A Better Deal

H L.

Horrible service and attitude. Wouldn't even discuss anything without paying someone to come out to see if it needs work. I just wanted to get a ball park price before I paid someone to come out and insult me with a overpriced estimate. Also like I said the woman they had answering the phone was very rude and a poor attitude.

Christie A.

We have used a better deal at multiple houses over the last 7 years. They always do an excellent job, their technicians are professional and knowledgeable and they come anytime night or day without charging extra. I highly recommend a better deal. We've had years of great service!

Ronny R.

We started using ABD about 10 years ago and they always did a great job keeping us running. Our house had a very small unit that was not efficient (builder grade) and when it finally bit the dust, they brought out an outside loaner unit at no charge while we waited for the new Lennox heat pump system to come in. They went above an beyond to install the new unit properly and their lifetime warranty is 2nd to none. Andrew is serious about his business and in all these years, he's been on and available to answer any of our questions. The new unit has been awesome and our bills are 70% lower than before. Bottom line, they'll take care of you and stand behind you all the way. You can't ask for better service than that. Thanks Andrew!

J.R. R.

I've used A Better Deal several times in the last couple of years with three A/C units in the house. Andrew has shown up at 2am as well as 5pm, on Friday night and on Tuesday afternoon, and they never charge a premium despite the time or day of the week. They typically arrive quickly after I call (took less than 20 minutes this last time on a Friday night while we were having a party) and I've always received very honest work and excellent pricing. They have checked into our original manufacturer warranties and have used them whenever possible. They do my annual maintenance and they charge about a third of what other A/C companies in the area charge per unit. I cannot say enough good things about Andrew and A Better Deal. They answer the phone 24 hours a day too. I highly recommend this company!

Mike T.

A Better Deal is awesome. I pay for maintenance every 6 months and get a lifetime warranty on my HVAC system. Had an issue tonight at 11pm and Andrew showed up at 1am and quickly fixed the issue. Nice that I can sleep in a cool house rather than sweating it out until the next day! Not too many companies truly stand behind their word. Thanks Andrew and A Better Deal!

Brian C.

In the interest of fairness I think a review of where service did not go so well is in order. I used
A Better Deal in 2011 and stopped using them in 2013.

My air conditioning system was not cooling properly. Mike who supposedly had experience on a Lennox system performed all the routine service up to when the compressor on the condensing unit was changed.

Mike came in April 2011 and added Freon.
He returned in June 2011 and added more Freon.
He came out again in July 2011 and added Freon once again.
He returned in August 2011 and changed a TXV component.

In September of 2011 the unit stopped cooling and the compressor had to be changed to the tune of $2150. The reason for the unit failure was A Better Deal's( ABD) failure to diagnose a Freon leak. Freon has a lubricating property. If your compressor loses all Freon the motor will overheat and seize up and require replacement.

A Better Deal was pushing for a condensing unit replacement for $2750 and suggested I replace the entire system for $9375. I opted to replace the compressor for $2150.

But that is not the end of the story, Dustin from A Better Deal (ABD) replaced the compressor at my cost. Honestly the install was sloppy. The Freon return supply and return lines were not joined at right angles. The existing joints on components were cut and though shorter, were forced into new fittings making the joints at odd angles. The right thing to do would have been to heat the joints and remove the fittings. Both the supply and return lines were sloppily wrapped with the old foam insulation that had holes and was worn.

But it gets better. About a week later the new compressor burned up and failed to function. ABD claimed it was a faulty part. I think it probably had something to do with the installation. To their credit ABD replaced the compressor they had just installed. I was more demanding this time and asked that they install the supply and return lines in a workman like manner. Maybe like that which is required when submitting work to someone grading an applicant for a HVAC license. Oh, there is more. When I looked at the wiring on the compressor I notices the wire was not the same gauge as the original compressor. I checked an electrical code manual and found the wire was under sized for the size of the motor. I asked them to come out and replace the wiring.

