A Better Plumber & Sewer Company

B. D.

I've used A Better Plumber twice now and have been impressed both times.

My first experience with this company was with a major problem with my sewer line and they knew the problem was on the utility company's end so my landlord was NOT billed for the servicing of that sewer problem.

They also knew that my plumbing issue was an emergency and a biohazard/sanitation issue -- with sewage backing up into my basement, and they got a team out to my place FAST to fix this issue!

They are a 24/7 emergency responding company and this is one of the TOP reasons I hire them. My area is known for root problems in the sewer lines and this issue can easily cause an unsanitary situation at the most inopportune times.

I like that these guys can do it all -- from fixing a leaky toilet to rodding out a line full of tree roots and even excavation if needed to fix a bad pipe. This indicates this company is run by someone who's extremely knowledgeable in his trade.

The dispatch/office staff is also a great group of ladies and are top-notch pros in relaying concerns and coordinating between the customer and the team of plumbing technicians that are sent to a job.

In every category -- competitive price, professionalism, courtesy, respect and care while working inside or outside your home, being aware of pets as they go in and out to their work-truck, and just general knowledge of their trade is 100% top notch.

Just a bit of advice: I personally make sure I'm free the entire day I'm expecting *any* service guys as we all know they can occasionally run late from jobs prior to your scheduled time. Even when this team of guys was going to be late -- the dispatch office was always professional and communicates well.

They're in high demand due to the prestige of being a top-rated sewage and plumbing provider contracted with our local water and sewage utility company -- Illinois American Water. A Better Plumber deserves this honour and I will definitely be using their services again.

Loo H.

These guys are pros!

My sink backed up and I feared the worst. They took care of the problem and charged a very fair price.

Don't hesitate to use their services. They're fair and do quality work!

Ala S.

Very honest and efficient, prompt and timely, the best I have seen in a long time after dealing with two ""crooks "" plumbing wise. He fixed outdoor sewer pump properly.

Sabrina L.

We had couple minor floor drainage backup, got several quotes including from our maintenance company, however we decided to go with A Better Plumber & Sewer Company because the technician Misaol was very polite, thoughtful and professional. He even went extra mile to try to figure out other options for us, when I decided not go ahead with those options, he act professionally. Among four quotes they end up in the middle, I decided to go with them mainly because of my experience (both in person and on phone). The office admin Loretta was such a angel, she explain procedures in great details, work around my schedules, and streamline every single possible tackles. I had read good review about her here, and I am happy that I used their service. It has been about a week, everything seems fine. I would highly recommend the company and Misaol/Loretta for anyone with plumbing and sewer service needs.

Tom C.

Rich and Pops were great! They do indeed stay until the job is done. Over 5 hours, and the camera finally showed a clear line and I was confident that we wouldn't get backed up again. I will use A Better in the future and I will recommend them to anyone that asks.

Jackie O.

Awesome service! Thank you Will for resolving a plumbing issue that we had been dealing with for nearly 3 months. Will and has crew resolved the issue within days. He kept his promise and delivered excellent service. I totally recommend A Better Plumbing & Sewer Co., Inc.

Zivile T.

Outstanding service! They walked me through the entire process as they were going through the sewer lines showing me the blockage and what had to be done. Very professional and honest. The owner Rich had great communication and helped me understand what he did and what needs to be done further on. I highly recommend this company if you are looking for reliable and honest people to get the job done.

AJ J.

I had an excellent experience working with this company. The company was very professional and easy to work with, and the plumber (Will) assigned to do the work did an excellent job. ""A Better Plumber & Sewer"" is truly ""Better"" than the rest. Thanks for also showing up on time and delivering as promised. I would recommend this company and use them again. Thanks Will for a superior service!

Cindi W.

I will never call this company again. We set an appointment for Tuesday to fix my leaking faucet. They called and cancelled. They rescheduled for Friday and then cancelled again after leaving me with a leaking faucet for a week. No apology, explanation or anything. Talked to a neighbor and found out they were overcharged for a simple job so maybe I'm better off. Woman on the phone who calls certainly isn't a plus for their business either.

Anthony S.

A Better Plumber & Sewer Company re-defines Customer Service for those who say Customer Services has gone the way of the dodo bird. The crew (Rich and Rob especially) at ""A Better"" was fantastic in fixing our sewer issues. They worked into the night to get our problem fixed. (They worked REALLY hard.) The fee was MUCH less that I thought it would be. All our questions were answered. All phones calls reached an actual person! Would highly recommend them for any plumbing work. I will have them back yearly to do my sewer rodding work. GREAT FOLKS to deal with.