A.B. May Heating, A/C, Plumbing & Electrical

Anna B.

I would give 0 stars if I could. Deplorable customer service. They do not care about you after they have your money.
AB May installed a new water heater Monday. Tuesday I came home and the house smelled of gas. AB May came out and said the new water heater had a faulty valve and was leaking gas. They turned off the gas and said they could fix it the next morning (Wednesday). Wednesday morning the tech says that the manufacturer will not allow AB May to repair the valve. A new company has to install it and that won't happen until Friday. So that will be 3 days with no hot water.
I called customer service at 9:30 a.m. Wednesday requesting assistance - e.g. getting hot water sooner, compensation for a hotel, etc. Was told I would get a call back later. I called back at 1:30. Was told I would get a call back later. I called at 3:30 (very angry at this point) and was told either (a) AB May could repair the valve Friday (not sure why they could suddenly do this) or (b) they could come out between 7:30-8 the next morning to put in a new hot water heater (not sure why they couldn't offer this at 9:30 a.m.). We opted for (b).
By 8 a.m. Thursday, no one had arrived. I called customer service and was told the plumbers were in a meeting and would get to us when they were done. At this point I had enough and told the representative they needed to come and remove their water heater and I would find someone else to install another. I also told her I wanted a refund. She understood and said...I would get a call back later. A tech came and removed the water heater and a new company is here installing another. Should have hot water soon.
Not once has a manager from AB May called to discuss this situation. No effort to make it right. Still no credit for the removed water heater and I have yet to receive a return phone call.
PLEASE do not waste your time and money on this company. There are plenty of other reputable companies in the area that care about their customers.

David H.

We pay $70 a month for a contract that is supposed to cover our sump pump. We called for service and agreed to pay an additional $60. The tech claimed to fix the problem without even removing the cover on the pit. I expressed doubt. He said there would be an additional $77 to remove the cover. He did remove remove the cover, messed around, again claimed the problem was fixed, and left. I ran a hose to test and the problem was not fixed. Another tech came and fixed the problem. In my opinion the $77 was a scam. Also the first tech seemed to me to be under trained.

The last furnace/air maintenance the tech came 50 minutes after the 12 to 2 window and didn't even apologize.

Jameson W.

Use at your own risk - Kindly read.

A.B. May started off as a friendly company and they do pretend to value you as a customer , but it comes at a great cost. The value in their service is all but valuable.

HVAC Inspections - They send a guy out whom will just sit there on their phone and make sure it runs and charge you $69+ for it. You can do that yourself. They won't inspect anything other than the noises. At the end, they'll quote you for a new unit if the age of your Furnace/AC is greater than 10 years old.

Up-Sales Tactics - A.B. May will make 'all' conditions in your home sound worse than they really are and quote prices that excruciatingly high. For example, you could have an offset in your mainline and have no cracks, leaks, or backups. For 14"" deep and 100'' out, they will quote you anywhere from $8,000 to $40,000 to replace the mainline; stating that this is a major issue that needs to be fixed. Just because you have to have your line rooted, doesn't mean that the line is a constant danger to your home. Even so, if you go to a non-biased plumber, they can fix an offset for less than $1,000; a service not offered by A.B. May. My suggestion is to always get a second opinion by a local plumber.

Repair/Replace Warranty - A plumber will tell you not to go with Home Depot/Lowes/ Big box stores for a new Kitchen Faucet as they are 'cheaply' made. If they swap out your faucet under warranty, it will only cover a $60 faucet that is 'worse quality' than Home Depot/Lowes, etc, and ask if you would like to spend $200+ for a nicer faucet. Bottom line, they will only replace parts that are defective in your home with the lowest quality unless you pay extra. It's not like for like.

Customer Service - They will quote you on the phone how much it will cost to send someone out. Sometimes, it will end up being multiple trips and you 'should' get pre-approval for the cost of one visit. Even if that is done, they will 'not honor' it. They'll apologize and offer a credit to your account instead of a refund of the multiple charges.

If you reference this review with them, they might say ""angry customer, not in good standing, etc."" I assure you that I've had all the necessary work done to my home, and stand by my statements as honest, and not retaliatory to a single incident. My account was paid in full and I left on good terms.

Nate B.

We just had a new AC and furnace installed. We have used a few of the big names in KC previously but decided to let AB May come out and look at our system when it failed. I am glad I did. Awesome and very professional service. When we were going over options they were not pushy but gave us all the options. I am glad we let them handle it.

Jenny R.

