A Hohmann

J B.

We didn't get past quoting. The owner was a blow-hard, talking over me through the 3 min conversation. He wouldn't tell me what specifically he was installing. No part or model numbers, just told me he ""doesn't break it down that way"" meaning he doesn't tell you what he's installing so you can isolate materials from labor costs. Seriously, would you buy a car if they quoted you a price and just said they'd pick out a Buick for you? No model info? I was also calling about a new furnace, but there was no point in continuing the conversation.

Mina M.

The heating in my back radiator would not stop throwing out heat a few months ago. I had someone come out from A Hohmann and they checked the valve, moved the lever to the front - and said it was now fixed & that this radiator would now, NOT throw out heat in the summer. The problem is after he left, in continued to throw out heat. (In the summer). I called them within a day to say, that this issue was not fixed. And that I needed a call back from the plumber who came out. I called them numerous times - and no call back. They just keep sending me a bill for $125. And NO CALL back and no resolution. Horrible service.

Geoffrey P.

I highly recommend A Hohmann Plumbing. They provide excellent service in a timely manner at competitive prices. They were initially recommended by our building manager. We have utilized their services at our condo in Boston for plumbing, heating and AC service and repair since 2016.

The technicians always have arrived in the 2 hour block that is scheduled promptly by the efficient and pleasant office staff. If we are not on-site the technicians coordinate with our Super for access to our unit and the roof (when necessary).

Scott Hohmann, the owner, is accessible and thoroughly explains the pros and cons of different options when repairs or system replacement is necessary. He is flexible in utilizing whatever method of communication works for me in different situations. Calls, text or email allow for reporting problems, sending photos when necessary, and receiving estimates.

Scott, Tommy, and Nick have all performed service in our unit. Over the past 3 years they have installed a disposal, repaired leaks, added water sensors and automatic shutoff valves for the water heater and washing machine, added ducts to a new room, reduced AC/Heater noise and improved airflow with a larger return when an inadequately sized return was found hidden in a wall (due to earlier construction), performed preventative maintenance, and most recently replaced a heat pump/AC condenser on the roof. All have been done in a timeframe that met my expectations.

When I have left a message after hours with the night call service they return the call early the following morning, or in the case of an emergency within 15 minutes.

Cost: I believe their labor rate is competitive with other Boston area companies. When we had to have the blower unit, heater and AC coil moved 2 years ago to allow for a larger return and install the new return in a small space I received estimates from 4 firms. I decided on Hohmann since the cost was below the other companies by 25% and my previous experiences with their work were excellent.

Joseph S.

STAY AWAY!!! I called them (a million times or so) to have a heat pump blower fixed. They came about 2 weeks later and said the fan had to be rebuilt. They send it out for a month and comes back, they install it and a week later it stops working. After calling them a million times again, they come back and say the unit had to be replaced. They give me a quote for $15K, yes $15K to replace 1 heat pump (my apartment has 3), I was about to go ahead but decided to get another quote, I called GG mechanical. They came right away, Michael Baldwin a great, nice guy, they gave me a quote for $16k FOR ALL 3 HEAT PUMPS!! I have attached pictures of each quote so you don't think I am making it up. They replaced all 3 and I am very happy with them. I know it is hard to believe. I do not work for gg believe me. I then complained to Hohmann and told them I wasn't going to pay and what they do?...They send me to a collection agency. I have also attached a picture. I will report them to the BBB but in the mean time... STAY AWAY!!

Happy to answer any questions or send you evidence.

Daniel Y.

We worked with A Hohmann and Co for several months over the course of the summer of 2018 after we bought a new home in Milton. We had multiple plumbing jobs with completed with them (two bathroom toilets, sinks and faucets installed plus a kitchen faucet) and tried to apply for a loan through the Mass Save program for a boiler and hot water replacement. The first and primary issue is that no invoice they provided over 8 weeks of back and forth could pass the standards of the Mass Save program to replace our heating system and hot water heater - it was sent back for revisions by the program at least 5 times. The staff in the office barely read our emails and deflected every single question to Ed the owner who was extremely busy. When we changed HVAC contractors, the new invoice was accepted on the first submission.

The plumbing side of the business was even worse. If you want plumbers who need 3 visits to install a bathroom sink or 4 hours to install a second bathroom sink while damaging your newly refinished tub...well these guys are for you! The son who runs the plumbing side of the business couldn't care less about complaints. They just send the invoice, tell you to pay $700 for a sink installation, and wish you luck. Look elsewhere.

Julian L.

I called on August 8th about needed service to our a/c unit. I was told by the person on the phone that she'd put me on the list but that they were very busy. I called on August 10th and was told that they were still busy but that she would call me on Monday, August 13th to let me know when they might be able to fit me in. She never called, so I have given up and went in another direction.