But that is not the end of the story. Later in 2013 we were having a problem with the outdoor condensing unit again and the fan that cools the coils was not working properly. The fan has a port to oil the bearing on the fan motor, not uncommon on older units. During regular service calls the motor was never oiled. So guess what happened, the fan motor burned up. ABD said newer models have bearings that do not need to be oiled because they are sealed or made of nylon. I don't doubt that is true but I felt like that they should be competent enough to oil the fan motor.

Then in August of 2013 the outdoor unit was not cooling again while I was away from home. Rich the technician claimed it was a bad TXV valve. The repair was somewhat costly. He was recommending to my wife that we replace the entire condensing unit because it was old.

Finally I had the sense to raise the BS flag and call another company who was recommended by a friend. It turned out the problem was start capacitors. Much cheaper than their TXV repair quote and the condensing unit did not need to be replaced.

I am really glad I changed companies. The new company is very thorough when they do routine service. When they service the furnace they remove the burner unit and clean the components. When thy service the outdoor unit they take a hose and clean the coils. ABD never did either of these things. The new company actually spends more time at my house when they come. I pay more but I have not had repeat problems like I did under ABD's watch. Funny thing ABD actually had the nerve to call me and asked me if I wanted them to come out for routine service.

Just so you know they advertise low rates for service. This is a false value. You are better off paying more, it will save you a lot of money in the long run. They are a family owned company and are nice on the phone. I think the problem is hiring competent HVAC technicians. My recommendation is avoid using A Better Deal.

Brian S.

I've seen a couple reviews on here that seem to hold true with this company. I also made more than one appt. with them and failed to show or even call to tell me they could not make it. I got fed up with them very quickly and called someone else to do the job. I am also in the process of trying to collect money from them for work that I paid for but they did not come back to complete. It appears to me that once you give them money good luck getting them back. I know most contractors are about getting paid but at least be professional when doing it. I would avoid these guys or at the very least get a second quote. You'll be happy you did. From what my new contractor is telling they overcharged me. Hope this helps. :)

Andrew P.

We've been very lucky in the 11 years since we built our home. No major issues with AC units or plumbing. From time to time, we do have standard maintenance and minor repairs needed however.

If you're in need of any AC, Plumbing or Electrical work done on your home, you cannot go wrong by selecting A Better Deal, serving the entire metroplex. Here are a few reasons why this is the only place we allow to work on our home. Greggory performed the recent work we would definitely have him back, very polite, knowledgable and efficient!

* 24 hours a day, 365 days a week, 7 days a week services
* $89.00 maintenance check on AC/Heater units
* $25.00 service calls!! Seriously, this is the least priced service call in the area and if work is needed, they apply it back to the bill. Very good business model.
* The techs are very kind and good appearance, company logo's on vehicles and they carry all parts in their vans.
* The outstanding work they provide is AMAZING!

Don't hesitate to call them, you will not be disappointed!

A Better Deal - Air Conditioning - Heating - Plumbing - Electrical - Appliance
http://www.abetterdealinc.com
Call Toll Free (888) 842-3325 -
24 Hours/365 Days a Year
$25 service call!

TACLA 023738E M37137

Chris M.

After reviewing reviews and calling around for service charges I decided to go with A Better Deal Heating and Air to see if the name stands up to what it says. I called early AM and that evening around 8PM I was able to have someone come diagnose it for $25 best deal in town. The tech by the name of Gregory showed up and really took his time to inspect everything to properly diagnose. It turned out to be our thermostat so the cost was minimal for a thermostat better than the one before and to install it. Since we are not from here we now found our new HVAC company to service our home. I will definitely be asking for Gregory if and when are unit goes down again in the future.

Shelley D.

The first time A Better Deal came to our house was a Saturday. I called a lot of places but they were the only one who could make it the same day. They have come to our house on Easter Sunday to fix a problem with our a/c and they didn't charge a premium. Love supporting a local, family owned small business that's dependable.