Horrible!! That's all I can say! What a waste of a home warranty! Be warned! They will find any reason to not cover your warranty. They have no problem taking that $500 for a home warranty but they're a joke! They tried telling me my AC wasn't wired correctly so they couldn't cover my fan motor... What a comical business. Than they tried charging almost $600 to replace it.. the fan motor was $117 & I put it on in 10 min.

Margaret B.

Our home warranty was through them so we used them for the work on our house for the first year. Most recently, they worked on our water heater, and it's been a complete nightmare. They quoted us the wrong amount, mis-communicated with us at every turn, almost voided our new water heater's warranty by not telling us pertinent information, had to send out an electrician on a different day after failing to communicate expectations to us, had to come back out as they forgot to turn our gas back on, had to come back out again because the water pressure was terrible after they left that time, and now they have to come back again tomorrow to finish working on the water pressure issue because they couldn't figure it out today. My husband and I have both wasted a lot of our PTO having to go home and wait for AB May on the 5-6 different visits over the past few weeks. It's completely unacceptable.

The only person I've had a good experience with is Jeremy the electrician, and I'm not even sure whether he works for AB May or is a contractor.

Can't wait for my home warranty to expire in June so I never have to call AB May again.

David L.

A B May installed at new 50 gal water heater. Since we have a contract with them the cost was very reasonable and the install was completed very quickly. The repair guys were very efficient, covered the carpet with tarps and left the area as they found it.

Kathleen B.

This KC company has a warranty contract which they have added restrictions preventing or making it practically impossible for bi-annual cooling/ac unit service as promised. You may schedule only four months out of the year. I have not found this in my contract. But according to the company that is when they ""have techs available."" This translates as if they don't have enough techs to service the warranty agreements that they offer. This may be the root of their scheduling issues. If they can't get someone out until July 2019, they know it is impossible to get another 6 month service in the year of 2019 (how is that bi-annual which is what I paid for). For $795 in 2018 we also only received one service due to ""rain."" Yes rain caused a cancellation and a no show for the reschedule. And in 2017, for one service, we were cancelled 3 times (due to their scheduling issues). Yes three. 1) last job ran over 2) oh...we forgot you have 2 units, that means we need to reschedule for four hours, 3) we can't do the outside unit due to rain. Darn rain! These practices are not acceptable, but seems to have been put in place to purposely deceive the client.

Kristi D.

We have had A.B May's silver service plan for a little over a year now and we have had 2 times already where we have had an appt scheduled weeks if not months in advance only for them to cancel the day of due to an ""emergency"" with another client.

In May of 2018 was the first experience. Our AC had gone out the week before a scheduled appt but we decided not to call them as we had a scheduled appt on the books already and had had it scheduled at least 6 weeks in advance. Of course the week it was out was the first time KC temp hit above 90 (memorial day weekend) so it was miserable in our house. I was also 6 months pregnant at the time. The day of our appt, I stayed home from work so I could greet and assist the service rep in my 80+ degree home. They called me maybe 30 minutes before my appt to tell me that another client emergency had come up and I would have to call the main service line to reschedule the appt. Under no circumstances was I going to allow that to happen as I was sweating like mad in my own home. I explained to them that our AC had been out for over a week but I didn't call them for service due to having a SCHEDULED appt already and decided to wait patiently for them to arrive and assist. I went back and forth with the customer service rep multiple times who basically kept telling me that I would have to reschedule. I was FURIOUS. I involved my husband and after a few more frustrated chats with customer service they informed us they would keep our appt and send someone out sometime that day. They did come that day and offered $25 dollars off our service at that point.

The second time was this morning. Again, we had an appt for A.B May to come check our AC unit that scheduled several weeks in advance. My husband was home from work so it worked out perfect for our schedule. We were told a rep would be out between 11-2. At 1130 my husband gets a call from the rep who tells him he won't be able to come out due to an emergency with another client and asked that my husband call the main line to reschedule. This time we were offered movie passes, which makes no sense to me and doesn't make me forget about the fact that we're paying for a service we aren't receiving.

We are at the point where we're looking to cancel our service plan with A.B. May and find a local business repairman who appreciates our business and treats us with respect. I know that reps would rather work ""emergencies"" because i'm sure they are paid more for that type of service call. I feel like it is HORRIBLE business practice to shaft the clients who pay for these expensive service plans but show no respect for us when they cancel scheduled appts without proper heads up. Fed up is an understatement.

Daniel S.

Bad experience. Bought a house, bought a warranty from them. Won't be using AB May again.