A+ Heating, Cooling & Plumbing

Julie M.

On August 20th, I filed a home warranty claim with my warranty company for an AC that kept freezing up. The warranty company called A+ Heating Cooling & plumbing to do the job. He came out, with his children, and said the unit was low on coolant but he topped it off and didn't expect it to freeze up again. While they were there, his child asked about someone else servicing the AC, told them no one else had touched it since it had been installed by them a couple years before. His child then said, ""Oh that's our bad then"" and left. The AC froze the very same day. We called him and he said I'll have to order a coil under the manufacturers warranty. For the next 5-6 weeks, we were left in 100+ degree days without AC. We would call him and the warranty company. He would say the coil just hasn't come in yet, when it does I'll call you. The warranty company would say they had spoken with them and he still hadn't received the parts. Finally, on September 28th, I had enough. I called my home warranty and requested either a new contractor or reimbursement for me to pay a different contractor. They obliged. I also told them to notify this contractor that he is not to come to my home and they should not send him to my home ever again. I received my reimbursement offer on September 30th and they emailed him and the 29th to inform him he was no longer contracted for the job. I had spoken to a new contractor on September 28th and the new contractor had called the distributor to see if a part had been ordered. No part had been ordered for my unit. James with A+ never ordered the part and had been lying to us for weeks. The new contractor came out to inspect the unit and run diagnostic to verify the issue and when he called the distributor to place the order, the distributor notified him that A+ had ordered the part on the 30th, after he found out he lost the job. My new contractor had informed the distributor that he was doing the job now and would pick up the coil. When the coil came in, James with A+ went and picked up the coil and told the distributor that he had spoken with me and he was doing the job the next day. I hadn't heard from him. I actually learned about this situation from my new contractor. I called James and told him he was not the contractor for the job anymore and he needed to return the coil. He told me that my warranty company told him he was still doing it and he'd just talked to them. A short while later I received a call from my warranty company stating that James would not return the coil because he'd done so much work to try and get it and my contractor wouldn't be able to get a coil any quicker than he did. They told me that the part was linked to my serial number so the part was legally mine and I could file a report if I wished. James continued back and forth with the warranty company to attempt to lie, manipulate and bully his way into this job and getting paid for work he never completed. He was going to keep my part hostage until he got his way. Not knowing what to do, I called the distributor myself and he sent me an email with the timeline of essentially the theft of my part so that I could prove it to my warranty company. The distributor stepped up and did a wonderful job working with me and my new contractor to get the coil back. I won't let this man in my home anymore. He is so dishonest and, in my opinion, based on the facts of my situation and reading other reviews, he's a crook. Beware. I've notified the Better Business Bureau as well.

Dylan R.

James installed new central heat and air for my mother. She has been happy with it for many years. It makes me feel better knowing she is so comfortable.
We had James come back to install new plumbing throughout her entire house, and a new septic system.
James has over 20 years of experience and does a great job. He is hardworking, honest and always gives us a fair price.

Zyglo V.

My blower fan went out and they showed up same day they was notified by my home insurance company and the motor being a special type of course was not available in brand name or generic locally so threw no fault of theirs we had to wait 2 wks for shipment from manufactures warehouse but promptly on the day it arrived they came out and put it on in the rain. The first call they was not able to get here till 7pm but they got here and got things going towards a solution.

John D.

Came out to my house with wife and daughter charged me $600 to refill my freon told him it had a leak in one unit put a vacuum on it and tells me to check for bubbles can't check for bubbles on a vacuum for one has to be pressurized did not give me receipt and then when I call him to tell him it wasn't working he said he would come out still nothing 2 months later 3 months later won't return my phone calls or my messages real unprofessional do not use. Called 10 other places and he overcharged me by $400 probably to go buy himself a toy real unprofessional do not use repeat do not use

Caleb W.

James and his crew were referred by my home warranty company when we had a stoppage issue, and after trying to auger it became apparent that the main drain line had collapsed. My wife is a gardening enthusiast and the route from the existing drain to the sewer main would have destroyed a large portion of her garden, so James and his guys pulled off a minor miracle to cut in from the side and run a new line without damaging ANY of her plants. They really went out of their way and worked harder than they were obligated to work to protect our property, and I can't recommend them highly enough.

Dylan R.

James Reiff installed a central heating and air conditioning system in my mother's house. I currently live out of state, and James professionally managed the entire project with just a few phone calls. My mother is very pleased with his service. Everything was done for the price estimated, and the entire system has worked flawlessly since he installed it. My mother is very comfortable with her new system in the hot Missouri summers, and I don't worry about her in the winter with a new and safe heating system. I trust James and recommend him to all my family and friends in the area.