A.B. May Heating, A/C, Plumbing & Electrical

Betty T.

Very poor service...even with our gold plan. Have used them the past few years, with increasingly bad service. They were here in June because the outside unit was so noisy. We asked.if we needed a new fan. They said no...there were just some loose screws (probably because of their last serviceman). The unit was not cooling today so we called another company. Same day service. Guess what.. we need a new fan, and the compressor was in upside down causing the fan to work inefficiently and burn out. We will never use A. B. May again.

Tammy H.

I am writing this after many failed attempts to get AB May to come out for our contracted maintenance. We have been loyal customers who renewed a home warranty with AB May, however I can't help but feel we have been put on the back burner to accommodate their lack of staff. I made an appt over a month ago, they have canceled do to an over load of calls ( which I can certainly understand in this hot weather) however pushing me out for 2 more months, really!!!!!
Do not make me responsible for your scheduling problems. I now know not to use you in the future.
This is in no way a blimish on their crews out in the field who I am sure do a great job.
Tiffany you were a rude customer service representative :(

Bravo B.

We've been paying the $60/month for the GOLD package with ABMay since our warranty expired after buying our home. They came called to schedule appointments before, now they no longer do that, so I called them the other day to check on that, they said it's now up to me to schedule the appointments, so I scheduled one... Well tonight our AC went out, called their number and NOPE, they can't come out, it's only an emergency in their minds if someone is bed ridden, talked to 3 different people, got the same line every time. I will be cancelling that GOLD package for sure. We've been ripped off, no questions. Called Bob Hamilton, not sure what kind of service they'll provide but at least someone is coming out tonight to check it out.

John H.

We bought a house about 6 months ago and purchased the silver home warranty from AB May. Ironically the first time we turned on the AC unit it broke within a week. Was super happy to of had this warranty because the technician initially said it would cost 1,000$ to fix. So he got the AC unit back working after a few days because he had to order a new fan. So I think wow this was great I will definitely keep using this in the future... 30 Days later my AC unit literally blows up. So I call them again, first let me tell you they wanted to charge me the 70$ service fee AGAIN even though they hadn't been to our home 30 days ago to supposedly fix this issue. After arguing on the phone they agreed I wouldn't have to pay unless something new was wrong. It turns out the freon was leaking and the last tech didn't even notice or fix it as he should of. This technician then proceeded to tell me wife that our 10 year old AC unit was done for a needed to be replaced and would cost 6500$ to fix. She freaks out calls me about this and tells me the alternative would be for them to ""bandaid"" the problem and replace the coil that blew up. After getting a second opinion I decided to just make them replace the coil, which they weren't too happy about and be done with it. This was on a Thursday. He said it would be fixed by next week. Keep in mind its 100 degrees outside right now. We call back Monday to see if the part had come in. It hadn't even been ordered yet. They said it will now be another week before its fixed. I said this was unacceptable my wife is pregnant and I have a 2 year old in the house we cannot go another week with no AC in this heat. They refused to make any amends or try to speed up the process. I will be calling a lawyer on this matter. Long story short you will be sadly disappointed if you buy a home warranty from these people and you will get piss poor service. You will regret choosing to work with these people.

Suzie B.

