A J Michaels

Austin L.

Had my water heater replaced by AJ Michaels recently and was quite satisfied. Transparent, competent, professional, efficient, everything you could hope for in a contractor which made it low stress for me. No issues whatsoever with the installation and the water heater has worked smoothly since. They were also quite helpful in explaining various features of the water heater which was much appreciated. Will definitely use AJ Michaels again in the future.

Lauren B.

I have been a loyal customer of AJ Michaels for 5 years. I trusted them to do my annual maintenance and come fix my HVAC system any time there was an issue. Unfortunately, I have now learned that I may have just learned that for the thousand plus dollars I've given them over the years they have been falsely telling me that I just needed to change the filter every time I found an issue when in fact there was a gas leak.

I most recently had them come in November and February to fix issues with my heater. In February paid them a rush service fee because my heater stopped working during a cold snap and I wanted everything in good working order asap. Each time they came and left finding no major issues just said the door screws just needed to be tighter or filter changed (even though we changed the filter before their arrival to avoid that diagnosis). Just two weeks after the Feb visit the heat went out again and we called someone else. They found a gas leak and had BGE over that day to verify.

How many months did AJ Michaels put my family at risk? How many months did AJ Michaels negligence increase my gas bill. I may never know exactly. But I urge anyone seeking an hvac person in Baltimore to find people who take the work seriously.

Michael I.

Would not recommend at all. have a $12,500 ac Rheem unit installed on 1/2019, still under warranty that was not working. They tell me it will be 2 weeks before they can get out to look at it, or I can be put on a cancellation list. I guess they don't follow through on the warranty part. Another company was able to come out in a day. Would not recommend if they cannot follow through in a reasonable amount of time. Maybe hire more techs if you are running that far behind.

Tom D.

A/C went out yesterday . Called the company, a tech was at the house within 2 hours . The unit must be replaced . They brought window units to keep us cool .

The repair estimate was reasonable . Work slated to start this week . Very pleased . Quick and professional.

I would recommend them for all your hvac needs

Donna L.

Paul just came by because I called AJ Michaels morning because upstairs unit was not working. He figured it out within minutes. It could have Ben a very costly job but it was simply a 3 amp fuse that had blown ! He also replaced a dirty air filter that my hubby ignored and requires a step ladder and I was a little lazy to replace I must admit.
He was professional and honest and efficient ! Would highly recommend AJ Michaels. Have had them do annual service and service person was always very professional and helpful with advice ! Service trip cost $99 trip charge plus $5 part plus $85 labor! I'm a happy customer !!!

Bob B.

Outstanding service and installation of new HVAC system for my condo. The sales person suggested a little bit larger unit because our old one was just not able to keep up when it got really hot. We are so much happier with the larger unit that they installed. It keeps the house cool even on the hotest days and cycles off and on as needed.

Nicholas L.

I had someone less ""reliable"" come and take a look at our boiler, the quote they provided sounded off. I called my plumber Brian Lutz (no relation) and he recommended AJ michaels to do the repair. Brian said ""He had come in behind them on occasion and they do good work.""

I spoke to Donna and she was able to line someone up that day. Matt came out with his helper, they cleaned a few of the parts and were able to restore our hot water. Matt was very clear that this was a temporary fix. That day the water went out again. I called Donna and she had the replacement part dropped at our house and Matt came back to complete the repair. All in the same day!

The repair was $400 less than the other guy and was a totally different part.

They were professional and cleaned up everything they touched.

Thanks, you will be my first call next time!

Shelly K.

EDITED at the bottom

I think if they had charged less money, I wouldn't have been so annoyed with the low quality of the work and cheap materials. We paid about 13k for a bathroom remodel. They gutted and redid the bathroom about 5 years ago.

Pros: Great job on the green board walls (but I could have done that myself) They did come out and fix the wood in the window (mentioned below) so I appreciate that a lot

Cons: I wanted a recessed medicine cabinet. They did not inform me that this would make it lopsided from the counter top. It just doesn't look right. But I can live with that. They used WOOD TRIM on the window in the shower (#oldhouseproblems) I am not a contractor, but I have many friends and family in other areas who are. You don't use wood in the shower. It started warping. I appreciate that they replaced it with plastic but why would you use wood in the first place? The tiles on the floor were not installed well. If tiles are not firmly installed into the grout/glue/stuff, they will crack easily. Tile is supposed to be super durable. We don't drop tons of heavy things in our bathroom. We walk on it. We've probably dropped a shampoo bottle or a hair brush. There is no reason that the tile should have as many hairline cracks as it does. Now we have a dent in our tub. I'm not even sure how that can happen unless you use the cheapest tub possible.

tl;dr: They cut corners or just didn't do it right for other things, and charged a lot. I definitely can't recommend them.

You can see the tiny cracks in the tile aren't so tiny. The grout is coming out in some places which is from tiles not pushed in properly. The entire floor is going to have to be re-done. Tile should last 50 years. This is dying after 5. That is PATHETIC. I've included the hole in the tub. Crappiest tub possible. You can also see in the picture where the crappiest quality sink cabinet known to man is splitting.

The ONLY thing they did well (that I couldn't have done myself) is the demo. I can't vouch for the electric or plumbing because I can't SEE the electric or plumbing. Their work speaks for itself.

DO NOT USE THEM UNLESS YOU WANT TO REDO IT IN 5 YEARS.

Here's a link to some pictures of their work:
https://twitter.com/ShellyKosack/status/1032954825451991040

EDIT: I was not aware of their warranty. It is good for 10 years. After contacting me via my review, they came out and replaced the tile with sheet vinyl at my request. They replaced the splitting vanity as well as added quarter round on the perimeter of the room. They said the dented tub was not their fault.

I still can't give them 5 stars, but I am much happier with the work and I think it will be a lot more durable. The carpenter that came out this time seemed a lot more experienced and knowledgeable than the one that came out the first time. I am adjusting my review to 3 stars because I'm I'm still frustrated that we had to go thru all this, I am happy that they stood by their work and made it right.

Jill F.

A.J. Michaels was our plumber for years until two weeks ago when our ac died. The technician they sent was rude. The estimator couldn't come for an entire week. Then the Estimator never showed. He called after we inquired with the office about the no show and said that the office had given him the assignment at the last minute even though the office had confirmed with us the appointment the day before. They are not the company they used to and they are no longer our plumbers.

Alan R.

I can't rave about AJ Michaels enough. It was a hot and muggy summer day when I realized that the original air conditioning unit in my condo was on the fritz. I called AJ Michaels at the suggestion of friend who had used them. Jim Blake came out and replaced a part and had it working in no time. I decided, since it was vintage 1987and on its last legs anyway, that I would get an estimate for a whole new unit rather than allow it do die at the worst possible moment. Their written estimate was promptly supplied in a way that I could understand and in comparison to others was reasonable. I spoke with Jim over the phone to discuss possible options and decided to go with his recommendation. They scheduled my install at my convenience, a time I was able to take off work and they showed up promptly. Chris, the installer too was knowledgeable and friendly. He brought his hard working apprentice with him, who was very polite and dedicated. They were able to finish the job by the end of the day as promised, removing all of the old equipment and installing the new, in spite of the extreme heat that they had to work in. They cleaned the area after the were done and left everything neat and working great. I also got a lesson on filter cleaning and general maintenance.
I would use them again and recommend them highly to anyone I know who needs their services. I am a tough critic and for me to give 5 stars really means something.