A Brian & Son's Plumbing Heating & Air Conditioning

Shaun B.

Had a leak in my wall and this company came out right away on a weeknight. Jeremy explained everything well and fixed the issue same visit. Great work, thank you I will recommend and would use them again.

Todd W.

If a contractor asks for money up front for anything other than something that is special ordered. RUN away. Even if it is in their right to do so nearly all contractors never ask for money upfront. These guys did this to my elderly parents and we had to fight to get back half of a $1000 deposit.

Josue G.

After reading some reviews I was a little uncertain. But after making a few attempt to get a plumber out after dinner and failing to either reach other companies or being told they would let me know if they could make it, I decided to go with Brian and Sons. I'm so glad It worked out this way. The tech ""Roman"" arrived in reasonable time. When he arrived we were politely greeted by the fellow. Super happy guy. You could tell he liked dealing with this kind of $#!t, literally. It was like he could see through walls and knew just what to do. He was Confident in his work, which put us at ease. Expecting something from what others had to say, I will tell you that I had nothing but a great experience. Definitely not a gouging price. You do have to understand, no one is going to make a living charging $5 for a house call in any business when it cost you more in just tire wear. I'm a mechanic and when I hear things like ""he did it in 5 min it was so easy""and they get upset because they have to pay...... it looked so easy because they know what they are doing. Thank you Roman. Super friendly guy, even my neighbors liked him and now I see his van making service calls for them.

Marie L.

I received plumbing services from Brian and sons and just want to say that their plumber Roman did an exceptional job. He was detailed and knowledgeable, efficient and professional. Roman was punctual and completed the job in a timely matter. I was very pleased with his services and would HIGHLY recommend him.

Kerri B.

If I could give this company a 0 star I would.
They bought supplies on credit and did not pay for them, even though their contract says ""supplies included."" Suppliers are now going after me, for a number of items that were not even used on my job. Their is now a lien on my house.
The work was not high quality, and I had to have other plumbers come in and assess the work because I was concerned. Their own plumber said the job was a mess.
The company constantly badgers you for money even though milestones were not achieved. They try to upsell you on every small change.
I have remodeled a number of houses and have never had a contractor with such little integrity. All I can hope is that I can keep others from being in this position.

David G.

Had a new tankless water heater installed two weeks ago. The installation and product were fine. My issue is with the followup. Aurelio asked if they could come back and pick up the water heater the next day. I told him that would be fine and they left the old unit in the driveway. Two weeks later and the water heater is still sitting on my driveway. I have texted Aurelio several times about picking it up and he always responded that he was sorry and they would get it. The last text I sent to him went unanswered. If you decide to use this company, make sure they complete the entire job before leaving.

Darrin S.

I had a main line break in my front yard this morning. My wife called Brian and Sons via Home Advisor and Roman came out within 90 minutes. Roman displayed excellent attitude, attention to detail and knowledge. He completed the job timely and as promised. I would recommend him and will keep his contact information for the future.

Jeanett T.

Don't walk, RUN!
This company is operating with a SUSPENDED LICENSE!

I found out after the fact...

I was clear that both a bib and a shut-off-valve needed to be replaced. That 2 things were not working, even when I put the request in thru Home Advisor online. Right away, Brian & Sons called me and sent a tech out. The tech replaced a bib that literally costs $5 that took 5 minutes to install. I paid him before checking his work carefully. My mistake.

When I when back to him and asked him why he hadn't also replaced the shut-off-valve he said it woudl be an extra $300. Talk about a scam! They quoted me one thing before they started, I accepted, and they did half the job. The tech saw that I was clearly upset. About 2 hours later the owner Aaron called me on my cell phone personally.

I explained the situtation to him. He said he wanted to make things right, and that he would send another tech. No one ever came. I called Aaron the next day. Not only did he backtrack everything he said the day before, he said ""well, geez lady you already signed.""

When I told him I had a witness that overheard everything, he proceeded to tell me that it was hearsay. That it was he said, she said. That I couldn't prove it. Really. I was scammed.

It is quite incredible that I used homeadvisor.com to try to avoid unscrupulous companies like this one, and still get scammed. Read the fine print, make sure you get everything in writing before they touch any of your property, and don't pay them until you have absolutely inspected everything very carefully.

Don't get distracted and fall for when the tech changes the conversation away from the job. This tech took the conversation away from the actual work and told me that he used to date a lady in the neighborhood, and that he was glad he became a plumber because he made more money than a doctor. He also shared that he couldn't wait for there to be a catastrophe somewhere so that he would be called on an emergency basis and charge whatever he wanted. I think he meant gouge. Seriously, he doesn't need to wait for an emergency, he is gouching San Diego residents already.

Don't expect the owner, Aaron, or any of this company's employees to be honest or ethical. I simply requested that they honor their original quote, perform the work, and be done. Aaron said that I just wanted things for free. Wow! No, I just want you to fulfill your quote. I will be filing a complaint with the BBB in an attempt to shield other customers from being scammed like I was. It is unfortunate that I not only had to waste my time dealing with this group, and I hope that you avoid them as well and take your business elsewhere.

In the end, Aaron asked me if I was given an invoice prior to accepting the quote, I told him no. He said, ""I always ask my guys to do this. This is what happens when they don't."" Even after his tech did not follow company policy, Aaron stood his ground, insulted me and said, ""lady, good luck.""

I was notified by homeadvisor.com that the owner of this company discontinued being listed on their vetted ist. I notifed Home Advisor that they were operating with a suspend license. They were unaware...

I have more to say, but I'll leave it at that...

Jeremiah K.

I came across Brian and Sons when I was on Home Advisor looking to have someone come out and see why my dishwasher kept spewing water when draining.

I found their response time to be quick and the technician nothing but professional. After having replaced the air gap, the disposal hose, using vinegar/baking/hot water in the dishwasher and snaking both the plastic drain hose and outgoing line, the problem was I didn't take off the safety cap on the new garbage disposal I installed.

$95 for the work was a cheap lesson learned.

Bill M.

I am a retired home builder who has built over 4,000 homes in the greater
San Diego area. I used HOME ADVISOR services to assist me in locating a plumber in an effort to do a relatively small job. I have had good results in the past when I used their services. This time was completely different. In a period of eight days they sent four different plumbers to do this work. They made several promises they didn't keep, the job was way over budget, and they left the job in an extremely unsanitary condition. Apparently the owners don't really care about the mess they leave behind, nor their customer satisfaction.