and beyond my expectations adding new duct work where they figured it was needed and a couple of other items that would improve the system overall at no extra charge. On Tuesday afternoon a third-party inspector came to see how well the system was sealed. In the industry 15% leakage is ok for a replaced system. Ours came in at 4%! New homes are required to have no more than 5%. Ours was better than new and it rocks! With all the new people at A&P and the fact that they don't do home warranty work anymore this company is quality. I highly recommend them.!! Also take a look at the Google reviews.

K D.

UPDATED #3 below

Nothing but problems from start to finish.

A&P was contracted through our home warranty company- First American. We had one problem after another with their service. So many issues, it's easier to list them.

1. Multiple schedule mess ups- not showing up within the window and no call.

2. First visit resulted in a dumbfounded technician. He admitted the hvac wasn't properly cooling. Had no repair recommendations. Refused to make a replacement recommendation because ""we will Lose the contract with first American"". This resulted in 6 weeks of argument while my children lived in 110 degree days.

3. After the replacement finally happened, they never scheduled the state mandated inspection. We received NO notification that this needed to happen. Now (a year later) we are in trouble with the city because the inspection didn't happen and the permit is expired. A&P says it's our fault. A mountain of hassle and nothing but attitude and blame from them. *I am updating this as 3 days after posting it, I received an email letting me know that they read this review and this problem is now resolved. They continue to insist (here in their owner's comments, and in their owner's emails) that they contacted both my husband and I multiple times. I have no record of that (in email or written) and no memory of it at all. I don't believe they did. That said, it was over a year ago. I'm willing to say- who knows if they contacted me or not? I'm not interested in fighting this point. It's taken care of now. That's what matters. I will add a star to their review for their prompt attention to this matter and because I can't prove a negative (that I didn't hear from them). Hopefully this will be the end of our necessary interaction.*

4. The following summer the brand new hvac stopped working again. When we called they were blaming- saying ""maybe"" they would cover the warrantied repair depending on what was wrong (it was an 8 month old hvac!) Turns out the installer didn't appropriately weld the tubing and freon has been leaking in our backyard all year. Again- no apology. Lost yet another day waiting for repair guy to fix what they didn't do correctly.

Bottom line- run away! We've had lots of hvac repair and maintenance over the years and I would choose anyone over them.

Lindsey M.

A&P called immediately after being dispatched by our home warranty company. Chad was friendly and got us on the schedule for the next morning, first appointment of the day. Lance, our technician was knowledgeable and explained everything to us. The problem was an easy fix, just needed a new capacitor. This news came after Alright Mechanical told us we needed a new compressor (which would cost THOUSANDS of dollars). Definitely will use A&P in the future for heating and air needs.

Christine H.

Bad customer service. Two weeks without air in July after they tore apart our working air conditioner. No apologies or follow up. Would not recommend!

Katja A.

Big shout out to A&P!!!
Received a call from my renters saying the A/C unit wasn't working. When I explained to A&P that the family had little kids, they treated my call like a ""4 alarm"" fire...
Thank you for keeping the babies cool!

I've been using A&P since 1997 and have never been disappointed. Thank you!

Stan J.

BEWARE OF THIS PLACE!!!
We hit triple digits the first part of June and of course our A/C goes out. It took us a week to get a technician to visit our house. The guy from A&P who checked our unit is either woefully incompetent, under-trained or worse...a crook! This guy wrote up a work order for $5,219!! We wanted a second opinion so a technician from another company took a look. All the unit needed was a couple tweaks and some freon. The job was so simple they DIDN'T EVEN CHARGE US! Be VERY careful with this outfit! They may try to capitalize on the innocence of your ignorance and desperate circumstances.

Joe A.

Great tech and service at my home but once paper work got to there office this is a home warnity claim I had a crack in heat exchanger my unit is 25 years old tech says I need a new unit due to the age of my unit Joe in there office tells my home warnity my unit is 8 years old so they want me to pay 1700.00 to replace my heat exchanger only With a unit 25 years old there sopose to replace whole unit I called home warnity they told me yes they never seen it cost 1700.00 to change a heat exchanger there rip off co. Got a second opinion three home warnity and other co.will be installing a new unit for 1700.00 witch makes more sense and Joe in office is rude!

A A.

Do not hire them! Not only they are a ripp off company, but they don't show up as promissed, their people lie, and change their stories.

Dante M.

Their dispatch people botched the 'agreed upon meeting time' of Noon to 4pm. They called at 8:30 am, saying they'd be there in a half hour!? After a few angry phone calls (my anger, not theirs), a tech showed up at my house.

I had to call my home warranty company in order to get them to even try to see me today.

UPDATE: when they finally showed up, they said the compressor was kaput, so we ordered another one. They installed in a week later (it's still hot outside btw) and told us we have an electrical problem. The tech said he couldn't charge our new compressor with freon until that issue is fixed. So, we called the electrician back out to the house...another service call, another half day missed from work.

The electrician comes out and says our electrical looks fine, the A/C guy needs to charge the system in order for him to test the circuit. He proceeds to call A&P directly to TELL THEIR TECHS WHAT TO DO(!?!) are you kidding me?

A&P comes out again (5th service call for the same issue) and charges the system with freon (and promptly charges us $500 to do so) and our A/C works, and the electrical problem is magically fixed. All told, FIVE service calls and no A/C for a MONTH with temperatures reaching 100 several of those days.

My GOD, how do you people stay in business? I wish I could give you ZERO stars, which really isn't like me at all. Look at my other YELP reviews, they are positive praises for every one except A&P and a dentist that was gouging their clients.

I would not recommend them to anyone