We had an AB May home warranty policy that came with the purchase of our house. A few days after we took procession we got a call saying that the house had to be inspected before our warranty would take effect so they could see if there were any exemptions to the policy. Non were found, and we received our policy.
On Easter Sunday our kitchen sink backed up. The following morning I called AB May to clean it out. They sent two technicians who weren't plumbers to clean it out. They looked at the sink and said they had to call the office because the sink was installed ""illegally"". They took pics and got on the phone repeatedly. Finally a real plumber showed up and looked at the sink and agreed that they couldn't snake it and that the work was extensive and he would send us a bid to fix it. We asked why this was not pointed out at our inspection and been made an exemption. It was obviously easy to see as everyone who had looked at it that day saw the ""problem"" as soon as they opened the cabinet. He said their inspectors aren't very good. In the meantime he would not snake the drain until the corrections were made. So still no sink. The bid came for $2130.00. And we had to remove cabinets downstairs in my husbands workshop.
I realize this is an old house (60 years). And that things are probably not up to today's standards. Someday I'm sure we will have to make upgrades. But to refuse to a simple snaking of the drain until we agree is inappropriate. They sited all sorts of things that could happen with old pipes so they would rather upgrade it all before touching it.
A quick phone call to my regular plumber, and he came out, snaked the drain in about 30 minutes. $125 and we were back in business. No disastrous floods or problems.
These home warranty policies are just a way to get them in the house and find upgrades to cover their ""free"" service calls. Same thing happened at the house we sold. The real estate agent had a policy with them, and told us to get an annual service on the furnac. He came, but found something on the humidifier that of course wasn't covered that we had to fix.
It's a scheme. Don't waste your money.

NM G.

AB May technician came to fix the heating system. The guy stayed in our home doing nothing but taking up space in our hallway for SIX HOURS. Finally expressed my discomfort with his remaining in my home and he ordered the part and left.

When the part came in, the same technician came to replace it and almost refused to leave. He kept trying to make excuses to stay, offering services we didn't need, asking to stay until the thermostat read 70 degrees, then 73 degrees, then 75 degrees. When we said we would check with our landlord before agreeing to additional services and call if the services were needed, he argued with us and tried to make a case to stay for more time.

We talked to our landlord about this and he says he was told by the company that they tell their employees to stay in your home past the amount of time needed for service so that they can get their hours!

This technician was invited to do a job. He was not invited to disrupt our household for 6 hours doing nothing.

Byron H.

Huge waste of money. I pay them almost $65 a month for a ""Gold"" membership and everytime I need something serviced it takes a week to get someone out to my house, unless it's dire emergency. There's no preferential treatment for their ""Gold"" members. Once someone does get to my house they charge their members another $60 service fee and mark up any parts you need by 1000%, yes I said 1000%. The 2 free services they offer in the spring and fall to service your air conditioner and furnice isn't worth the $780 I pay a year. I'm better off hiring someone when I need them. Needless to say I'll be cancelling my membership today.

Katherine W.

We received a home warranty through AB May when we purchased our house. Go figure a few days after purchasing our home the furnace stops working. AB May had a technician out with in an hour of me calling them. Even though it couldn't be fixed the same day (needed to order a part) the technician was very nice and informative. We found out that the gas line wasn't up to code but he told us that he would fix it for a discounted price when he replaced the fan. We also decided to upgrade our home warranty to their gold package so that moving forward any service we need from them will only be a $60 charge! Doesn't get much better than that! I highly recommend them!

Vbh M.

We had a service call for a plumbing leak and the leak reappeared couple of days after it was fixed. We had another service call for a humidifier installation and the RH has not improved more than 30 percent monitored over a period of 3 weeks. I called back not knowing the services are only warranted for 30 days and was told I have to pay $75 each for them to come back and check the humidifier installation and the plumbing leak. To check their own work. Very disappointed. Will not use them again.

PS: I requested an automatic model for the humidifier installed but the tech made a decision not to install per instructions. Chose not to install the sensor and notified us at the end of work.

Craig L.

At 7:30 this morning I called needing help with my furnace. A little over two hours later, A B May was on my door eager to help. Jerrell, the service technician, did an outstanding job. He was courteous, efficient and professional. In addition to fixing my problem, he went above and beyond by showing me things that nobody had ever showed me on how my furnace operates. I am sure he saved me time and expense down the road.

I have been a client for over 3 years. They have been to my house numerous time, fixing everything from my microwave to my dishwasher to my furnace. Each time, I have been absolutely amazed at how courteous, efficient and cost effective they are. I highly recommend A B May.