Sarah L.

We specifically requested Hohmann as part of the P&S on our new house to be the ones to inspect, clean, and repair (if necessary) the boiler. The first visit was ok - they fixed a few minor items and tuned the boiler. There was a stuck valve for the basement zone that they said they would need to come back to fix. Due to scheduling issues on their part, they couldn't get back until after we closed on the house (closing 11/15, return visit 12/12), so we held some money back at the closing to deal with the last open item.

Their tech came back on Dec 12. I called later that week for a follow up and was told the invoice would go out in a few days. I've called at least once a week since then, and been continually told that it was coming. I'm _asking_ for a bill, folks. Last week I was told that they couldn't find anything in the system and they would have to check with the tech and call me back. No callback. I called again today and was told that NO REPAIR WAS DONE because they apparently needed an electrician. It's January 12 - it's been a MONTH of phone calls. Supposedly the tech who did the work is going to call me back with more details. I highly doubt I'll hear from him. Their front desk people are also rude and unhelpful.

I'm disgusted. Hohmann used to be my go-to company, but I'm never using them again.

Lenette R.

This company gets a capital F, the customer service from the on call and office staff sucks. The boiler they installed pilot light went out and they have no one to repair it until next week Wednesday thru Friday and they can't guarantee that someone will be available. Do not use this company.

James L.

We reached out to A Hohmann on a Wednesday when our kitchen sink started leaking profusely every time we used it -- probably a simple fix but a VERY necessary one (we do not have a dishwasher so without the sink we cannot clean dishes, and therefore cannot cook properly). No room for an appointment until Friday between 10am and 2pm -- a bit of a wait, but not terrible. Benefit of the doubt: I guess they must be busy. But that is not the reason I would go as far as leaving a negative Yelp review.

So I spent an entire Friday at home waiting for a plumber to fix my sink, to no avail. I called them at 2pm to see if they were running late, only to find out that the plumber had arrived at the building earlier, but was given the wrong number by dispatch so couldn't reach me, and left. I asked if they could come later that evening and they said Monday was the earliest so I agreed. After hanging up I decided to call back to beg for some help -- they agreed and said, in no uncertain words, ""ok, are you home? We'll send someone now, he should be there around 3.""

It is now 6pm, my sink doesn't work, and I'm here angrily writing this. I tried calling again around 4:30 but was redirected to someone who said they would check in, and proceeded not to call me back. It appears now that A Hohmann is closed for the weekend, and I won't be cleaning any dishes until Monday, earliest. A few thoughts on this...

1. Ultimately, this comes down to customer service -- when I spoke with a representative to schedule the original appointment, I left my name, address, and phone number. They should have provided the plumber with the correct number. When I asked what number they had provided, they read back a number with the same area code as mine but nothing else familiar about it -- it wasn't even phonetically similar to mine.

2. The plumber also apparently made NO ATTEMPT to buzz my apartment... they just gave up that easily?? When I asked why they didn't attempt to buzz in, the dispatcher explained that the plumber didn't have the apartment number. Either a lie (I'm certain I gave the full address) or a HUGE failure on the part of the dispatch. Either way, they MUST have had my name, which is printed very clearly on my mailbox/buzzer. Low effort all around, this whole mess could have been avoided if the plumber put even an ounce of extra effort into making contact. (Note: I realize the plumber probably had a schedule to stick to, but really? They didn't even try? Weak, and money left on the table.)

3. I'm not positive (still a little benefit of the doubt), but I'm pretty sure that since the no-show, I've been lied to twice by the dispatch. In my first attempt to reach them at 2pm, they promised someone was literally on their way and it's now 6pm. I also called back an hour later at around 5pm and a representative at the ""message center"" asked for my zip code (so I'm assuming he's elsewhere), and he assured me that he would call back with an update. Nothing out of him.

(Late addition: I called back just before 6pm to check in again and spoke with a nice woman who had a record of my call. She was very empathetic and said she would make contact and call me back -- hopefully I'll hear from her soon, but so far she has been the single positive moment in this experience.)

All around, this was my first and last time using A Hohmann Company. Obviously I can't say anything about their skill or actual plumbing service, but what I can say is that this was extremely low effort. My takeaway from this experience is that (on the business side, at least) this is a very uninspired company that would not ""go the extra mile,"" at least for me.

A tiny blip on their radar, I'm sure, but it really managed to ruin my day...

Mike G.

Terrible company with unqualified technicians and even worse customer service. They had to come out to my residence 3 times to fix a Simple condensate leak and they couldn't even finish that. I would not hire them to change an air filter!